Main Restorations Software Audio/Jukebox/MP3 Everything Else Buy/Sell/Trade
Project Announcements Monitor/Video GroovyMAME Merit/JVL Touchscreen Meet Up Retail Vendors
Driving & Racing Woodworking Software Support Forums Consoles Project Arcade Reviews
Automated Projects Artwork Frontend Support Forums Pinball Forum Discussion Old Boards
Raspberry Pi & Dev Board controls.dat Linux Miscellaneous Arcade Wiki Discussion Old Archives
Site News

Unread posts | New Replies | Recent posts | Rules | Chatroom | Wiki | File Repository | RSS | Submit news


  

Author Topic: GroovyGameGear: And my experience with them  (Read 5116 times)

0 Members and 1 Guest are viewing this topic.

404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
GroovyGameGear: And my experience with them
« on: April 22, 2014, 11:35:11 am »
I'll try to make this one short. I haven't been scammed by these guys so technically, no harm no foul but it still amazes me how these guys are still around with this piss poor customer service that clearly has no intention of actually serving customers.

I place an order for some sticks and buttons etc. All good so far. right?
The following morning i realized that i missed something on my order. I email them back and they promptly add the item to my order; approximately 30 minutes from the time i emailed them. Fast.

  Then they tell me that my card has been declined and request that i speak with my credit card carrier to sort the issue out and then get back to them in order to try again. I asked a simple question asking how i can view and update my credit card info in their store so we can get this sorted.

I wait for a response.......
and wait some more......

I email them back asking about my question....still no response.....

I finally get fed up and tell them that i ordered from another vendor now that they have no interest in answering a simple question and to cancel my order  I get an email response from groovy in less than 40 minutes after my last email stating that my order was cancelled.

Makes me wonder how these guys stay in business with such piss poor customer service?
« Last Edit: April 26, 2014, 12:10:09 am by DeLuSioNal29 »

pbj

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 5899
  • Obey.
    • The Chris Burke Band
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #1 on: April 22, 2014, 11:41:10 am »
Why didn't you just re-order with the proper credit card details?  Give me a break, dude, this one is on you.




404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #2 on: April 22, 2014, 11:49:07 am »
Why didn't you just re-order with the proper credit card details?  Give me a break, dude, this one is on you.

Why would anyone refile an order while one is already pending? I wanted to see and verify the CC number on hand first. When i checked the profile page there was nothing there that allowed me to view any of my CC details. Give me a break, If this was a legit security issue, the least he could have done was communicate and tell me to place the order again. I would have understood that.

pbj

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 5899
  • Obey.
    • The Chris Burke Band
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #3 on: April 22, 2014, 12:06:11 pm »
Because it looks shady as ---fudgesicle--- when a vendor goes in and modifies an order after it's been placed and they were too polite to tell you they were afraid you were attempting to scam them.

"How are these guys still in business?" and you aren't out any money?  C'mon.

 :lol

404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #4 on: April 22, 2014, 12:09:53 pm »
Because it looks shady as ---fudgesicle--- when a vendor goes in and modifies an order after it's been placed and they were too polite to tell you they were afraid you were attempting to scam them.

"How are these guys still in business?" and you aren't out any money?  C'mon.

 :lol

If this was a legit security issue, the least he could have done was communicate and tell me to place the order again. I would have understood that.


^^ Guessed you missed that part.

Just ordered from twistedquarter and didn't have a single issue, the communication is already light-years better and the price difference was negligible.

pbj

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 5899
  • Obey.
    • The Chris Burke Band
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #5 on: April 22, 2014, 12:11:38 pm »
Oh, don't get me wrong, Randy's an angry nut, but c'mon. 

 :cheers:

404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #6 on: April 22, 2014, 12:26:01 pm »
Haven't seen his angry side. Just the side that doesn't seem terribly interested in answering basic customer questions.  :dunno

Slippyblade

  • Trade Count: (+2)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 2954
  • And to the death god we say, "Not today!"
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #7 on: April 22, 2014, 05:31:56 pm »
Bummer you had a poor experience.  I've had nothing but good experiences with GGG.  Communication does indeed sometimes take a little bit, but I've never waited more than a day for a response.  Pretty impressive when standard email support from MOST places says multiple days for responses.  Also, if you can't contact him via the website, PM him through here.  Has always worked for me.

404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #8 on: April 22, 2014, 06:02:20 pm »
Bummer you had a poor experience.  I've had nothing but good experiences with GGG.  Communication does indeed sometimes take a little bit, but I've never waited more than a day for a response.  Pretty impressive when standard email support from MOST places says multiple days for responses.  Also, if you can't contact him via the website, PM him through here.  Has always worked for me.

I actually put in my order because of your post in the reviews section. :)

IG-88

  • Trade Count: (+7)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 2031
  • Posts: 48,764
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #9 on: April 22, 2014, 09:06:09 pm »
I've done quite a bit of biz with this guy. Have had nothing but a great experience every time. It's why I'm a repeat customer.
"I know what a HAL 9000 is... I was wondering if HAL 7600 was his retarded cousin or something..."
-HarumaN

Le Chuck

  • I want a new quote!
  • Wiki Contributor
  • Trade Count: (+6)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 5297
  • I may have forgotten to whom I am talking.
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #10 on: April 22, 2014, 10:25:34 pm »
I think the thread title is dirty pool. You had a rather isolated incident on a very special case (most of us don't try to buy things with bad cards and just reorder from scratch if we do) and then open a flame post against the vendor.

