ATI HD4350 (MSI branded) not recognized by CRT emudrivers...

[Monkee]

Hi, I bought an ATI (MSI) HD 4350 brand new to be sure that it will work perfectly with GroovyMame.

I tried to install the crt_emudriver_9.3_1.2a_xp32 (with vmmaker_1.3c_arcade_osd_1.3b.rar) under XP SP2 and XP SP3, both fresh installed and I got this message error:

Setup did not find a driver compatible with your current hardware or operating system. Setup will now exit

 

Does someone have an explanation or may help me? 

Thanks a lot.

P.S.: I'm connected through the VGA port on the top and not the DVI through converter to VGA on the bottom like it's advised but I guess it's not changing anything at this point of the installation process, am I wrong?

[Sledge]

HD4350's seem to have lots of issues...
Search for similar issues, and give the same info they have given in their threads..

[Monkee]

I thought it was the one used by Calamity and recommended for people like me who do not want to worry? 

Where did you found the other threads with issues on it, I'm sorry but I didn't manage to find them...

[Calamity]

The HD 4350's work great, with maybe one or two exceptions that are not real 4350's inside. It's just they made so many different models after the date of Catalyst 9.3 that their PCI IDs are not all contained in the .inf files.

Have a look at these threads:

http://forum.arcadecontrols.com/index.php/topic,120690.0.html
http://forum.arcadecontrols.com/index.php/topic,122039.0.html

[Calamity]

Also, check this, specifically on MSI models: http://forum.arcadecontrols.com/index.php/topic,113885.msg1223378.html#msg1223378

[Monkee]

Oh... Thank you Calamity !
I have no idea how to create the files necessary to have my card working though... Can you maybe help me ? 

Mine is a R4350-MD512D3H/LP model and it's apparently a real HD4350 if I trust the specifications page of MSI.

My Hardware ID is:

PCI\VEN_1002&DEV_9553&SUBSYS_81131462&REV_00\4&8F789FD&0&0008

[Calamity]

First please try the files modified by weron on one of the links I posted, the device number 9553 matches yours.

[Monkee]

Sorry! I tried and i got the error message:

The display driver is not compatible with the display adapter(s) installed in your system

I just verified and the onboard video of my motherboard is disabled.

Do you have any idea of what is wrong ?

[Calamity]

Try now...

[Monkee]

No...  Sorry.

[Calamity]

Are you sure you put all the files in their right places? Error message?

[Monkee]

I extracted them directly inside crt_emudriver_9.3_1.2a_xp32/Driver.

Same message:

The display driver is not compatible with the display adapter(s) installed in your system

[Calamity]

I extracted them directly inside crt_emudriver_9.3_1.2a_xp32/Driver.

I was afraid of that...

Put each file where it belongs, make sure to replace the existing files. The .inf file must go into the XP_INF folder.

[Monkee]

Hmm, I'm so stupid. 
I'll be back home in few days, i'll try that and I will for sure give you a feedback. Thanks a lot for your help. 

[rCadeGaming]

For anyone else reading, I've been picking up ASUS HD4350's and haven't had any problems.

[Sledge]

Hmm, I'm so stupid. 

Seems like someone didn't read the other threads properly

Been there done that too

[Monkee]

It works perfectly ! Thanks a lot Calamity. 

So if it can help someone else, the MSI (HD4350) R4350-MD512D3H/LP model works perfectly with the files Calamity gave me in this thread. 

[Heavyarms]

Hi everyone,

I up this thread because i had the same problem, who is fixed now, but another trouble make me crazy again ! 

This is the card i use fot this PC : http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=1439976

After the installation of the custom Calamity Drivers (with the files in this thread), i have good 15kHz modelines (check in arcadeOSD) but i haven't Direct3D fonctionnaly.
I have done a DXDiag and on it, i can't activate Direct3D, i have just Direct Draw.

Because of that, i can't launch some emulators like Nestopia or others stuffs.

Have you an idea ?

Thanks a lot ! 

