it's entirely possible an incorrect hookup has damaged the amplifier. did you have any additional speakers attached to the jukebox after you purchased the new amp? these amps are very finicky regarding how speakers are hooked up to it...it's really easy to damage the output on them with improper speaker load connection.
-I didn't see an actual jumper when I got it, what does it look like? A piece of metal that would slide into two posts? I just made a jumper out of a piece of wire to go between the appropriate posts
yes, that's correct. it's normally a metal plate that slides under and screws down. a wire will do just fine. for a single volume control, you need to have position 1 open... position 2 and 3 shorted together and also your red wire from your volume pot connected here as well... then the black from your pot on the 4th position.
if you were doing a dual volume or a stereo pot. your jumper would be instead shorting position 1 and 2 with the jumper as well as your 1st volume pot wire ....your second volume red wire on 3 (no jumper) and your black grounds on 4.
- I tried swapping the pink and purple wires If pink is connected to left side of terminal sound comes out of right upper speakers. If purple is connected to left side then sound comes out of left upper speakers. If both are connected properly nothing comes out of right side. If I connect either wire to right side terminal strips I get no sound.
so if you put all 3 wires on one side, (for example black on E1 and a pink on E6 and the purple on E7) you get sound, but if you put them on the other side you don't?
-With the black ground wire removed from the terminal strip I still hear bass and as near as I can tell from feeling the woofers I am getting sound from both sides down there.
this is normal. it's common to feel vibrations in both speakers even if one side isn't working since they share a common air space in the subwoofer box. (one speaker movement will drive the other.) you would have to physically remove and disconnect the speaker to test this.
- The sound is pretty loud even with the volume turned all the way down, I've moved the pink and purple to the E3 connections to make it bearable to work on, is this normal?
your volume connection on the amp may be upside down. it's the white and purple wires that plug into the lower middle of the amp. the purple wire should be towards the front of the cabinet. you might also have an improper volume pot. The pot should be a 10k ohm LOGARITHMIC pot that is designed for audio... not a standard linear pot. this would result in a volume control that is super twitchy... you turn up the volume and there is nothing nothing nothing then BLAM! super loud.
-I unscrewed the crossover and looked at the back and it looks ok but I'm not really sure what it would look like if a connection was broken, I'm guessing a crack in the soldering back there but I'm not sure. Is the another way to test the crossover?
not much to test. a crack would look kind of like this...
they aren't super obvious. The coils are big and heavy and sometimes the wire will break off from vibration. you should be able to put a meter on each side