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Ultimarc Revisited

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thall17:
Ultimarc is superb!! A++ Fast shipping to the states and Andy is quick to respond to any questions

eds1275:
My only complaint about ultimarc is the awful website.

8BitMonk:
I have a love/hate relationship with Ultimarc.

First the good:


* Shipping is incredibly fast
* Andy is very communicative and has always answered (or tried to answer) my questions via email in a relatively short period of time especially given the time difference.
* They offer niche products no one else in the industry does, arcade res graphic card like the AVGA, digital joysticks like the U360, Lightguns with Solenoids option like the Aimtrak etc.
Now the bad:


* Sometimes the manufacturing is subpar. I've had broken molding inside Aimtraks, pillar thread stripping when removing pcb on U360's
* Sometimes the software is subpar, undocumented, mis-documented, outdated or hard to find on the site
* If there is an issue replacements parts will occasionally be sent airmail which I have had take 3-4 weeks
* Though the products are very unique sometimes they aren't completely thought out, well implemented or operate perfectly. Having to construct the Aimtraks with solenoids comes to mind. Amazing that it is even offered at all but at the same time the construction (soldering of super small wires), propensity for it break or not work properly makes it a bit frustrating.
Before the Ultimarc lovers bash me for bringing up anything negative let me say that I've always been able to remedy issues with Andy/Ultimarc and overall would give them a solid 'B' rating. I'm trying to be objective and give honest feedback, the products are generally very very good but not perfect and setup can require some tinkering.

Let me also say that I'm glad that Andy releases products that may be problematic and are likely a pain for him to support (like the Aimtraks with solenoids) rather than playing it safe and offering the standard things everyone else does. I think Ultimarc does the hobby a great service.

Without the issues I list they would be an A+ for sure. 

sean_sk:
I actually wanted to chime in on how awesome Andy's service is at Ultimarc.

I ordered 4 Servostiks and a terminal on one of the motors was already broken when it had arrived. I asked if i could receive a replacement and he was the most accommodating person ever. You know, he didn't just send one replacement motor; he actually sent TWO. That is the best customer service ever. Plus he has been ever so helpful with the ArcadeVGA that I bought off him.

I would without hesitation recommend him and would buy repeatedly off him again in the future if I ever need to. I really hope he reads threads like these just to show that his business and service are top notch and very much appreciated.

Good job Andy!!

Brian74:
So here is my 2¢ about Andy's service. Top notch all the way! My aimtrak got lost in the mail. Andy sent me another, no questions asked. When I was trying to get my aimtrak to work with my ps2. Andy helped me do it. His shipping is faster then venders in the states! My packages have always been packed very well. Far better then others. I will be ordering from him again!

Sent from my SGH-M919 using Tapatalk 2

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