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Hagstrom KE72 Error

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CPickler:

I have the Hagstrom KE-72 T for this cab.  I stayed up all night wiring the CP (yes, still my first system.)  However, when I go to boot with the Hagstrom connected through the keyboard port I get a keyboard failure error.  I went into the BIOS to allow me to bypass it and say ok, but I cannot input any keyboard commands.  Despite my keyboard being hooked up to the keyboard port

Any suggestions?

CPickler:

Ok, I was able to get into Windows somehow.  I put in the floppy disk to try to initialize it and load the sample configuration.  Well, I had it search on all my COM ports, 1-6, and it said it could not find the KE-72

jcrouse:

I had a KE72-T in a cabinet. I can say that there service and support is great and when you call in they are very knowledgable. Give them a call.

John

CPickler:

thanks, was definately going to do that, but wanted to see if there were any ideas I could try before they open again Monday.

SteveJ34:

I used a KE72T in my first cab. Here's a couple of troubleshooting ideas that may be overly simple and one's you have already tried but....

1. Ensure  you have cable from PC to KE72T connected to the proper port, ie: there's a connection to PC and one for passthru to a keyboard.

2. Connect the KE72T by itself....without any buttons/joys attached to its header pins and without a keyboard to passthru port. Does this boot without error?

3. Now add a keyboard to thru port...still without buttons/joys attached to header. Does this boot without error? Does the keyboard on passthru port work?

4. Now perhaps add a single button to the header. Does this boot without error? Open notepad or dos Edit, does this single key work?

5. If all the above actually works, add the full header for buttons/joys. If this introduces the error, there's probably a shorted key, something amiss in the wiring of one or more keys, or perhaps one or more keys wired NC (normally closed so always pressed) insted of NO (normally open  so they work as you wish for them to).

Again, I realize these are simple things that you have likely already tried but it usually is something simple or at least that is what I find in situations similar to these.

Write again and report what you find or know. I certainly know the frustration in wanting to work on something over the weekend and not have to wait for some tech support line to open on Monday. My unit has worked flawlessly for several years so hopefully its just a shorted button or something.


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