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OMFG I'm PISSED! (continued)

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crashwg:

[edit] link to original post: http://www.arcadecontrols.org/yabbse/index.php?board=1;action=display;threadid=17806[/edit]


What exactly do you think waranted the ending of that post mr "Evil Administrator"?  Not only did you block those who may still have there .02 to add it's now going to get bumped down into oblivian where no one will ever see it again.  Nothing was said for you to have a good reason to "Thread Over" it.

Saint, please bring it back as I believe it still deserves it's time in the spotlight and a few more opinions.

And now for my reply to all those who think my initial response was a little uncalled for.

Yes, you may be right.  It does seem as though I went strait for the jugular and I too believe it may have not been the appropriate "next step" in the frustration process, but I certainly won't take back what I said.

As I said in one of the other posts, maybe some of you missed it, at one point in time they said they had the product and then the next week they say they don't even have stainless steel.  They blaitantly LIED!  I don't know about the rest of you, but I for one HATE being lied to.  Especially by someone I just gave $150 to.

I tried to be civil, for a whole month!

Jerry from slikstik:


NoOne=NBA=:

The Causes of This Problem

Crash,

I don't think they lied to you.
Rather they failed to keep you FULLY informed.
After receiving the information that you did, YOUR actions created most of your own problems.

1) Had you requested clarification from them via e-mail of exactly HOW they had sticks one week, and didn't appear to the next, I'm sure they would have sent you a really nice, detailed "Sorry for the misunderstanding...we DO have them....they ARE in polishing....but they aren't ready for shipment yet" e-mail.

2) Had you acted on the information you had by pointing out the FACTS here with a "How is this possible?" post, in a civil manner, they may well have responded here in a manner that would have kept us ALL informed of their progress, rather than resorting to retaliation.

3) The "Do you want a refund" e-mail was triggered when your e-mail made it seem that you didn't want to wait for them to finish.


The Solutions

I see both sides of this issue, and still hold that the lesson to be learned here on BOTH sides is that a little information can be the solution to, or the cause of, alot of misunderstanding.

What I would like the CUSTOMERS here to learn is that if you ask SPECIFIC questions of most of the suppliers here, you will get SPECIFIC answers.
Vague questions like "Why don't I have them yet?" will get vague responses, which is what happened in this case.

The other side of this is that the SUPPLIERS need to be aware of how small amounts of information, given in the wrong order, can appear to their customers.
If there had been another bit of information in that e-mail saying, they are "x" amount of the way done now, and are anticipating being done by "x" date, it would have gone a long way to eliminating the mistrust on the part of the customer that occurred here.

IG-88:

Jeez, take a breath man. You are going to get axed if you keep up. Is it really worth getting this upset over?

And Mr. Evil Administrator?? Come on. This is getting embarrassing.

crashwg:

Evil adminstrator, just happens to be planetjay's personal text.  I was just poking fun at the fact that it says that under his avitar...

dmsuchy:

From what I read I have to agree with Crash, Slikstik is a bussiness and yes if they want to have success and grow then they HAVE TO HAVE "yes mister customer thanks for being a customer" mentality. If you want to be able to choose and disregard your customers don't expect to be a big time industry. SlikStik has great products and a cool site but I though they would have better customer service. Sorry SlikStik, I guess you're not going to sell me a tornado spinner now. :-[

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