| Main > Main Forum |
| Where to find Clear translucent IL/NovaGem buttons? |
| << < (4/5) > >> |
| Nephasth:
--- Quote from: kiwasabi on December 21, 2013, 02:12:28 pm ---This is what I'm talking about folks, his attitude is the problem. --- End quote --- I can't disagree with this statement. |
| opt2not:
--- Quote from: kiwasabi on December 21, 2013, 02:12:28 pm ---Randy's customer service is weak. He will either respond same day or never. Actually I met someone the other day who had said he'd heard bad things about GGG's customer service as well too, so it's not just me. That's some nice guilt tripping all of arcadecontrols.com though, Randy. And also very mature of you to put commercial in quotes. This is what I'm talking about folks, his attitude is the problem. And his buttons were mounted absolutely correctly. They were just extremely terribly designed and built. Unless of course his buttons don't use the industry standard 1 1/8" holes. --- End quote --- That's so weird. I must be in the same-day service group... |
| WindDrake:
Weird. Never had any problems with GGG myself, and I've got a ton of his gear. |
| RandyT:
--- Quote from: kiwasabi on December 21, 2013, 02:12:28 pm ---And his buttons were mounted absolutely correctly. They were just extremely terribly designed and built. Unless of course his buttons don't use the industry standard 1 1/8" holes. --- End quote --- The buttons shipped to Adam are exactly the same as the Electric ICE 2 buttons used daily by many members here, with several thousand having been shipped over the last couple of years. I'm not sure what to say, other than what I wrote above. If the buttons were part of a public installation, as it was indicated they were at some point, anything could have occurred which may have been responsible. Adam's email from last October indicated quite simply that he had ordered new buttons because one of the four was "sticking". There was no request for any assistance in figuring out what the issue could be, as he had obviously decided that he wanted a different style button for his project (i.e. non-illuminated convex buttons). There was little for me to do at that point, other than re-check all of my stock to make sure there were no issues like the one indicated, which I did and could find nothing but perfectly functional buttons. When we are approached by a customer looking for custom parts and quantity pricing, as a matter of good business practices we do a little background research to see if the extra time spent away from our normal daily activities is justified. After seeing this website, and against my better judgment, I decided to try to help Adam with his project, as anyone can have a bad day on the internet. I have spent many hours doing research and corresponding, at no cost, including offering assistance with items which are not our own and providing special consideration in putting his orders out ahead of others so he could meet his deadlines. My apologies to Adam if he felt that he was not getting the attention he deserved, but there is a limit to what we can do when it takes away from servicing other customers. I wish him well with his project. |
| kiwasabi:
Hey, Randy learned some respect. I like how he still resorts to ad hominem against me to divert attention away from his poor customer service (and shoddy product). Honestly it probably wouldn't have hurt for you to even acknowledge what I had said about your malfunctioning buttons. You went and checked every single button in your stock but couldn't be bothered to even acknowledge my issue with your product? That's some pretty indirect conflict resolution I'd say. |
| Navigation |
| Message Index |
| Next page |
| Previous page |