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| The guys at ACT LABS are rather Curt...I'm almost offended |
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| quarterback:
--- Quote from: DrewKaree on January 04, 2005, 10:44:45 pm ---After reading their e-mail reply to you, I was expecting some diatribe relating to your question. --- End quote --- |
| Hoagie_one:
I said I was Almost offended. I'm not crying about it or anything. Just pointing out that some online retailers are less customer savey thanothers. |
| Bones:
I was in customer service for many years and it really doesn't take much effort to reply with the following: "Thank you for your enquiry but unfortunately we do not have any remaining stock or access to those items in the future." Everyone has a different level of sensitivity but such a reply would have avoided this topic and the negative message it may carry to other potential customers. Just my opinion for what it's worth. :) |
| fredster:
I have to agree with BrokenBones1 That's not good business. Not good at all, and it didn't take more than a moment or two to make you happy with a response. I don't blame you for being upset. Sure, it's quick and to the point, but that's not how you talk to a customer under any circumstances. It may point to a more systemic problem there at whoever or whatever is running that group. They can see their $35 light gun sell for over $125 and see that the demand is still there, yet they won't make more? That idea had a lot of potential for grouping with other products. They could have sold it at computer stores, or opened a market to all manner of computer retailers. What are they thinking? ActLabs must be ran by a chimp to let things like that go by. |
| Gunstar Hero:
It certainly shows a lack of respect for our market segment... maybe they're tired of dealing with backlash from janking the light gun! |
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