Dirty pool indeed.

404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #11 on: April 22, 2014, 10:45:18 pm »
I think the thread title is dirty pool. You had a rather isolated incident on a very special case (most of us don't try to buy things with bad cards and just reorder from scratch if we do) and then open a flame post against the vendor.

Dirty pool indeed.

Getting a little beyond ahead of yourself here. Who said anything about having a bad card? Regardless, we could have gotten to the bottom of this situation in question if only GGG had the common courtesy to actually respond back.

Dirty pool? Really?

Dirty pool would be waiting for a response on a simple question to troubleshoot an order and get things going, only to have the vendor refuse to respond. Dirty pool would be to sell products with zero customer service.

Seems one too many people here are butthurt that their favorite sponsored vendor is being called out for crap customer service. All I am doing is posting my hell experience I had with GGG. You're going to have to try a little harder than that, paps.
« Last Edit: April 22, 2014, 10:48:22 pm by 404 »

Le Chuck

  • I want a new quote!
  • Wiki Contributor
  • Trade Count: (+6)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 5297
  • I may have forgotten to whom I am talking.
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #12 on: April 22, 2014, 10:57:23 pm »
Hell experience? How much money were you out again? ---smurfing--- ---meecrob---.

404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #13 on: April 22, 2014, 11:03:29 pm »
Hell experience? How much money were you out again? ---smurfing--- ---meecrob---.

I haven't been scammed by these guys so technically, no harm no foul

Reading comprehension clearly isn't your strong point.

Le Chuck

  • I want a new quote!
  • Wiki Contributor
  • Trade Count: (+6)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 5297
  • I may have forgotten to whom I am talking.
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #14 on: April 22, 2014, 11:06:13 pm »
Hell experience? How much money were you out again? ---smurfing--- ---meecrob---.

I haven't been scammed by these guys so technically, no harm no foul

Reading comprehension clearly isn't your strong point.

It was rhetorical to highlight your hyperbole. Clearly sarcasm isn't yours.

404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #15 on: April 22, 2014, 11:09:20 pm »
It was rhetorical to highlight your hyperbole. Clearly sarcasm isn't yours.

Coming from someone who is clearly bothered that legit criticism is being volleyed at their favorite vendor.... The irony...

Le Chuck

  • I want a new quote!
  • Wiki Contributor
  • Trade Count: (+6)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 5297
  • I may have forgotten to whom I am talking.
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #16 on: April 22, 2014, 11:12:18 pm »
Oh it's legit as all get out just evidenced by the number of people that have flocked to this thread in support and commiseration of your plight.

yotsuya

  • Trade Count: (+21)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 16019
  • 2014 UCA Winner, 2014, 2015, 2016 ZapCon Winner
    • forum.arcadecontrols.com/index.php/topic,137636.msg1420628.html
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #17 on: April 22, 2014, 11:14:42 pm »
Re: GroovyGameGear: How Are These Guys Still In Business?

By providing awesome bits of customer service, like the time Randy resoldered the connection cable for my Turbo Twist and sent it back on his own dime, even though I was the one who tore the ribbon and he was under no obligation to do anything about it.

Sorry you had a poor transaction. That hasn't been my experience. In fact, I haven't had a bad experience with any of the vendors here, nothing I'd start a thread over.
***Build what you dig, bro. Build what you dig.***

404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #18 on: April 22, 2014, 11:18:02 pm »
Oh it's legit as all get out just evidenced by the number of people that have flocked to this thread in support and commiseration of your plight.

Riigghht so because you had good dealings with him, suddenly there is no possible way he could have done what I explained that he did..or in this case...didn't do.  ::)

You are desperately grasping at straws here. It would be another thing if you simply posted about your dealings with him. It's another altogether to call someone out because you don't seem to believe them.

404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #19 on: April 22, 2014, 11:25:19 pm »
Re: GroovyGameGear: How Are These Guys Still In Business?

By providing awesome bits of customer service, like the time Randy resoldered the connection cable for my Turbo Twist and sent it back on his own dime, even though I was the one who tore the ribbon and he was under no obligation to do anything about it.

That's great to hear. I wasn't as lucky as to have the same customer experience.

Le Chuck

  • I want a new quote!
  • Wiki Contributor
  • Trade Count: (+6)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 5297
  • I may have forgotten to whom I am talking.
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #20 on: April 22, 2014, 11:33:42 pm »
Randy has done a number of order corrections for me and even offered products that weren't on his website to me for special purpose controls I was building. He does get busy so normal small business response times are to be expected but well worth the wait in this purchaser's opinion.

