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Author Topic: GameRoomSolutions.com Issues  (Read 5912 times)

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SNAAKE

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Re: GameRoomSolutions.com Issues
« Reply #40 on: June 24, 2016, 02:39:39 pm »
^ are you selling those? dont see it in your web store.

HaRuMaN

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Re: GameRoomSolutions.com Issues
« Reply #41 on: June 24, 2016, 02:42:00 pm »
^ are you selling those? dont see it in your web store.

Yes, it's in the store.  When you pick any kit now, there is a drop down to let you pick material.  I have black & white melamine, baltic birch plywood, and MDF.  Can also do other material for special requests. 

Rick

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Re: GameRoomSolutions.com Issues
« Reply #42 on: June 24, 2016, 02:56:33 pm »

What's this? No "Malenko Mount™"? Am disappoint.

HaRuMaN

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Re: GameRoomSolutions.com Issues
« Reply #43 on: June 24, 2016, 02:58:10 pm »
Lol.  No reason to put a Malenko mount in something that will only ever have a horizontal monitor.   ;)

Rick

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Re: GameRoomSolutions.com Issues
« Reply #44 on: June 24, 2016, 03:13:10 pm »
Lol.  No reason to put a Malenko mount in something that will only ever have a horizontal monitor.   ;)

BLASPHEMY! The Malenko Mount is superior in every way!

:D

SNAAKE

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Re: GameRoomSolutions.com Issues
« Reply #45 on: June 25, 2016, 06:03:00 pm »
oh I thought this design was another new one curvy or whatever.. lol


just those packing material made it look like that. naw I prefer black melamine anyway.

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Re: GameRoomSolutions.com Issues
« Reply #46 on: August 22, 2016, 10:08:49 am »
Hi Guys,

I just found this thread and wanted to show the other side a bit.  First, HaRuMaN makes good kits.  I am supportive of anyone trying to make it easy for guys to build their own boxes.  The Deluxe cabinet is our design with melamine, camlock, graphics options (print in house), control kits, etc and our primary focus.  We will be expanding that line as we are now doing all cnc work in house.  Our reviews on ebay are best I can point to for our rep and product quality http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&ftab=AllFeedback&userid=gameroomsolutions as we cannot control those (we have unfiltered good reviews on our deluxe cabinet page as well). 

Here are some recent customer images of the deluxe cabinet http://imgur.com/a/gFRE3 that fall right in line with the awesome one shaunster did earlier in the post.

The deluxe cabinet is priced well, but we were constantly being asking for a low cost cut wood solution.  We outsourced that as again it was not our focus at the time.  Unfortunately, Travis who started this thread got a bad cut.  I immediately went to our outsource to resolve. 

Got back this

"Yes, find out exactly what parts have issues and I'll get them sent out ASAP. We tested a few sheets with a different wood and it didn't cut too well, I asked my supplier to just pitch bad parts. But a few made it out....Let me know and I'll get those out ASAP sorry! And I actually ordered BETTER wood than we use to use. It came in yesterday, new kits will be cut from Maple, its a very good wood and cuts nice."

We got the requested boards out asap and Travis sent me back

"Here is a comparison of 1st shipment and this latest.  Also, since I'm staining the wood, a new high quality side panel would really make me happy.  See pix.   If there is a shipping cost for a single new side, I don't mind paying.   The stain will be a light oak.. so these "rips" from your CNC will show.  Sorry but this thing is going to be on a granite countertop in a cool bar setting.  Need it to stand out.  I will most likely have friends who will want to buy after seeing this.  I'll send them your way.

Appreciate it."  Here is the picture showing the new cut and it was resolved http://imgur.com/COl1RLJ

That is just the basic weekcade type kit ($94 includes shipping).  We didn't have graphics templates at the time on the $94 cabinet like we did with our deluxe.  Since then they are developed and this is the first $94 cabinet pic we have gotten back with graphics (I think looks good, especially for the price).  http://imgur.com/bnnakr0  Also we are going to launch this more inexpensive cabinet with improvements that most others don't have (tmolding cuts, etc) early next month. 

We try to go over a beyond to make our customers happy (reflected in our reviews).  Also, I don't spend a lot of time scouring forum as HaRuMaN states I have not logged in here in a while.  I spend a lot of time trying to write guides to give back to the overall community.

Some popular guides
HyperSpin Setup (one of the most popular on web) https://gameroomsolutions.com/setup-hyperspin-mame-hyperlaunch-full-guide/
RPI3 RetroPie Setup https://gameroomsolutions.com/raspberry-pi-3-retropie-setup-easy-guide/
Daphne on RetroPie https://gameroomsolutions.com/setup-daphne-raspberry-pi-3-retropie/

In most situations I respond quickly to all emails (as stated early in this thread) to the point my wife threatens me as it is constant.  Most are around software setup and things outside what we "sell". 

We got Travis' issue with the board resolved asap, but I was extensively traveling and did not get back quickly on the repeat emails around graphics templates we did not have developed as stated.  I was hoping to get back to my photoshop pc and get them for him by the time I responded.

Hopefully our reviews, blog guides, and customer images show that we are dedicated to our customers and the community overall.  Only fair you hear both sides.

Thanks,
Ryan 


netsurfr

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Re: GameRoomSolutions.com Issues
« Reply #47 on: May 22, 2017, 11:50:29 am »
Add me to the list of customers with issues with Ryan and Gameroomsolutions. Ordered a weecade kit after a number of emails to Ryan with questions. Received the kit but was missing some items (marquee retainers, working RBP3 image, usb controller wiring diagram) all of which were supposedly included per Ryan's emails, website and youtube channel videos. It's been a week and I still don't have what I'm missing after numerous emails to Ryan who kept telling me he would get the missing retainers shipped out and the RBP3 image fixed. Today I check in again and he fires back this email saying he will not be bullied and that he's busy blah blah blah. I tell him we would not be in this predicament had he sent me what I paid for vs. stringing me along. I bought this kit for my 7 year old as a project both he & I could work on together and it has sat in our workshop waiting for Ryan and Gameroomsolutions to deliver the missing items but I'm guessing at this point I'm out of luck. Amazing to me how short sighted some small businesses can be. He could have risen to the occasion by promply fixing the problem and I would have been raving about him and his customer service but now he's turned what would have been a repeat customer into "share my negative experience wherever I can so it doesn't happen to others" one.

  
 

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