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Ultimarc = Great customer service
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Lilwolf:
beyond whats needed always!

I blew up my Opti-pac (got my +5 power from keyboard...) messed up and put +5 -> ground and ground -> +5... got smoke after a few seconds.

Well..

He sent out a new resister and chips to fix it up free of charge... no shipping... nothing

and you don't get more responsible for blowning a card then !@# up the power...

Magnet_Eye:
Well, I have to question the service!  >:(





I have NEVER had a problem with my IPAC or OPTIPAC, and Andy has yet to return my calls!
What gives!?  :P

Jeez!  ;)

pmc:
Andy once responded to one of my posts here with an Email from an Internet Cafe (or something like it) while he was on vacation in Thailand.

Personally, I've never seen such customer service and as a result, Ultimarc has a customer for life now.
Zakk:
There is no question that Andy is one of the good guys.  He has and will stand behind everything he makes.  In my very humble opinion, Andy and Kelsey are two of the best people I've 'met' in almost any kind of business, and I meet people all day every day.  If only all internet businesses were run by guys like them, this world would be a better place...

Okay, off my soapbox now...

2slk:
 I've said it before and I'll say it again. There are a few people in this business that provide great customer service and support and ultimately make this all more enjoyable for everyone. Hats off to (but not limited to) Andy (Ultimarc), Kelsey (Oscar Controls), Bob Roberts (therealbobroberts) and Peter, whose tireless effort to improve the Emulaxian front end is worth far more than this mention could offer.
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