404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #21 on: April 22, 2014, 11:49:21 pm »
Randy has done a number of order corrections for me and even offered products that weren't on his website to me for special purpose controls I was building. He does get busy so normal small business response times are to be expected but well worth the wait in this purchaser's opinion.

He did an order correction for me too. In less than 1 hour from the time i first placed the order no less.  That's when he told me my card was declined. Then he stood on his hands for 2 days and refused to answer my question about my credit card issue. Last but not least, he took only about 1 to respond to my cancellation (which btw still shows up as a valid, 'processing' order on his website).

If you guys had good dealings with them, that's great. I'm not here to dispute that. I'm just posting my experience that i had ordering from them. It's nothing worth getting butt hurt over.

RandyT

  • Trade Count: (+14)
  • Full Member
  • ***
  • Online Online
  • Posts: 5992
  • Friends don't let friends hack keyboards.
    • GroovyGameGear.com
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #22 on: April 23, 2014, 12:12:49 am »
Yes, we do get very busy at times.  Monday was "catch up" day after driving 8-hours to spend the holiday with family (the first time in close to a year that we took the time off to make the trip). 

The first email on Monday was not intentionally ignored, but we did provide instruction as how to remedy, and it was not followed.  The second email came in at 7:38am the next morning.  After working into the wee hours of the morning every day, frankly, no one would get a reply that early.  If it was sent a few hours earlier, I probably would have answered right away.  The final one, indicating that the order should be cancelled, was 2 hours later at 9:35am.  By then, I had started answering other customer and tech support emails, so when it came in, it got an immediate reply.

No more to the story.

« Last Edit: April 23, 2014, 12:24:10 am by RandyT »

404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #23 on: April 23, 2014, 12:25:47 am »

Yes, we do get very busy at times.  Monday was "catch up" day after driving 8-hours to spend the holiday with family (the first time in close to year that we took the time off to make the trip). 

The first email was not intentionally ignored, but we did provide instruction as how to remedy, and it was not followed.  The second email came in at 7:38am.  After working into the wee hours of the morning every day, frankly, no one would get a reply that early.  If it was sent a few hours earlier, I probably would have answered right away.  The final one, indicating that the order should be cancelled, was 2 hours later at 9:35am.  By then, I had started answering other customer and tech support emails, so when it came in, it got an immediate reply.

No more to the story.

Odd considering I asked how i can possibly verify my credit card information the day before and you did not answer. In fact, you didn't answer twice.


RandyT

  • Trade Count: (+14)
  • Full Member
  • ***
  • Online Online
  • Posts: 5992
  • Friends don't let friends hack keyboards.
    • GroovyGameGear.com
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #24 on: April 23, 2014, 12:36:23 am »
Please re-read what I wrote.  By time I saw the second request emailed at 7:38am, you had already emailed the cancellation.   Not sure why a response was expected to anything but the cancellation at that point.

No credit card info is stored on internet accessible servers for security reasons.  Additionally, those who seem to demonstrate an aversion to contacting the credit card company, as requested, usually raise a "red flag" where possible fraud is concerned.
« Last Edit: April 23, 2014, 12:40:44 am by RandyT »

RandyT

  • Trade Count: (+14)
  • Full Member
  • ***
  • Online Online
  • Posts: 5992
  • Friends don't let friends hack keyboards.
    • GroovyGameGear.com
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #25 on: April 23, 2014, 12:54:01 am »
Oh, don't get me wrong, Randy's an angry nut.... 

Heh....I'm getting a kindred spirit vibe.  Did we just bond? ;)

yotsuya

  • Trade Count: (+21)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 16019
  • 2014 UCA Winner, 2014, 2015, 2016 ZapCon Winner
    • forum.arcadecontrols.com/index.php/topic,137636.msg1420628.html
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #26 on: April 23, 2014, 12:55:45 am »
Oh, don't get me wrong, Randy's an angry nut.... 

Heh....I'm getting a kindred spirit vibe.  Did we just bond? ;)

You guys just had a PBJ moment...
***Build what you dig, bro. Build what you dig.***

Generic Eric

  • Trade Count: (+2)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 4517
  • Restore! Don't maim for MAME, build from scratch!
    • forum.arcadecontrols.com/index.php/topic,143226.0.html
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #27 on: April 23, 2014, 07:26:21 am »
Oh, don't get me wrong, Randy's an angry nut.... 

Heh....I'm getting a kindred spirit vibe.  Did we just bond? ;)

You guys just had a PBJ moment...

404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #28 on: April 23, 2014, 08:09:16 am »
Please re-read what I wrote.  By time I saw the second request emailed at 7:38am, you had already emailed the cancellation.   Not sure why a response was expected to anything but the cancellation at that point.

No credit card info is stored on internet accessible servers for security reasons.  Additionally, those who seem to demonstrate an aversion to contacting the credit card company, as requested, usually raise a "red flag" where possible fraud is concerned.

Now you are back tracking on your own comments here.

First you simply said you were backed up with emails, yet your timestamps don't show that. Now you are saying this is a security issue.  ::)

First, Had you actually told me that the first time around that card numbers are not stored and that for security reasons I could not view it instead of sitting on the email for nearly two days, that would have solved things more quickly. As i already mentioned about 3 times above, I would have no problems re-entering my credit card info if that was the case but nobody in their right minds would ever simply re-do an order like that, risking a double charge without communicating with the vendor.

