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mgb:
Hopefully it all goes well. It just seems to be hit or miss with this guy.
I have ordered from Ultimarc, GGG, Paradise Arcade, Lizard Lick, Twisted Quarter,Bob Roberts, Focus Attack and others without a hitch.
Somehow, when I've ordered from Ultimarc, I received my parts in like a couple days in Ct.
That's quicker than anyone else.
mattgold:
I got my aforementioned order in the expected time frame. Everything was complete, but the trackball was missing.
A couple e-mails back and forth and I had a new trackball (along with some other items I added through the course of e-mail) shipped out and delivered a day ago.
Everything seems on par with a business that is not someone's main source of income (I assume). I think we're all a bit spoiled by the huge improvements by Amazon and other online retailers who only do this one thing. I think a lot of the vendors on a forum like this (or any 'enthusiast' forum) do it as additional income - which probably doesn't have the best profit margins to begin with. I'm sure no one's getting rich off this hobby; side art, controller mods, even cabinet builders I know only do it nights n weekends and to supplant their 9-5.
I don't think this gives anyone a pass to not 'make right' mistakes - but I think it does give them the right to make those mistakes.
...or maybe I'm wrong. :P
mgb:
I agree to a point about it being a side business and all.
I run a side business and there are times I have to put off some work because I'm busy with my normal job
or family but in my experience, he was rude and put the blame on me for his screwup.
That's bad service.
mattgold:
--- Quote from: mgb on January 31, 2014, 11:56:23 am ---I agree to a point about it being a side business and all.
I run a side business and there are times I have to put off some work because I'm busy with my normal job
or family but in my experience, he was rude and put the blame on me for his screwup.
That's bad service.
--- End quote ---
I guess I wasn't speaking on your situation specifically - but I take your point and stand by my previous statement - I don't think this (being a side business) gives anyone a pass to not 'make right' mistakes.
-M
eds1275:
I'm still sitting in silence. You have to admit, he definitely is in the habit of sending out incomplete orders. Side job or not, expecting what you paid for to arrive (complete) is not being "spoiled" by amazon or the like. I work hard for my money, and my time is valuable to me. Spending time dealing with issues is a chore I would rather not do.
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