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GroovyGameGear: And my experience with them
Le Chuck:
Randy has done a number of order corrections for me and even offered products that weren't on his website to me for special purpose controls I was building. He does get busy so normal small business response times are to be expected but well worth the wait in this purchaser's opinion.
404:
--- Quote from: Le Chuck on April 22, 2014, 11:33:42 pm ---Randy has done a number of order corrections for me and even offered products that weren't on his website to me for special purpose controls I was building. He does get busy so normal small business response times are to be expected but well worth the wait in this purchaser's opinion.
--- End quote ---
He did an order correction for me too. In less than 1 hour from the time i first placed the order no less. That's when he told me my card was declined. Then he stood on his hands for 2 days and refused to answer my question about my credit card issue. Last but not least, he took only about 1 to respond to my cancellation (which btw still shows up as a valid, 'processing' order on his website).
If you guys had good dealings with them, that's great. I'm not here to dispute that. I'm just posting my experience that i had ordering from them. It's nothing worth getting butt hurt over.
RandyT:
Yes, we do get very busy at times. Monday was "catch up" day after driving 8-hours to spend the holiday with family (the first time in close to a year that we took the time off to make the trip).
The first email on Monday was not intentionally ignored, but we did provide instruction as how to remedy, and it was not followed. The second email came in at 7:38am the next morning. After working into the wee hours of the morning every day, frankly, no one would get a reply that early. If it was sent a few hours earlier, I probably would have answered right away. The final one, indicating that the order should be cancelled, was 2 hours later at 9:35am. By then, I had started answering other customer and tech support emails, so when it came in, it got an immediate reply.
No more to the story.
404:
--- Quote from: RandyT on April 23, 2014, 12:12:49 am ---
Yes, we do get very busy at times. Monday was "catch up" day after driving 8-hours to spend the holiday with family (the first time in close to year that we took the time off to make the trip).
The first email was not intentionally ignored, but we did provide instruction as how to remedy, and it was not followed. The second email came in at 7:38am. After working into the wee hours of the morning every day, frankly, no one would get a reply that early. If it was sent a few hours earlier, I probably would have answered right away. The final one, indicating that the order should be cancelled, was 2 hours later at 9:35am. By then, I had started answering other customer and tech support emails, so when it came in, it got an immediate reply.
No more to the story.
--- End quote ---
Odd considering I asked how i can possibly verify my credit card information the day before and you did not answer. In fact, you didn't answer twice.
RandyT:
Please re-read what I wrote. By time I saw the second request emailed at 7:38am, you had already emailed the cancellation. Not sure why a response was expected to anything but the cancellation at that point.
No credit card info is stored on internet accessible servers for security reasons. Additionally, those who seem to demonstrate an aversion to contacting the credit card company, as requested, usually raise a "red flag" where possible fraud is concerned.
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