The irony to all of this is that the card is a paypal debit card. If there wasn't something wrong with the information entered and the card was denied anyway, I would have received an email from paypal the very moment the card was used for the transaction. I didn't get an email, leading me to believe that the info i entered was somehow incorrect. It's just once again proving that communication would have gotten a long way in this situation had you actually opted to do so.

pbj

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 5899
  • Obey.
    • The Chris Burke Band
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #29 on: April 23, 2014, 09:26:31 am »
Meh, you aren't out any money.  Get over it.

404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #30 on: April 23, 2014, 09:34:27 am »

Meh, you aren't out any money.  Get over it.

I'll try to make this one short. I haven't been scammed by these guys so technically, no harm no foul

First sentence of my first post flew right past you. There really isn't anything to 'get over' at this point.

pbj

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 5899
  • Obey.
    • The Chris Burke Band
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #31 on: April 23, 2014, 09:37:26 am »
You're the one with a thumbs down post in the review thread.

 :dunno

404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #32 on: April 23, 2014, 09:52:28 am »
You're the one with a thumbs down post in the review thread.

 :dunno

Odd. Seems like I'm the only person not allowed to post my experiences with a vendor around here

 :dunno

Malenko

  • KNEEL BEFORE ZODlenko!
  • Trade Count: (+58)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 11977
  • 說好話 做好事 存好心
    • forum.arcadecontrols.com/index.php/topic,142404.msg1475162.html
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #33 on: April 23, 2014, 09:58:20 am »
Im not getting in the middle of this, but I think you may have unintentionally exposed your gmail address in that JPG.
2014 Standup UCA Runner Up
2015 Restoration UCA Winner
2016 thomas_surles choice award

Latest project:
http://forum.arcadecontrols.com/index.php/topic,150902.0.html
RedheadKingPinball aka GingerBalls

Latest Restore?
http://forum.arcadecontrols.com/index.php/topic,152600.0.html
Killer Instinct Cab

404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #34 on: April 23, 2014, 10:04:04 am »
Im not getting in the middle of this, but I think you may have unintentionally exposed your gmail address in that JPG.

I only censored out my personal, forwarding email. the gmail account i left on there is the same one i registered here with; It's been relegated to a secondary account. Don't really care if people know my email.

pbj

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 5899
  • Obey.
    • The Chris Burke Band
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #35 on: April 23, 2014, 10:12:10 am »
You're the one with a thumbs down post in the review thread.

 :dunno

Odd. Seems like I'm the only person not allowed to post my experiences with a vendor around here

 :dunno

HELP YOU'RE BEING OPPRESSED.    ::)

Not really, dude, we're just pointing out you're making yourself look like an idiot. 

Do what thou wilt.

 :cheers:


404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #36 on: April 23, 2014, 10:21:51 am »
HELP YOU'RE BEING OPPRESSED.    ::)

Not really, dude, we're just pointing out you're making yourself look like an idiot. 

Do what thou wilt.

 :cheers:

Because i called out a vendor for his very suspect handling of an order? This coming from the guy that does far worse to Paradise and Ultimarc on a daily basis.... :dunno

8BitMonk

  • Trade Count: (+1)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 869
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #37 on: April 23, 2014, 11:21:20 am »

404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #38 on: April 23, 2014, 11:26:25 am »


Looks like some don't take posting a negative experience about their favorite vendor too kindly.  :dunno

yotsuya

  • Trade Count: (+21)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 16019
  • 2014 UCA Winner, 2014, 2015, 2016 ZapCon Winner
    • forum.arcadecontrols.com/index.php/topic,137636.msg1420628.html
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #39 on: April 23, 2014, 11:44:19 am »
Looks like some don't take posting a negative experience about their favorite vendor too kindly.  :dunno
Maybe they feel your experience is a bit atypical and that the title of this thread is too strong?

It's like when that guy had a bad experience with Twisted Quarter and people posted how that wasn't the type of service they had (myself included). His thread was titled "Twisted Quarter - Buyer Beware". People look through these threads for feedback on vendors, and when they see titles like those, it automatically raises flags that, quite frankly, may be unwarranted. Just a thought.

You have every right to post your experience, but I wouldn't fault others if they don't see it your way. We base our opinions on our own experiences. I personally don't have a favorite vendor (I've ordered from 'em all), so I can share my experiences as well, and they've generally been positive.
***Build what you dig, bro. Build what you dig.***

8BitMonk

  • Trade Count: (+1)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 869
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #40 on: April 23, 2014, 11:53:07 am »
Looks like some don't take posting a negative experience about their favorite vendor too kindly.  :dunno

While I've ordered from GGG before they don't have any favored status with me. I'm all for legitimate complaints but your expectation of what constitutes customer service in this case is just ridiculous. Your strong wording isn't inline with the situation, you're acting like they did something horribly egregious when in fact you're just impatient.

