Main > Main Forum
Galloping Ghost Arcade review
DGP:
Ironic that their first Gallery Pic shows a guy putting a quarter/token into a Joust cab. :laugh2:
Sad that it's run by a bunch of :censored: that don't appreciate what they have going (nor what keeps the paycheck coming... customers).
Jason
Typefighter01:
--- Quote from: Nephasth on July 25, 2013, 11:40:08 am ---
--- Quote from: Rigby on July 25, 2013, 01:14:17 am ---I felt like I was in the way, and annoying the staff.
--- End quote ---
Hmm... You might be onto something here...
--- End quote ---
The mentality in the retail world now, from McDonalds to FutureShop, is the customer needs to walk on broken glass so as not to inconvenience the employee. We kiss the employees ass so they will give us the most basic of service. I do whatever I can to avoid face to face retail (and entertainment like movie theaters) as I find it stressful and never enjoyable. Not sure why when people on this forum give a company or service a bad review, the same cast and crew come out in force to tell the poster how they are more than likely the issue and how their expectations are too high. I understand the ones that stick up for the companys are probably small business owners themselves, but you are just reinforcing this culture of rude, lazy, self-entitled teenagers. The best customer service I have ever received is from the call centers in India when returning parts to Amazon...they have been polite, curtious and fast. What we need to do is start verbally blasting these lazy teens (and grown-ups for that matter) and if they can't provide the most basic of service, call the manager and complain. But this will never happen as we are all trained to be nice and be thankful we were helped at all.
codefenix:
--- Quote from: Typefighter01 on July 26, 2013, 06:31:49 am ---What we need to do is start verbally blasting these lazy teens
--- End quote ---
I was with you until I read this line. You catch more flies with honey than with vinegar, everyone knows that. If you don't get what you want by acting cordially, keep walking. Don't stoop to their level.
Besides, having spent a third of my life working in retail (I've moved on, thankfully), I can tell you that you can't please everyone no matter how courteous and helpful you are. Plenty of customers walk in with a chip on their shoulder right from the rip, and you're their victim for the day because you happen to have the company's name tag/lanyard/smock on. Sometimes the customer's right, but usually the customer's an ignorant deadbeat who misuses products, wastes your time, and ends up costing you more than you profit to serve.
JDFan:
--- Quote from: Typefighter01 on July 26, 2013, 06:31:49 am ---
--- Quote from: Nephasth on July 25, 2013, 11:40:08 am ---
--- Quote from: Rigby on July 25, 2013, 01:14:17 am ---I felt like I was in the way, and annoying the staff.
--- End quote ---
Hmm... You might be onto something here...
--- End quote ---
The mentality in the retail world now, from McDonalds to FutureShop, is the customer needs to walk on broken glass so as not to inconvenience the employee. We kiss the employees ass so they will give us the most basic of service. I do whatever I can to avoid face to face retail (and entertainment like movie theaters) as I find it stressful and never enjoyable. Not sure why when people on this forum give a company or service a bad review, the same cast and crew come out in force to tell the poster how they are more than likely the issue and how their expectations are too high. I understand the ones that stick up for the companys are probably small business owners themselves, but you are just reinforcing this culture of rude, lazy, self-entitled teenagers. The best customer service I have ever received is from the call centers in India when returning parts to Amazon...they have been polite, curtious and fast. What we need to do is start verbally blasting these lazy teens (and grown-ups for that matter) and if they can't provide the most basic of service, call the manager and complain. But this will never happen as we are all trained to be nice and be thankful we were helped at all.
--- End quote ---
Unfortunately nowadays even talking to the manager isn't very helpful as most of them are just another of the same that happened to stay around for more than a couple months and now gets paid an extra 50 cents an hour to play manager -- The real blame for most of this is the companies themselves who are so concerned with the bottom line that they don't hire proper managers that actually teach a staff about the job (usually because the company has cut their staffing levels to a bare minimum to save a few labor $'s ) and would rather pay a kid $7 an hour to run the place rather than pay a real manager.
Typefighter01:
--- Quote from: codefenix on July 26, 2013, 10:51:54 am ---
--- Quote from: Typefighter01 on July 26, 2013, 06:31:49 am ---What we need to do is start verbally blasting these lazy teens
--- End quote ---
I was with you until I read this line. You catch more flies with honey than with vinegar, everyone knows that. If you don't get what you want by acting cordially, keep walking. Don't stoop to their level.
--- End quote ---
You are completely right codefenix, and I can ensure you I have actually never done this, I am one of the biggest kiss asses going. But this again speaks to my point. Yes, we all agree working retail can suck, people can be rude, but it is my money and my time, not too sure why I need to feed them extra honey, seems I get the same service no matter what I feed them.
Though I don't work in retail, I do work for a logistics company that provides services to Honda Canada and they are a customer to me and bottom line is I go out of my way to help them with any and all request, with a smile I might add, whether they are rude to me or not. It was my decision to take the job, and if I don't like it I can hit the bricks. I was just as polite to people when I made $6.50 an hour as I am now. We need to stop using wages as an excuse for behaviour as we are all going to be making minimum wage in the future.