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How Not To Order an Arcade Machine
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Chris John Hunter:



I have been looking for a company where I can buy a upright kit or full machine ready to play Mame.

I spent days talking options to Craig at Turnarcades. I had selected all my options , all ready to go.

Then I read on here about how a customer set up a webpage specifically to ---smurfette--- about his experiences with Craig and his team and how poor the build was.

I gave Craig the benefit of being straight with him.


I said, It had thrown me and could he reassure me that if I had genuine and reasonable issues with my machine he would do his best to sort them? Then he told me how he was the UKs best.


Then I said ok, I will order a full built kit minus the PC and internals - The reason being that when I pay upwards of £1000 I expect to get at least a 30 day warranty . And also, if there were the odd issue with it, because it was at a lower price point and that I had built it, I wouldn't have any issue.


Despite repeatedly telling me of their professional build quality, superb hand made craftmanship and how they are 'Europes no.1' he doesn't seem very confident in the quality of those builds.


But when I put in my order for the kit, he says hes far too busy, my expectations would probably not be met by the quality of the build and finish and fobbed me off with all this , you're expectations are too high/were too busy/etc. I wanted my machine in Dec and was happy to pay by instant transfer in 4 payments. He would have had the total balance by Early August. I didn't expect him to build/deliver/work on the project until after I had paid the full balance. So I am bemused as to why he had a go and did this.

I spend 'literally' all of last night selecting my options and sorting the artwork. I went to bed very tired only to wake up and get a fb message telling me what I have just said. I can't believe people act like this.


Well all I can say is, I am glad I didn't pay the original £1530 ( 2360USD ) now because if that's how he talks to customers I would rather not be his customer.  He may have slagged me off on here already for all I know and I am sure he will now slag me off to all and sundry at retro events. Which is very poor. All I wanted was a decent machine and is it not the customer's right to select his options and to check hes not being ripped off?

What a jerk.

CJ Hunter(Vince W)
Chris John Hunter:

Ark, if you read what I put. I did try to buy. Just that when I found out he doesn't do any kind of warranty at all not even 30 days or any kind of support I wanted to switch to a full kit (painted, full artwork, buttons, joys) because £1530 / twenty three hundred dollars is a bit much for no support / warranty at all.

His website says all about the handcrafted cutting edge professional service but ironically, there's no aftersales. So that's why I switched. 

He then got a bit shirty and refused my order. Which would still have been around the £850-£900 / 1300+ dollar mark.

I spent the whole of last night working on the Mrs Pac Man Multi Bezel and Marquee. And putting my options of buttons / joys together.

Quite an upsetting experience in reality. I think the guy needs a few books on customer service. :dunno
I might have changing my mind on options, but as he had not had any expenses / started the build there was no need for that.

Chris John Hunter:
It was a Tron themed cab that convinced me to order because I saw on youtube an awesome finish. But to refuse my order in such a way was incredibly disappointing. More disappointed than angry. I had images of Mrs Pac Man theme and me playing Bubble Bobble.


Have to take my money elsewhere. :angry:
Chris John Hunter:
Altered Mrs. Pac
chopperthedog:
Sad but true, salespeople will let sales walk if they feel the sale will just end up being a headache in the long run. I've done it myself, but I was in the position to TO (turn over) the sale to a less suspecting salesperson that would end up spending tons of time with the person and doing a bunch of coddling over the phone only to have the idiot return the item anyway. Just sounds like he doesn't have any tact with walking a deal. :p


good day.
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