Ok, so I went up to see the Betson techs in person today during lunch, and came back with some good/bad news. First I want to say the techs at Betson were very helpfull and supportive of me...even though I was a consumer and not a vending company. Ok so here is the short of it...
Good news is, you won't have to go through the hassle of returning your monitors, because nothing is broken on them.
Bad news is, it appears the rotation control and v.focus are not fully implemented. The menu's are there, but it appears the monitors are not wired up to do this. It could be something they were planning on implementing but never did (and forgot to remove the options from the menus)...I don't know. My contact at Betson is going to follow up on this and I'll be sure to let everyone know.
Ok now to the longer version.. I drove up during lunch today to exchange my monitor. Again, everyone was helpful and ready to make an exchange. We took a brand new RT model out of the box, and powered it up right there and tested out the controls. Sure enough, rotation and v.focus did not work. In looking closer at the monitor, we could see there was no connection between the yolk coil and the PCB to even allow this type of operation. They were just as curious as I why this was. The tech said he would call around and find out what the scoop is on this.
In the service manual (as Kevin pointed out above) there is mention of a CN402. The schematic shows CN402 as a 2 wire connection from the PCB to the yolk coil. There is no CN402 that I could find, nor a 2 wire connection to the coil.
So what are we to do? Well I hate to say it, but we have to live with these imperfections. With a little determination, I was able to make enough adjustments to the workable options to make my problems less noticable. Thankfully these issues are only in 15khz mode, as the VGA modes looks fine to me. Even in 15khz mode, I don't notice the squishing or rotation as much while I was playing games ...but of course like owning a new car, you know where every single scratch is on your new baby.
I doubt others will ever notice.
One last note. It may be possible to adjust rotation by manually adjusting the hex slugs in the yolk coil, but I'm really not going to risk screwing it up any further. There is also the manual focus knob on the flyback that you could also tweak if you are a perfectionist. In all there are still more digital controls on this than the 9200 and with a lot of tweaking you can get it to perform within arcade monitor specifications (however loose those may be to PC monitor specifications).