Arcade Collecting > Merit/JVL Touchscreen

JVL Echo Not Booting Up

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Phlav:
Hey guys I was wondering if anyone knows if there is actual support/service for the JVL echo touchscreen from the company or any authorized service centers. All I see are owners requesting help on fixing the units themselves and no information on service centers. The company's website only offers email support which they do not answer at all. Very disappointing and unacceptable for a company that sells expensive products. Only the fan comes on my unit and the screen briefly flashes a no sign message that disappears after a few seconds. Hardly use the unit as I bought it for my man cave, so I am disappointed its malfunctioning under light use. There is a counter inside the back of the unit that reads 30 so I am guessing that's the total number of hours it has been used. Any help/suggestions will be much appreciated. Thank you.

mahkeymike:
You can contact JVL canada directly but i think the only support  they still help with is software install discs. I could be wrong though. Shoot them an email, it should be on their website.

Phlav:
Hey mahkeymike, sorry about the extremely late reply and thank you for your prompt response. I am new to the forum and thought that if I a got a response I would get an email notification so I never came back to the site to check on responses. I actually tried emailing the company a few times and never got a response unfortunately. They completely ignored all my emails and it's really disappointing. I found some suggestions and will try them such as replacing the battery etc. If it doesn't work, I will try finding a local repair shop. Thanks again for your response.

lilshawn:
the reason everybody just posts everywhere about fixing touch machines is that the JVL company has basically abandoned the videogame market and chooses to focus on casino gaming. short of cursory access to a manual or CD, there is basically no support left except for private 3rd party companies.

if you need repairs that are out of the scope of your abilities, you can make a post here explaining what you got, what it's doing (or not doing) and i'm sure someone here can sort you out. (i have not checked your history to see if you've posted previously about it or not... just mentioning it for the sake of inclusion)

if you've exhausted what you can find, I suggest people contact some of the amusement game operators (jukboxes pooltables etc) or videogame repair companies (xbox playstation repairs etc) in your area and see if anyone might be familiar with the machine enough that can help you with your issue. lots of companies will repair stuff for you... for a fee of course.



That said, the main companies ignoring your e-mails is an all too common issue. I, myself, am a technician for an amusement company (several in fact) for the last 16 years, and the amount of e-mails going to dead e-mails/no response is huge...not to mention the replies I DO get are only about 50% of the time actually helpful and the other 50% of the time responses containing the likes of "unfortunately" and "unable". Even phone calls often end up with leaving messages on a voicemail that fall on deaf ears. I mean, it's not like i'm some random joe schmoe off the street... i'm a company... using your product .... contacting you, potentially with an issue.

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