[Sledge]

is it a fresh install of windows? (which version?)
Have you tried re-installing DirectX ?

[Heavyarms]

Yes it's a fresh install with Windows XP Reborn (32bits), a version what i use always for mamecabs configuration which i had any problem.

I have ever try to re instal DirectX, same result.

[Calamity]

Yes it's a fresh install with Windows XP Reborn (32bits), a version what i use always for mamecabs configuration which i had any problem.

The problem with these custom "distributions" is they usually ship drivers that are newer versions than CRT Emudriver. Windows keeps a backup of its "default" drivers (the ones in the .iso) and silently replaces our CRT Emudriver with them, at least partially, just because it owns newer versions which it assumes are better. I've seen this issue before, but instead of D3D, the problem was with DDraw acceleration. Your only chance is, first uninstall CRT Emudriver, then manually remove the default ATI drivers from device manager (properties, etc.). You should leave the system in a state where after boot the card shouldn't be recognized, maybe show a yellow exclamation sign in device manager. Then you should be able to install CRT Emudriver fine. You may need several attempts.

[Monkee]

Hi, I'm back because I have a new problem with this card.. 

So far everything was working perfectly in 15khz and even on a LCD.
But today I tried to plug my computer to the LCD once more to do some tweaking (I have no access to my CRT for a week) but I didnt touch anything except removing a video inside hyperspin. After the reboot, I have the bios but nothing else after...

I removed my graphic card and I have my windows back. Put back the graphic card and it works again! But after the second reboot, bios then nothing...

I'm also using this custom distribution (XP Reborn 32bits) that Heavyarms was mentionning, in case it could be from that...

I have a TinyXP somewhere home to maybe try a different install but I'm quite pessimistic...

One last precision (sorry for the mess of infos in this message!), I have the Shut-down splashscreen of this windows distribution that sometimes comeback on the screen after the computer is off and unplugged! But if I remove the video cable and put it back, it goes away...

Any idea? 

Thanks
Monkee

[Calamity]

But today I tried to plug my computer to the LCD once more to do some tweaking (I have no access to my CRT for a week) and I re-chose the right 15khz resolution with ArcadeOSD (in case this could have had an impact). After the reboot, I have the bios but nothing else after...

Mmmm, let's see... do you really mean you're applying a 15 kHz resolution to your LCD and expecting to see something on the screen?

I removed my graphic card and I have my windows back. Put back the graphic card and it works again! But after the second reboot, bios then nothing...

So what do you do after putting the card back in the PC? Install CRT Emudriver? Change to any specific resolution?

I'm also using this custom distribution (XP Reborn 32bits) that Heavyarms was mentionning, in case it could be from that...

I have a TinyXP somewhere home to maybe try a different install but I'm quite pessimistic...

(notice I was trying to be sarcastic when I used the word "distribution")

My advice is to use a legit XP copy (or at least use nLite to create your own "slim" installation by yourself, having control on what you start with and remove or add).

One last precision (sorry for the mess of infos in this message!), I have the Shut-down splashscreen of this windows distribution that sometimes comeback on the screen after the computer is off and unplugged!

God! This one's definitely for the poltergeist subforum!

[Monkee]

Mmmm, let's see... do you really mean you're applying a 15 kHz resolution to your LCD and expecting to see something on the screen?
No in fact I had applied the 15khz resolution for my CRT but I can't use it for a week so I tried to launch my computer on the LCD screen (that worked before) and everything was alright. Then I disabled the intro-video of Hyperspin (so no big link with the problem I think) and restarted the computer (now I remember well that I didn't touch ArcadeOSD the first time). At the restart, no video on the screen right after the bios logo...

So what do you do after putting the card back in the PC? Install CRT Emudriver? Change to any specific resolution?
After putting back the card in the PC, I did not do anything. I even uninstalled the CRT emudriver with Driver Cleaner Pro but the result is the same. What troubles me is that by switching back and forth between the integrated card and my ATI, I sometimes get the desk with the ATI but it's really rare and I have no explanation for it!

