I'm still shocked how fast my order made it in from the UK to here in Western Canada. Service was great, shipping was prompt, and I was able to get exactly what I wanted.
Now to be fair, the website is a little outdated when it comes the eComm platform (I should know, it's what I do). It's not as snazzy as let's say Paradise's is. Packaging for orders might need some improvement. I had a couple PCB's in my order and I felt they could have used a bit more protection sliding around the big box with other smaller heavy items. I was worried my USB board for my trackball was damaged in shipping, but it seems ok. Like I said MINOR things when you know no matter what you'll be taken care of.
The big thing for me was the prompt shipping. Andy seems like he does this because he loves what he does and loves the hobby. You can just tell he cares. Certain other vendors I've dealt with in this hobby and others just don't care and you can tell by the way they handle customer service and communication. It's like dealing with you is a hassle, and they just do it to keep getting a good price for their own needs. Ultimarc does not fit into that category and I will definitely buy from them again, even considering I'm half the planet away!