Sounds like a conflict.
Go to device manager (right click my computer on the desktop, select properties, in the window that opens pick the device manager tab.)
Look for any yellow exclamation marks. If you have any then you need to remove that device from the list and reboot windows. There may be other icons that indicate other problems, like conflicts (something red?). In that case remove the device that you do not want.
To remove a device, simply select the device, click the remove button, and answer yes to the dialog box.