My advice is to use a legit XP copy (or at least use nLite to create your own "slim" installation by yourself, having control on what you start with and remove or add).
I only have Win7 in legit, I will check if I can get a second hand version of XP on ebay. Can I check for a 64bits edition or is there any incompatibility issues with this one?

God! This one's definitely for the poltergeist subforum!
I know!

[Calamity]

Sorry Monkee, I still find it difficult to figure out what your exact issue is. If you mean no video at all after bios post, then either your computer is broken or your Windows is faulty. You should be seeing the Windows logo at least. Problems, if any, should come later, at the welcome screen.

[Monkee]

Hmm that's what I was expecting, I hope the video card is not broken, I bought it (second-hand) a month ago...

I will try to get a legit Windows x64 and reinstall everything to see if it solves the problem.

Thank you Calamity.

[Calamity]

From your answer I reckon you DON'T see the Windows logo?

[Monkee]

No. No windows logo. But i see the bios logo so it should not be the video card who is dead?

[Calamity]

No. No windows logo. But i see the bios logo so it should not be the video card who is dead?

I have experience with broken AGP/PCIe ports, and the behaviour can be random, sometimes it won't even prompt the bios post. Check that the card is not loose, and that anything else is not failing (the HD SATA/IDE cable, etc.). Is it simply that you get no video but you know the computer is booting fine into Windows, or does it get locked? Have you tested both outputs of the video card? Basically, you should be seeing the Windows logo, ALWAYS, through both outputs. CRT Emudriver (or any video driver) just has effect after it's loaded, which happens +- at the point of the welcome screen. So any issue *before* that has nothing to do with it, and is likely to be a hardware issue or a problem with the Windows installation itself (in the later case you'd expect it to be consistent, not random, I'm afraid). So my suggestion for a legit Window copy won't help here either, I was just trying to save you from driver installation issues you often find with those tuned "distributions".

[Monkee]

It seems to get locked, because when I press the power button the computer switch off directly (and that's not happening when windows is ON).
I tried to remove the hard drive and then when I switch on the computer, on the bios I have a message saying that the bootable drive is not recognized so i guess it's not because of it.

I tried both outputs of the video card and it worked once by using the DVI but the next time I got nothing.

The card is not really loose and the fan is turning...

[Calamity]

Why don't you try the Groovy Arcade live-cd? It will let you know if it's the card at least.

[Monkee]

Hmm... I lost the cable for my external CD-player so I have to wait until I receive a new one... I know I'm cumulating the problems...

And the worst is that I have two Sony PVM who are waiting to be plugged (and the BNC cable for that is on his way too)!

PS: Why trying the Groovy Arcade live-cd instead of reinstalling Windows?

[Calamity]

PS: Why trying the Groovy Arcade live-cd instead of reinstalling Windows?

It will let you know if it's the card at least.

[Monkee]

Sorry, my question was more what difference will it make to use a Linux-installation CD over a Windows-installation CD for the graphic card?

Edit: I just plugged the computer on another LCD and this time no image at all but it's seems not locked, the computer takes some time to switch off... Replugged it on the LCD of yesterday, bios and then locked! What the heck?

[Monkee]

Edited. Sorry for the double post.

[Calamity]

Sorry, my question was more what difference will it make to use a Linux-installation CD over a Windows-installation CD for the graphic card?

Different software! If your card didn't work either you'll definitely have to look at the hardware.

I was suggesting that because it is a live CD (no need to install), it's a 5-minutes test (in case you had a CD drive  ), and you don't need to alter your OS installation.

[Calamity]

Edit: I just plugged the computer on another LCD and this time no image at all but it's seems not locked, the computer takes some time to switch off... Replugged it on the LCD of yesterday, bios and then locked! What the heck?

Immediate question: What do the different LCD's OSDs say about the input frequencies, etc?

BTW the switch off time wouldn't be the evidence I'd look for, can you hear the welcome sound of Windows at all? (or do you have it disabled??)

[Monkee]

Immediate question: What do the different LCD's OSDs say about the input frequencies, etc?

