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| OMFG I'm PISSED! |
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| SlikStik-Christian:
This is Jerry from SlikStik. You know what. We spoke to this customer via email and tried to handle it in a professional manner, we explained we had problems getting stainless and that caused a delay. Everyone here has seen other posts from people that deal with stainless supporting our claim. Now even though a few of you have said that the price of our raw materials should have nothing to do with our shipping a product and have even compared it to the price of tea in China, quite frankly the cost of raw materials is a real concern in a business and has everything to do with us shipping a product. That |
| saint:
Always a dilemma when there's a thread of this nature. Is it an airing of a legitimate beef, or an attempt at character assassination? Note that I'm not weighing in on it one way or another. However, if it is a legitimate beef then it's of value to other viewers to see. If it's an attempt at character assassination then it should probably be moved to post-hell. What if it's somewhere in the middle? Rather than trying to be a mind reader, and/or run the risk of being accused of censorship or protecting one party or another (which would have its own backlash anyway and be counter-productive even if such was my intent), I have a simple rule I follow. If the thread stays relatively civil and the language stays acceptable, then I'll leave the thread alone. This one is already borderline or beyond. Pleaes keep it civil and clean folks. If it degenerates further this thread will be removed. (this reply is not directed at any single party) --- saint |
| rampy:
NooneNBA said: As examples of how to do this EFFECTIVELY, I would point out that Ultimarc is currently out of T-stiks, and Oscar has been closed for several weeks. Both these events, which are similar in nature to this, were advertised publicly. Oscar gave expected schedules on the board here for departure and arrival. Ultimarc put on their website that the T-stiks are out-of-stock, and that they have no estimated date that they will be back. Andy was also very candid about the colored balltops, giving the public here step-by-step status of their production when requested. That is why nobody here is upset that Oscar wasn't answering e-mail, or that they just found out that T-stiks are out of stock after ordering some. ######### emphasis mine... excellent point... I wanted to expess a simliar sentiment but couldn't find the words to put it as elloquently as you did (plus I didn't want to drag the other vendors into this mess) It should never of gotten to this point. *Shrug* rampy |
| SlikStik-Christian:
I agree that it should not have gotten to this point, but it sort of started out at this point no? Jerry Mascari SlikStik |
| SuperRabbit0:
Removed a reference to another thread because I shouldn't have posted it... I keep reading this and find the S/S response an amusingly bad way to respond to a difficult customer. What's amazing is they have got so little support and some well-thought out responses but still can't see the light.... |
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