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GameRoomSolutions.com Issues

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GameTech:
Not sure what's going on here, but I've Emailed this Ryan guy like 4 times without response.  I purchased a bartop kit (DIY version) and received it, but it was horrible.  He sent out a replacement control panel, but after working with the wood and trying to stain it, it turned out bad.  I've ask him to send me the Photoshop files, so I can create my own graphics to stick over the stained wood.. Zero response.  It's been over 2 weeks.

Anyone else having problems with this guy/business?

I just purchased the two player Xmo kit, which my emails state it was filled and shipped.. but his customer service emails are not getting answered.

Please help anyone?  Phone # for this business?

Thanks
 :banghead:

yotsuya:
That's not a vendor I'm familiar with.

pbj:
I bet you'd get his attention if you filed a chargeback. 

harveybirdman:
This is why you buy bartop kits from Haruman's Customs.

However in fairness, what happens with kits after you get them is on you. Probably best to discuss materials up front especially if you are considering a stain finish.

As far as tracking on your outstanding order does their site break down shipping expectations?   I've never seen call out threads generally work in a buyers favor, especially when traffic around our site is pretty slow as of late.  Perhaps it's better to explore other channels? Do they have a social media presence?

Good luck, hope it works out for you. If so start a build thread.

Rick:
Over two weeks is pretty bad, but maybe the guy's having some life issues he needs to sort out. I know a lot of companies that service our hobby are no more than a couple of people fulfilling orders, and when bad things happen, it's sometimes hard to get back to those asking the question. Perhaps it's that type of issue. Or, maybe your email got stuck in his spam folder. I've had that happen before, which is why I check mine regularly.

I'm also with Harvey. Check their Facebook/Twitter, etc.

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