BTW the switch off time wouldn't be the evidence I'd look for, can you hear the welcome sound of Windows at all? (or do you have it disabled??)

The LCD's just says HDMI 3 and nothing else...  When I unplug the cable, it says something like "No signal".

I do not hear the Windows sound but I disabled it.
Anyway, I don't want to waste your time, I will try Linux and a new Windows install soon and see if it comes from the card (I'm afraid it will be the case)...

[Calamity]

HDMI 3?? Why does it think your using HDMI?

[Monkee]

Because I'm going from DVI to HDMI since it worked before...

[Monkee]

I received the cable for my cd-player and intalled a legit Win 7 without the card inside to see if this helps (and because I have no blank cd for groovyarcade for the moment) then putted the card back and I still had nothing after the bios.

So I bought another card (Sapphire HD 4670) and a legit Win Xp x86 (because it seems that some emulators don't like the x64).
Now I'm waiting for them to come.

See you later for the final act!

P.S.: How do I know if my card needs a DVI to VGA plug? My previous 4xxx one was working in 15Khz directly on the VGA so I'm wondering about it.

[Calamity]

So I bought another card (Sapphire HD 4670) and a legit Win Xp x86 (because it seems that some emulators don't like the x64).
Now I'm waiting for them to come.

Ok, we'll see how it works.

P.S.: How do I know if my card needs a DVI to VGA plug? My previous 4xxx one was working in 15Khz directly on the VGA so I'm wondering about it.

Both outputs work, but only one of them will stay on after reboot when you plug an arcade monitor to it. BTW, which output have you been using with your 4350?

[Monkee]

Thanks Calamity.
I'm not sure to follow you though. Do you mean that I can use only one of the outputs after I installed the CRT emudrivers and reboot? So then I don't have to worry? I can try directly with the VGA and if it's not the good one, nothing will happen so then I'll have to use the DVI and an adapter, no?

With my 4350 I was using the VGA directly. And in fact I forgot but recently I swapped a 4670 inside my mamebox so the one with the problem is a 4670 (Sapphire branded like the new one I ordered but a different model) and I used this one with VGA and at the end with HDMI too (on LCD only of course).

[Calamity]

Thanks Calamity.
I'm not sure to follow you though. Do you mean that I can use only one of the outputs after I installed the CRT emudrivers and reboot? So then I don't have to worry? I can try directly with the VGA and if it's not the good one, nothing will happen so then I'll have to use the DVI and an adapter, no?

Yeah, that's how we do it.

With my 4350 I was using the VGA directly. And in fact I forgot but recently I swapped a 4670 inside my mamebox so the one with the problem is a 4670 (Sapphire branded like the new one I ordered but a different model) and I used this one with VGA and at the end with HDMI too (on LCD only of course).

So didn't you try to just connect this card through DVI with an DVI->VGA converter?

Be aware that connecting an HDMI is going to alter the order the devices are detected on boot and probably will leave the arcade monitor with no video at all.

[Monkee]

So didn't you try to just connect this card through DVI with an DVI->VGA converter?

Be aware that connecting an HDMI is going to alter the order the devices are detected on boot and probably will leave the arcade monitor with no video at all.

No I did not try the DVi->VGA converter because I don't have my CRT for some days so the only options was to connect a DVI->HDMI to the TV or directly the HDMI.

Good to know for the HDMI, really good to know, I will take care of that for the next one.

[Monkee]

Hum... How to say it... I tried my card with a legit XP (Pro x86 SP3) AND by using the VGA into the LCD this time (several times) and it just works all the time!
I don't see the bios screen though with the VGA... And if I switched back to the DVI port, same thing: I get the bios screen and then it's kind of bricked...

Weird... but anyway it works now! Thanks a lot for your help Calamity (once more)!

[Calamity]

Ok, that's good! It remais a mystery however why it locks when connecting the LCD through the DVI port. Maybe this MSI brand is one to stay away with after all.

[Monkee]

I'm not sure about that, the card is still working perfeclty with 15khz monitors so at the end that's the only thing we want, no?