RandyT

  • Trade Count: (+14)
  • Full Member
  • ***
  • Online Online
  • Posts: 5992
  • Friends don't let friends hack keyboards.
    • GroovyGameGear.com
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #41 on: April 23, 2014, 11:54:33 am »

Now you are back tracking on your own comments here.

First you simply said you were backed up with emails, yet your timestamps don't show that. Now you are saying this is a security issue.  ::)

First, Had you actually told me that the first time around that card numbers are not stored and that for security reasons I could not view it instead of sitting on the email for nearly two days, that would have solved things more quickly. As i already mentioned about 3 times above, I would have no problems re-entering my credit card info if that was the case but nobody in their right minds would ever simply re-do an order like that, risking a double charge without communicating with the vendor.

The irony to all of this is that the card is a paypal debit card. If there wasn't something wrong with the information entered and the card was denied anyway, I would have received an email from paypal the very moment the card was used for the transaction. I didn't get an email, leading me to believe that the info i entered was somehow incorrect. It's just once again proving that communication would have gotten a long way in this situation had you actually opted to do so.

This is getting ridiculous.  The order was placed on Easter Sunday:

Quote
Order Number: 21304
Date Ordered: Sunday 20 April, 2014

The next email, requesting an item be added to your order, which we did, was on:

Quote
Date and Time:   Mon Apr 21 2014 11:24:52 EDT

We sent you a notification with your new total and indicated at that time the declined status of your payment, along with the steps you needed to take to remedy the situation, which you apparently elected not to do:

Quote
Mon, Apr 21, 2014 at 11:55 AM, GroovyGameGear.com wrote:


    GroovyGameGear.com
    ------------------------------------------------------
    Order Number: 21304

    Detailed Invoice: https://groovygamegear.c12.ixsecure.com/webstore/index.php?main_page=account_history_info&order_id=XXXXX

    Date Ordered: Sunday 20 April, 2014

    The comments for your order are: Order #21304 has been updated as requested. New total - $XX.XX.
    But your card was declined. If you would like us to re-attempt, please contact your credit card issuer to clear the issue and notify us once this has been done.

By this time, we were already in the thick of trying to get orders out the door for other customers.

You then sent an email on 4/21/2014 12:11 PM, asking where in your profile you can edit/view your credit card details.  For future reference, the rules for handling this sensitive information all but exclude anyone other than mega-corporations from making this type of information available online.  We are not Amazon.  You wanted to do things differently than the way we indicated the issue should be handled for expeditious processing.

The next email arrived at 4/22/2014 7:38 AM, and no one was available to answer it at that hour.

It was followed by the cancellation request at 4/22/2014 9:35 AM, with the assertion that this had taken 2-days to resolve, when in reality less than 24hours had passed since you were notified of the issue and opted not to follow our instructions to remedy it.  Had you done as requested, your order would have been shipped already. 

I do a lot of ordering on the web, and we are as good or better than 99% of the experiences I have had personally, where communication is concerned.  Most are far worse.  Sorry we couldn't find a way to make you happy.

« Last Edit: April 23, 2014, 12:02:52 pm by RandyT »

404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #42 on: April 23, 2014, 12:01:33 pm »

You have every right to post your experience, but I wouldn't fault others if they don't see it your way. We base our opinions on our own experiences. I personally don't have a favorite vendor (I've ordered from 'em all), so I can share my experiences as well, and they've generally been positive.


That's great to hear. I wasn't as lucky as to have the same customer experience.

I thought i made that abundantly clear just a few posts back.  :dunno

yotsuya

  • Trade Count: (+21)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 16019
  • 2014 UCA Winner, 2014, 2015, 2016 ZapCon Winner
    • forum.arcadecontrols.com/index.php/topic,137636.msg1420628.html
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #43 on: April 23, 2014, 12:05:11 pm »

You have every right to post your experience, but I wouldn't fault others if they don't see it your way. We base our opinions on our own experiences. I personally don't have a favorite vendor (I've ordered from 'em all), so I can share my experiences as well, and they've generally been positive.


That's great to hear. I wasn't as lucky as to have the same customer experience.

I thought i made that abundantly clear just a few posts back.  :dunno

You did. But this thread keeps going and going and going... :cheers:
***Build what you dig, bro. Build what you dig.***

404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #44 on: April 23, 2014, 12:12:19 pm »
This is getting ridiculous.  The order was placed on Easter Sunday:


We sent you a notification with your new total and indicated at that time the declined status of your payment, along with the steps you needed to take to remedy the situation, which you apparently elected not to do:

What's really ridiculous is that you continue to contradict yourself. My complaint was about communication. You didn't have a problem quickly adding and subsequently cancelling my order but apparently had no issues never responding to a simple question.


You then sent an email on 4/21/2014 12:11 PM, asking where in your profile you can edit/view your credit card details.  For future reference, the rules for handling this sensitive information all but exclude anyone other than mega-corporations from making this type of information available online.  We are not Amazon.  You wanted to do things differently than the way we indicated the issue should be handled for expeditious processing.

