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Aimtrak guns - software utility won't run.. - SOLVED -
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radiofrog:
I recently got 2 of the Aimtrak light guns from Ultimarc. I was having trouble calibrating just a single gun, so I scoured the Ultimarc site and read a lot of trouble-shooting info here. I found a lot of good info, but it required me to start off by using the Aimtrak Utility.

I decided to run the utility to set it so I could see the red tracking dot. I tried to start up the software, but absolutely nothing would happen. After reading some troubleshooting, I unplugged the gun and the sensor bar and tried to run it again. I got a failure error with the following:

Description:
  Stopped working

Problem signature:
  Problem Event Name:   CLR20r3
  Problem Signature 01:   aimtrak.exe
  Problem Signature 02:   1.9.0.2
  Problem Signature 03:   50a69bb0
  Problem Signature 04:   AimTrak
  Problem Signature 05:   1.9.0.2
  Problem Signature 06:   50a69bb0
  Problem Signature 07:   f
  Problem Signature 08:   e0
  Problem Signature 09:   System.InvalidOperationException
  OS Version:   6.1.7601.2.1.0.256.1
  Locale ID:   1033

If I can't get the utility to work, I don't know if I'll even be able to set up the guns. I emailed Andy last weekend, but I haven't heard back yet. Any ideas anyone? Please help if you can.
Malenko:
run as admin?
radiofrog:
Thanks, I did already try that, though. Same result.
BTW, it's in Win7, 64.
chopperthedog:
My old computer did this and I could never figure it out. I found that the utility applies changes to the gun itself and used another computer to config gun. Long press of the trigger (10~12 sec default) will get you to calibrate mode on any computer.


good day.
Malenko:
I never had an issue running it, thats why Im so unhelpful :p   I'd say just make sure the computer is fully updated and run it under an admin account? While not likely, if you are running the gun through a USB hub, try plugging it into the computer or even in a different port. Keep us posted, especially if you find a fix
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