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Need help with a Slikstick USB spinner
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Xam:

--- Quote from: Pasqualz on April 21, 2006, 01:51:54 pm ---A way overdue update! I contacted Christian at SlickStick and told of my issue with the control panel. I happen to work within 30 minutes of where SlikStick is located, so he agreed to let me bring the CP to him for troubleshooting. Within 10 minutes of arriving, he had decided that the spinner was defective and he replaced it with a brand new one! When I asked him how much I owed him for the replacement, he told me it was free!!!!! I then saw a whole pile of Happ buttons on his workbench and mentioned that one or two of mine were sticking a bit. Next thing I know, he puts half a dozen in a bag and hands them to me FREE OF CHARGE! All of this, and my control panel was over a year old!!! Well anyway, nobody is probably ever going to read this, but i thought that Christian's helpfulness and dedication to his customers should be reported anyway!!!!! Peace

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I haven't dealt with slikstik personally, and I have heard that customer support is somewhat suspect...but I have also heard that once they do help...they really help.

Xam
Pasqualz:
Xam, I must admit that when I first ordered the control panel from them, it took several weeks, and it was very hard to get any communication with them. I had a bit of an unfair advantage, though. You see, I son't like when people ignore me and so i did a bit of sleuthing and found their address, then i googled the address and found a phone number matching that address. When i called, I got a guy who said that teh number I called wasn't SlikStick, but that he could give me their number. So it must have been a suprise to them to hear one of their customers on the phone pestering them for the status of my order!!!  ;D Anyway, When I went to their workshop, it was like a wonderland of arcade machine parts, and in meeting the guys, i did get a sense of dedication to building a high quality product, it's just that unfortunately, like most small companies, their product far exceeds their business savvy and customer service abilities!
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