Nice of you to leave out that little part. Probably because you never emailed me back regarding this AT ALL. Very convenient to leave that out.  As i already mentioned, had you actually bothered to tell me about that, I'd have no problems filing my order again.  Yet you still contradict yourself, claiming that you were busy (i can understand that) and now this is the second consecutive time you claimed that my email brought up "red flags".

Time to make up your mind. Read my quote below from a few posts back on my stance on having to file the order again.



Why would anyone refile an order while one is already pending? I wanted to see and verify the CC number on hand first. When i checked the profile page there was nothing there that allowed me to view any of my CC details. Give me a break, If this was a legit security issue, the least he could have done was communicate and tell me to place the order again. I would have understood that.





I do a lot of ordering on the web, and we are as good or better than 99% of the experiences I have had personally, where communication is concerned.  Most are far worse.  Sorry we couldn't find a way to make you happy.

You know what the irony to all of this is? You have tried to defend your position more on the forums than you communicated to me about my order.  :laugh2:

pbj

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 5899
  • Obey.
    • The Chris Burke Band
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #45 on: April 23, 2014, 12:13:33 pm »
404 is teetering awful close to my "more trouble than he's worth" list.  Randy's thorough explanation darn near sealed that coffin shut....

 :lol


404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #46 on: April 23, 2014, 12:14:21 pm »
You did. But this thread keeps going and going and going... :cheers:

Really don't see what's wrong with that. Some want to post their opinions on the matter, That's fine. Some want to troll, that's fine too.  :cheers:

404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #47 on: April 23, 2014, 12:17:29 pm »
404 is teetering awful close to my "more trouble than he's worth" list.  Randy's thorough explanation darn near sealed that coffin shut....

 :lol

Why? This has been a shut case even before i posted it. I simply posted my experience. I think others like yourself made this out to be a bigger issue than it really is.  This is the internet, snide tit-for-tat conversations simply don't bother me.  :cheers:

RandyT

  • Trade Count: (+14)
  • Full Member
  • ***
  • Online Online
  • Posts: 5992
  • Friends don't let friends hack keyboards.
    • GroovyGameGear.com
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #48 on: April 23, 2014, 12:19:11 pm »

Done with thread.  I'm happy to let others decide.

404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #49 on: April 23, 2014, 12:28:52 pm »

Done with thread.  I'm happy to let others decide.

thanks for your response here. We had great communication. Can't say the same for our e-mail correspondence  :dunno

smalltownguy

  • Trade Count: (+1)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 906
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #50 on: April 23, 2014, 04:03:01 pm »
tl;dr - "I ---fouled up beyond all recognition--- up my order and didn't listen, then I threw a fit."

noise

noise

noise

To the OP: I'd like a refund on the 10 minutes I just spent reading this nonsense. What a waste of my time.
Man, will my cab EVER be finished?

404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #51 on: April 23, 2014, 04:15:44 pm »
tl;dr - "I ---fouled up beyond all recognition--- up my order and didn't listen, then I threw a fit."

Who's to say i fouled up anything? GGG obviously had no intention of helping troubleshoot the order. Had you actually took the time during that supposed "10 minutes" to read into that, You would have understood that by now.  :dunno

Le Chuck

  • I want a new quote!
  • Wiki Contributor
  • Trade Count: (+6)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 5297
  • I may have forgotten to whom I am talking.
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #52 on: April 23, 2014, 07:48:23 pm »
Have you ever heard the expression, "If it walks like a duck and quacks like a duck then it's a duck."?

I fully acknowledge you disagree at everyone posting in this thread. We all agree you're a duck. 

404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #53 on: April 23, 2014, 08:01:00 pm »
Have you ever heard the expression, "If it walks like a duck and quacks like a duck then it's a duck."?

I fully acknowledge you disagree at everyone posting in this thread. We all agree you're a duck.

I guess I should take that as a compliment coming from Mr. 'Dirty Pool' himself.   :angel:

I had a feeling the rampant fanboyism rage was going to bleed out of a few over something so silly. Never thought it was going to reach pathetic KLOV levels. The distance is thinner than i imagined.   :dunno

« Last Edit: April 23, 2014, 08:25:15 pm by 404 »

markc74

  • Trade Count: (0)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 521
  • Definitely my last Cab. Yeah I said that last time
    • forum.arcadecontrols.com/index.php/topic,137295.0.html
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #54 on: April 23, 2014, 08:06:34 pm »
Gonna step in here - probably against my better judgement but have some experience in these areas so might help alleviate.

I work in a fairly large surgical training organisation that takes card payments. We don't deal with the detail of the payments as we we're not big enough to make it worthwhile (<2m).  We have very little access to why payments fail other than that they do. And that its usually the cardholders fault. Not a big deal but that's the way it is.

This is a fairly small community where peeps aren't making a lot of money and its not always gonna turnaround as fast as you like so a bit of patience goes a long way. Being as ggg have been running for a while with good feedback from the community I don't think Randy is out to rip you off.

Either way - hope you resolve this and remember that it's not us against the suppliers - it's us against the aliens/bad guys/robotrons.

Peace out. I'm gonna finish my beer.

