Main > Everything Else

Wire Glue?

<< < (5/6) > >>

Gray_Area:

--- Quote from: Howard_Casto on May 30, 2013, 08:28:39 pm ---It is true that electricity is a lot easier to understand if you think of it as flowing water.  I prefer the lazy river analogy myself.  ;)

--- End quote ---

I think they need to ditch all the classical analogies, probably even when teaching classical mechanics stuff. Top-down and streamlined.



--- Quote from: SavannahLion on May 31, 2013, 01:11:32 am ---How stupid are they? They once tried to sell an bluetooth headset (spiff item) to my mom. What's the joke? She's deaf.

--- End quote ---

The problem is you have kids in there who don't know anything about technology, especially older technology, and they don't want to know. They're just trying to make a buck, and don't want to flip burgers or deliver pizza. The females are a bit better, actually.

lilshawn:

--- Quote from: SavannahLion on May 31, 2013, 01:11:32 am ---How stupid are they? They once tried to sell an bluetooth headset (spiff item) to my mom. What's the joke? She's deaf.

--- End quote ---

The problem is you have kids in there who don't know anything about technology, especially older technology, and they don't want to know. They're just trying to make a buck, and don't want to flip burgers or deliver pizza. The females are a bit better, actually.
[/quote]

as a person who used to work a the rat shack (about 7 years ago for about 2 months) i can confirm this is true. some of the people who worked there used to know only about one or two things (cellphone, satellite, stereo, etc) and would commonly fudge their way through sales of something else spouting off all kinds of crap to make the sale. The customers could almost always tell it was bull plop too. I started the trend to "pass off" customers to other employees who where knowledgeable in their "fields" so the customers where satisfied with their experience. People where initially worried this would cut into their spiffs and quotas but it tended to even out because they would purchase other things as well. The experience truly became enjoyable and a learning experience for them.

I can only hope that store continues that practise today.

SavannahLion:
I worked there too... for about a year IIRC about 15 years ago or so. That is exactly what they wanted us to do even back then but we were to split the spiff/commission if that occurred. But it's all a crock, it was always more about not losing the sale than ensuring the customer was paired with a salesperson with the correct knowledge.. Rat Shack will send you to a "flagship" or leader store to do the training for a few months. These stores are always high volume and tend to be large enough to support 4 or even 6 or more employees on the floor at a given time. Then they transfer you to a typical store where the average number of floor employees amount to 2, counting supervisors. With so few employees and such low volumes, it isn't unusual for people to BS their way to avoid splitting the sale.

At that point, any further training (if any) is limited to spiff items.

When you worked there, did Rat Shack still cite their goal of having a store within 5 (or 15 or something like that) minutes of everyone in America?

lilshawn:

--- Quote from: SavannahLion on June 02, 2013, 05:02:13 pm ---When you worked there, did Rat Shack still cite their goal of having a store within 5 (or 15 or something like that) minutes of everyone in America?

--- End quote ---

Canadian here, so we had a whole different fiasco to deal with. (more later)

No, but I've heard that before. One of the the guys I worked with mentioned something along those lines (I also worked with him at a call center at a 2nd job) he said he's heard it someplace, but not actually from RS.  :dunno

I always thought that companies who saturate the market like that just end up fighting over the same customers.

around the time I worked there, the canadian radioshacks where run by interTAN (a spinoff of the Tandy corporation) who got bought out by Circuit City. a few weeks later radioshack sued interTAN over some contract thing. in the end they had to dump all the old intertan owned brand items...later (after i had left) they changed all the radioshack store name to "The Source by Circuit City" and later still, sold to Bell and renamed "The Source"

at the time i worked there, this fiasco resulted in severely depleted stock for us (because we couldn't sell it) and frustrated customers because we had nothing they wanted, and we had nothing to sell. "sure i can sell you a TV and a DVD player, but I have no cables to connect them"  :-\

Howard_Casto:
Radio Shack is a lost cause imho mostly due to their dramatic shift in what they sell.  I used to stop by there daily in my highschool/college days because if I need a random doodle bob, even though it was expensive, they'd probably have it. 

Shortly after that, they pretty much stopped selling electronics all-together.  Even stranger they stopped selling radio and cb equipment.  How the hell do you call your store Radio Shack and not sell radios?  For a long period of time RS sold cell phones.. and that was pretty much it.  Which I guess would have been fine, except in our particular city there is a cell phone store right next to every single solitary RS in town.  I mean that literally.  I guess corporate didn't get that memo.  ;)

Now they have partnered Makezine to sell electronics kits and they are getting in toys and other misc stuff that they used to sell, but anybody will tell you that makezine's electronic kits are way over-priced and with the typical RS markup there's just no point.  A result is they do have a slightly larger parts selection now, but it isn't all that great.  I went in there yesterday looking for a DPDT switch ANY DPDT switch and they didn't have a single one.  I guess I'll order 20 from china, that's the only way I can get them cheaply at this point.   :banghead:

Navigation

[0] Message Index

[#] Next page

[*] Previous page

Go to full version