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| MY KEYWIZ ISN'T working...HEEEELP |
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| RandyT:
--- Quote from: GroovyTuesdaY on February 24, 2004, 03:09:29 am ---I've already sent an email to randy, but since its late, i thought i would pop the question here too. --- End quote --- I haven't seen 5am since military service :o I sent you an email with a list of things to do, and the guys here are giving you some good advice (except for tossing my software in the trash! Heheh ) If it turns out that there is some oddball hardware or software thing with your system that keeps you from having success, a return is no problem. But I'd like to try to get you up and running before it comes to that. An incompatibility issue is always a possibility in the PC world, having even seen keyboards that wouldn't work with some motherboards. Fortunately, the KeyWiz has shown a 99%+ compatibility so unless you are in that <1% we should be able to figure this one out (as long as you answer my e-mails and follow the instructions in them ;)). As I wrote in my e-mail, each KeyWiz is personally tested by me before being shipped. So barring unfortunate shipping incidents (pretty unlikely) you should be able to assume that the hardware is in good working order. Now it's just a matter of "going through the paces". RandyT |
| GroovyTuesdaY:
Here is the email RANDYT sent to help me remedy the problem. Hopefully someone else can use this in the future to get them out of a jam quickly. Ended up i believe my problem was my logitech WIRELESS MX DUO software. Soon as i uninstalled it, it the encoder was recognized and works fine now. So, your millage may vary here. lol. At anyrate, here are the tips randy gave me enjoy : groovy~ The first thing you need to do is disconnect all the wires from the board, except for a single 6inch wire from one of the ground connections. Make sure the other end is stripped about 1/16th inch and that it isn't near the board. If the board is mounted, un-mount it and lay it on piece of white paper. If there are ANY weird keyboard drivers, I.e. multimedia button oddities or the like, un-install them. If you have a USB Keyboard attached, pull that too for the time being. These might not be a problem, but at this stage it's the only way to be sure. Turn off the computer, plug the cable into the purple socket and a PS/2 Keyboard into the green one. Make sure the switch is to the right when looking down on the KeyWiz (in the KW position). Do not use any types of splitters or extension cables. Turn the computer on. Does it complain about no keyboard being attached when booting? When the system boots, install Ghostkey and run it (attached) Take the loose end of the wire and touch it to the screws on any of the inputs (watch out for the +5! ) Does anything happen on the screen? |
| paigeoliver:
--- Quote from: RandyT on February 24, 2004, 10:53:14 am --- I sent you an email with a list of things to do, and the guys here are giving you some good advice (except for tossing my software in the trash! Heheh ) --- End quote --- I did that because I was building a simple "closed box" style cabinet for someone. I chose your encoder but did not need the software, and didn't want to give the disk to the guy for fear he might try to somehow use it and hork over a perfectly good configuration that didn't need it. |
| RandyT:
I feel the need to make a statement at the end of this one. It's important to note here that not all problems one could encounter will have the same solutions. In fact, of the few cases actually requiring support, most are simple user error. It's also important to note that very few have any problems whatsoever, let alone problems that require measures this extreme to solve. While posting this info might seem like a useful resource, I shudder at the thought of someone un-wiring their entire control panel and un-installing their software, when all they really needed to do was change one wire around. Of course, they probably wouldn't realize that unless they contacted me first. Random tips are not my idea of quality technical support, and I'm sure you have all been subjected to the "less skilled" on the other end of the line making you go through useless steps that have nothing to do with your problem. Posting long lists of "things to try" can, in my opinion, be more detrimental to the customer's situation both in time and frustration. I think the "one-on-one" approach to problem solving is the best possible method and I do everything I can to accomplish this in a timely manner. The support is part of the product, so I encourage those requiring it to contact me. RandyT BTW - Paige, I was just having a little fun ;) Lots of people never find the need to use the software. |
| GroovyTuesdaY:
True , so true about the one on one tech help! Randy was speedy to reply and was awesome in his support for his product! Wish all tech support were this easy to get ahold of lol. Thanks again randy for your help! The keywiz is a great product and i wouldn't hesistate to buy another one! groovY~ |
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