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| I broke my own #1 troubleshooting rule |
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| Ken Layton:
--- Quote from: RandyT on August 14, 2014, 12:45:48 pm --- --- Quote from: mgb on August 14, 2014, 12:09:44 am ---He said the left side gun didn't work. --- End quote --- "Red herrings" in the problem identification phase waste a lot of time. The number 1 rule is: Never rely on the customer's (or co-worker's) assessment of the issue when you are able to assess it personally. :) --- End quote --- How true that is! |
| Slippyblade:
Ranks up there in tech support as well... Customer: I keep getting an error message... Tech: What is the message? Customer: I don't know. Tech: Can you pull it up and read it to me? Customer: No, I'm in the car on the way to work. Ugh. |
| zanna5910:
--- Quote from: Slippyblade on August 14, 2014, 05:40:09 pm ---Ranks up there in tech support as well... Customer: I keep getting an error message... Tech: What is the message? Customer: I don't know. Tech: Can you pull it up and read it to me? Customer: No, I'm in the car on the way to work. Ugh. --- End quote --- +1 LOL, there are SO many flavors of this. We always joke about when clients send email about their email being down. |
| mgb:
Where I used to work, we had first generation blackberrys and we had an it guy that was in charge of all the phones. My phone had an issue a few times where a number of letter keys wouldn't work. I knew pulling the battery and putting it back in fixed it but just to be funny, I would always send him an email using the phone to explain the problem. He was kinda a boring guy, so he never laughed. |
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