404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #55 on: April 23, 2014, 08:23:38 pm »
Gonna step in here - probably against my better judgement but have some experience in these areas so might help alleviate.

I work in a fairly large surgical training organisation that takes card payments. We don't deal with the detail of the payments as we we're not big enough to make it worthwhile (<2m).  We have very little access to why payments fail other than that they do. And that its usually the cardholders fault. Not a big deal but that's the way it is.

This is a fairly small community where peeps aren't making a lot of money and its not always gonna turnaround as fast as you like so a bit of patience goes a long way. Being as ggg have been running for a while with good feedback from the community I don't think Randy is out to rip you off.

Either way - hope you resolve this and remember that it's not us against the suppliers - it's us against the aliens/bad guys/robotrons.

Peace out. I'm gonna finish my beer.

I never said Randy was out to rip me off. As a matter of fact, I have made it abundantly clear more than once that not only was there no harm no foul but that I don't take this as seriously as some of the rabid GGG fanboys here. I did make it clear in this thread that I would have been more than happy to enter the order again, verifying the card number more closely the second time around if he only would have communicated with me. I posted how my attempted transaction went, It just seems that people are more mad about this thread than Randy is.  :lol

On the other hand, Randy likes to spew off about timestamps but fails to mention 2 emails nearly 2 days apart wasn't enough to get him to just respond to a simple question to get the ball rolling again. I got the impression he wasn't interested in my business. I wrote about it. His last two responses have proven that to me. Simple as that. :dunno

btw: your blip project is awesome.  ;D

Le Chuck

  • I want a new quote!
  • Wiki Contributor
  • Trade Count: (+6)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 5297
  • I may have forgotten to whom I am talking.
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #56 on: April 23, 2014, 08:26:46 pm »
Do you understand that what people are miffed about is your thread title and the thumbs down right?  If so is it that you don't care and won't adjust you post even tho pretty much everyone has said that is what upset them about your post?

ed12

  • Trade Count: (-1)
  • Full Member
  • ***
  • Online Online
  • Posts: 3886
  • it is what it is..."Nobody Said It Was Easy"....
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #57 on: April 23, 2014, 08:54:23 pm »
this thread should be colsed and locked
it falls under u can please most of the ppl most of the time
but u cannot please them all..

ed
Shipping something from the U.S. to Canada for repair/exchange?  Please use USPS to avoid (additional?/excessive?) shipping charges.  PM me if you have any questions.

404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #58 on: April 23, 2014, 09:03:01 pm »
Do you understand that what people are miffed about is your thread title and the thumbs down right?  If so is it that you don't care and won't adjust you post even tho pretty much everyone has said that is what upset them about your post?

I'll play the role of Guybrush for a minute, What should i write as the subject instead? What icon should I have used? Should i have just used a headline such as "GroovyGameGear is really sheety at reading emails" ?

ed12

  • Trade Count: (-1)
  • Full Member
  • ***
  • Online Online
  • Posts: 3886
  • it is what it is..."Nobody Said It Was Easy"....
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #59 on: April 23, 2014, 09:12:48 pm »
why dont u just look at it  this way
a lesson earned..if u are not pleased with ggg i think we all get it...
so should u by now....
do yourself the fav and walk away

ed
Shipping something from the U.S. to Canada for repair/exchange?  Please use USPS to avoid (additional?/excessive?) shipping charges.  PM me if you have any questions.

shponglefan

  • Trade Count: (0)
  • Full Member
  • ***
  • Online Online
  • Posts: 1315
  • Correct horse battery staple
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #60 on: April 23, 2014, 09:29:19 pm »
Reading the OP, the initial impression is that maybe several days went by between emails.  But given Randy's timeline, it appears less than 24 hours.  IMHO, giving at least 24 hours for a response especially when dealing with niche vendors is reasonable.

Sounds more like a case of unrealistic expectations versus actual poor customer service.

404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #61 on: April 23, 2014, 10:04:55 pm »
why dont u just look at it  this way
a lesson earned..if u are not pleased with ggg i think we all get it...
so should u by now....
do yourself the fav and walk away

ed

Walk away from what exactly? I posted what i wanted to a long time ago. It's others that continually bump the topic up. I've already made it perfectly clear that it's no skin off my back. If others want continually push the topic back up to the top to have a discussion or have some ill fated attempt at trolling me then that's all fine and dandy with me as well.  I'm a big boy, i can take some criticism.  :)

Reading the OP, the initial impression is that maybe several days went by between emails.  But given Randy's timeline, it appears less than 24 hours.  IMHO, giving at least 24 hours for a response especially when dealing with niche vendors is reasonable.

Sounds more like a case of unrealistic expectations versus actual poor customer service.

