Without a schematic, which probably is not generally available, this will be a real challenge.
The no audio problem can be partially diagnosed. Find the amp. Wire a small amp and speaker to the inputs in front of the on board amp and see if you get sound. If you do, then the amp is bad and needs to be replaced.
If there is no audio with this method then the problem lies further back in the circuit and...no schematic = big problem.
There are people that can probably figure this out without the schematic, but I am not that crafty even with a schematic.
I don't work on newer boards like this one so maybe this method won't work. I just figured I would throw it out there.
Have you put both sides of the PCB under a magnifier? Look for broken traces and bad solder joints?