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How long is too long in eBay land?
RayB:
My point is this: If he goes and leaves negative feedback and then a couple days later he gets his item, he will feel like an ass.
If anything, that deserves a neutral at most. "Seller didn't respond to emails, but I got my item anyways and it was in great condition". What kind of negative would that be?!?
I hate nervous buyers. They are too quick to think they've been scammed. I once had a PayPal payment reversed because all my emails to a buyer just weren't getting through. Sucked! I lost money and she still got her goods.
Crazy Cooter:
After 1 week I'd be sending my phone number through email & ebay contact saying I hadn't heard anything so please call. If I didn't hear anything for another week... blammo.
duffjr:
My last seller was on vacation for three weeks and forgot about the listing. She shipped it the day she returned, supposedly. It's your seller's fault if he does not explicity say that he cannot reply to emails but will ship the item as soon as the auction is paid for. You have the option of receiving negative feedback at this point, but no one likes to tarnish a perfect record. If you happen to bid on a seller's auction who has below the high 90s in feedback rating, that seller might be unwilling to send the item after you've left the negative feedback. After all, it's better to take the negative feedback if you can avoid a fraud complaint. I usually wait a month for a chargeback.
I understand how someone selling a rare item is often a new seller who only accepts cashier checks or money orders by mail, but always avoid these auctions unless you are willing to lose most of the money. If the seller has at least 10/10 positive feedbacks with a few items sold of equal value, you can risk it.
If there is an auction for a greatly underpriced(~10-20%) of the market value for the item, it is usually a bootleg or imitation, regardless of the seller's feedback rating.
The feedback system on eBay is horrible. It forces buyers who are neutral to happy about auction transactions to leave positive feedback, buyers who are sad to neutral about the transaction leave negative feedback, and buyers from sad to happy to leave neutral feedback. I recently bought an RC that didn't work, but the seller sent me new batteries which didn't fix the loose wiring. I had to leave a positive feedback.
If you visit auctions.yahoo.jp, you'll notice 99% of sellers have 100% positive feedback.
Goz:
--- Quote from: RayB on February 14, 2005, 12:19:30 pm ---
--- Quote from: Gozur on February 14, 2005, 11:32:57 am ---At this point I am more interested in getting my $60 back in lew of the product.
--- End quote ---
That makes no frickin sense! The guy leaves you feedback, showing that he got your money... chances are your item is in transit right now (it's only been 2 weeks since the auction ended) and you're ready to forget about the item? Why?? Just to "defend yourself" at what you perceive to be poor Ebay communication? Just to make a point?
Has it even occurred to you to call the guy?? There's an option on Ebay to request a member's contact info. Use it.
--- End quote ---
Ray,
You are right, it makes no sense, that is my point and why I haven't done anything yet. I figure the guy has probably has some justified reason such as he took a nail to the head in an industrial accident and cannot remember that he didnt ship it, etc..
It is not a defensive move; well technically yes it would be. But you do have to realize that if you do need to get eBay or PayPal involved that you must do so within a period of time no greater than 30 or 40 days after the transaction takes place.
The point of the post and poll was determine how long the majoriity of the folk here would go without a response to alot of connection attempts.
I've requested his phone number and will give the avenue a chance and will continue my plague of emails and using the ebay ask seller a question method (also daily attempts).
As a seller or in any business it is the responsibility of the seller / company to establish expectations, it is those expectations that is what people base their customer service experience on.
fredster:
Call him and find out what's up.
If you hit *67 before you dial, it hides your caller id.