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divemaster127:
Hey guys I just found out about this post today. I think I have corrected the issue, my business is good in shipping 1,000 orders a month with a 15,000 positive feedback on eBay. I do make a error once in a while & I take this post as I need to do a better job. I double count all orders but now I will triple count. I want to say I'm sorry to all in this post but one. And I will be pming everyone in this post but one. I'm sorry if I have made mistakes on anyone's order. I want everyone happy & I promise too do better on orders. I have had health issues the last 4 months the meds cause major fatigue I have not been shipping as fast as I wish. But I'm determined to get thru that & do a better job. Please pm if you have any questions
Thanks
Dm
Ginsu Victim:
Thanks for chiming in and seeking to improve customer relations. :applaud:
eds1275:
--- Quote from: divemaster127 on February 13, 2014, 08:52:48 am ---Hey guys I just found out about this post today.
--- End quote ---
Thanks for stepping in. I wish you no ill will, just frustrated with this order. Not because of the missing parts - I get that, we all have our moments. The lack of communication and long time for a refund from a fairly straightforward order has me worried. Regardless of your ebay ratings and high number of orders, this was my first order with you and we are strangers. It's not a huge sum of money but as you know first impressions are important.
divemaster127:
Again I'm sorry for any issues. I quite enjoyed talking to you before, during & after the sale. I felt like we were talking as friends. I get several 100 emails a week & answer them in order as so as possible. I thought I answered all your emails but if I missed one sorry. We should be square or will be after I get home from work tonight. When you get your items feel free to email if you need any help. And again I enjoyed talking to you & hope to do so in the future
Dm
mgb:
Divemaster,
I personally appreciate your response to this thread and I'll give you another chance in the future.
I understand that doing business on the side of a regular job can be tough and I think your response here is a good one.
I'm sorry to hear about your health problems. I hope things are going better.
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