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Where to find Clear translucent IL/NovaGem buttons?
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Slippyblade:
Wow, kiwasabi.  I have to say that is the first negative thing I've heard about GGG or Randy.  Ever.  Sorry you had a bad experience, but from what I've read and my personal experience with GGG, I'd have to assume you are in the fringe minority with your situation.
RandyT:
Wow...Adam is an individual I have been bending over backwards for in order to help him with getting the right parts for his "commercial" arcade cabinet venture, including making a custom version of the TT2 spinner for him, and providing no-cost guidance as to how to go about getting the controls he needed , so he wouldn't have any problems with installation or on location.  In my sent folder, I have 38 responses to his queries.  To see a post like this one in a public forum, over an issue that very likely has everything to do with the installation of the product, given that they are meticulously tested before shipping, and that there have been no other complaints from others who are using the very same buttons, is very distressing.  Unfortunately, the old adage about no good deed going unpunished really does seem to hold true with some.

In any case, pushbuttons, no matter what the type or manufacturer, need room in the mounting holes to expand when temperatures inside the housing increase.  This is especially important in upright cabinets where temperatures can change.  Tight holes, or very tight nuts, can constrict the body of the button, and cause binding when this temperature increase occurs.  In the less likely case that the legs of the plunger somehow became splayed enough to create resistance on the inner wall of the body, this can be permanently rectified (again, with any button) by simply giving the legs a good squeeze at the top near the plunger.

It's things like this that make me wonder why I chose this line of work...but I'll get over it :)
opt2not:
Don't fret it Randy, some people have a hard time blaming themselves before blaming others for their problems.
Sounds like you did all you could to help the guy, but this negativity towards you seems over-dramatized.  Are people going to stop buying from you because of one noobie that can't install a push button?  Not likely. :lol

For anyone else reading, Randy (GGG), Andy (Ultimarc), Gary (divemaster127), and Bryan & Susan (Paradise) have all been great at providing products and service to this community. I have ordered from all of them multiple times, and I haven't had any problems with their service. Also I should mention I'm in Canada, so their international support has been excellent!  :cheers:  :applaud:
kiwasabi:
Randy's customer service is weak. He will either respond same day or never. Actually I met someone the other day who had said he'd heard bad things about GGG's customer service as well too, so it's not just me. That's some nice guilt tripping all of arcadecontrols.com though, Randy. And also very mature of you to put commercial in quotes. This is what I'm talking about folks, his attitude is the problem.

And his buttons were mounted absolutely correctly. They were just extremely terribly designed and built. Unless of course his buttons don't use the industry standard 1 1/8" holes.
tron84:

--- Quote from: kiwasabi on December 21, 2013, 02:12:28 pm ---Randy's customer service is weak. He will either respond same day or never. Actually I met someone the other day who had said he'd heard bad things about GGG's customer service as well too, so it's not just me. That's some nice guilt tripping all of arcadecontrols.com though, Randy. And also very mature of you to put commercial in quotes. This is what I'm talking about folks, his attitude is the problem.

And his buttons were mounted absolutely correctly. They were just extremely terribly designed and built. Unless of course his buttons don't use the industry standard 1 1/8" holes.

--- End quote ---

Bwahahahaha :lol  That has to be one of the funniest things I have seen here.
Randy from GGG has some of, if not the best customer service there is hands down. He also has GREAT products too.
Of the vast array of products I have ordered from him over the years.  All of them have exceeded my expectations. I also have never ever had one single problem out of his stuff.  From buttons, Key Wiz & GP Wiz interfaces, spinner knobs, joys, Tron handles etc…..
When he CNC cut a panel for me, his response’s to emails were fast & courteous.  He just is a Great guy all around.  Then his packing of his products is A++++++.  You can see he takes his time & cares about the shipment to arrive safely. The best packing I have even seen from a company. So don’t worry Randy, I don’t think you did.   The people who know you & order from you, know better than to believe nonsense , Doo Doo & CACA.  :cheers:
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