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Ultimarc = Great customer service
jsomethin:
I just wanted to pubically thank Andy at Ultimarc.
I ordered some joysticks from him and had some problems installing them. I mistakenly thought the problem was with the joysticks, but eventually realized it was my fault.
Throughout it all, Andy answered emails very promptly and even quickly sent me new parts at no cost.
If only all business were run with this kind of attention to customer service.
Thanks Andy.
APFelon:
Is it that the sticks don't fit a standard joystick mounting configuration? I just wanted to pop the new sticks into the original mount on my panels, but the mounting plate on the sticks are too narrow. I DON'T want to drill holes in my original Pac-Man panel and I have been brainstorming ideas on how to do so.
Did you get an alternative mount from Andy?
APf
Zathras:
Same here - I had a problem with a microswitch and he had its replacement sent out quick!
JoeB:
Great thing about Andy is how much easier he makes all our lives with products like the I/J-PAC and the ArcadeVGA!
jsomethin:
--- Quote from: APFelon on February 26, 2004, 01:21:42 pm ---Is it that the sticks don't fit a standard joystick mounting configuration? I just wanted to pop the new sticks into the original mount on my panels, but the mounting plate on the sticks are too narrow. I DON'T want to drill holes in my original Pac-Man panel and I have been brainstorming ideas on how to do so.
Did you get an alternative mount from Andy?
APf
--- End quote ---
No, the problem was two-fold. I had originally orderd the T-Stik Plus teardrops, and then realized I needed the longer sticks so I bought the ball-tops. However, I orderd them right at the time his switching mechanisms were changing, so he had to send out the conversion kit.
After that it was a matter of me not getting the nut to fit on the end of the stick and thinking it was the wrong size...only to realize it was just a tight fit.