I already addressed this twice, once just a few posts up. Read my quote below:

On the other hand, Randy likes to spew off about timestamps but fails to mention 2 emails nearly 2 days apart wasn't enough to get him to just respond to a simple question to get the ball rolling again. I got the impression he wasn't interested in my business. I wrote about it. His last two responses have proven that to me. Simple as that. :dunno

ed12

  • Trade Count: (-1)
  • Full Member
  • ***
  • Online Online
  • Posts: 3886
  • it is what it is..."Nobody Said It Was Easy"....
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #62 on: April 23, 2014, 10:08:17 pm »
then it become simple
request the thread be colsed and locked
hence no more posting..hey to take the miky..thats what i do..
u made your point
be the big boy colse it

ed
Shipping something from the U.S. to Canada for repair/exchange?  Please use USPS to avoid (additional?/excessive?) shipping charges.  PM me if you have any questions.

404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #63 on: April 23, 2014, 10:17:21 pm »
then it become simple
request the thread be colsed and locked
hence no more posting..hey to take the miky..thats what i do..
u made your point
be the big boy colse it

ed

Why? I posted what i wanted to and I have no problem responding to questions, comments and even angry GGG fans here. Closing it just stifles free expression. I don't have any regrets over what I posted and I never will. Part of being a big boy is owning up to what you say or in this case, what you post.  8)

pbj

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 5899
  • Obey.
    • The Chris Burke Band
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #64 on: April 23, 2014, 10:59:10 pm »
I think it's really weird you keep saying we're as bad as the KLOV guys.  I've probably spent 20 minutes on that board over the last 10 years over there and have no real opinion... but it does make one wonder what the hell you did over there to get run off....

 :cheers:

404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #65 on: April 23, 2014, 11:12:23 pm »
I think it's really weird you keep saying we're as bad as the KLOV guys.  I've probably spent 20 minutes on that board over the last 10 years over there and have no real opinion... but it does make one wonder what the hell you did over there to get run off....

 :cheers:

Never been run off from KLOV. Hardly post enough for anyone to even notice me there. Just an observation really. I also didn't say everyone on byoac are like klovers but this discussion does bring up some correlation.  :cheers:

ed12

  • Trade Count: (-1)
  • Full Member
  • ***
  • Online Online
  • Posts: 3886
  • it is what it is..."Nobody Said It Was Easy"....
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #66 on: April 23, 2014, 11:20:26 pm »
no 404 u are a wack job..
no 1 went at u about it really...
stop eating candy dishs and think

but thk's to your last thought
>Why? I posted what i wanted to and I have no problem responding to questions, comments and even angry GGG fans here. Closing it just stifles free expression. I don't have any regrets over what I posted and I never will. Part of being a big boy is owning up to what you say or in this case, what you post.  <

i am sure we need a houmor forum..as u are tff..

for the record i am neither a kolv fan nor a ggg fan
i just find u tff for carrying on this way

ed :laugh2: :laugh2: :laugh2: :laugh2:
Shipping something from the U.S. to Canada for repair/exchange?  Please use USPS to avoid (additional?/excessive?) shipping charges.  PM me if you have any questions.

404

  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1019
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #67 on: April 23, 2014, 11:29:00 pm »
no 404 u are a wack job..
no 1 went at u about it really...
stop eating candy dishs and think

but thk's to your last thought
>Why? I posted what i wanted to and I have no problem responding to questions, comments and even angry GGG fans here. Closing it just stifles free expression. I don't have any regrets over what I posted and I never will. Part of being a big boy is owning up to what you say or in this case, what you post.  <

i am sure we need a houmor forum..as u are tff..

for the record i am neither a kolv fan nor a ggg fan
i just find u tff for carrying on this way

ed :laugh2: :laugh2: :laugh2: :laugh2:

um thanks.... i guess... I mean, maybe i would write something a bit more cohesive if i could actually understand half of your posts in this thread. Still have no idea what 'colse' is.... :dunno

ed12

  • Trade Count: (-1)
  • Full Member
  • ***
  • Online Online
  • Posts: 3886
  • it is what it is..."Nobody Said It Was Easy"....
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #68 on: April 24, 2014, 12:00:25 am »
u still make me grin...
>close< cant fiq that out with your mighty mind ?
no wonder why your pre-paid-pay-card-was-refused
- inserted so u can read right
 :laugh2: :laugh2: :laugh2: :laugh2: and  :soapbox: :soapbox:
still tff

ed
Shipping something from the U.S. to Canada for repair/exchange?  Please use USPS to avoid (additional?/excessive?) shipping charges.  PM me if you have any questions.

Hoopz

  • Don't brand me a troublemaker!
  • Trade Count: (+8)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 5087
  • Intellivision Rocks!
Re: GroovyGameGear: How Are These Guys Still In Business?
« Reply #69 on: April 24, 2014, 09:39:27 am »
FROZEN - Let It Go Sing-along | Official Disney HD
Ajax should have been named Warlord, not Swan.

First off, Hoopz is right.

DeLuSioNal29

  • Global Moderator
  • Trade Count: (+6)
  • Full Member
  • *****
  • Offline Offline
  • Posts: 4452
  • Build the impossible -"There is no Spoon"
    • DeLuSioNaL's YouTube Videos
Re: GroovyGameGear: And my experience with them
« Reply #70 on: April 26, 2014, 12:11:47 am »
[Thread topic updated by moderator to make it more politically correct]
Stop by my Youtube channel and leave a comment:

  
 

Sitemap 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31