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Twisted Quarter - Buyer Beware
Unstupid:
Does it come with a free bezel and free mounting brackets? ;D
Just wanted to add my experiences.... I have never had a problem with Twisted Quarter! I have ordered from them a couple times in the past and I currently have 2 orders on the way! No problems whatsoever, and I would recommend them to anyone looking for parts! Unfortunately, people don't always post when they's had positive experiences with a merchant.... Seems like you only get to read about the train wrecks! :dunno
jennifer:
+1 for the T/C.... Jen wishes he would put little candy treats in with his shipped orders though.
csnow:
--- Quote from: twistedquarter on September 12, 2012, 11:10:46 am ---Good Morning , to all that is interesed in Our side of this story . THis is Andrew at Twisted Quarter . If anyone cares to read this then please do so . We ship Mr snow a monitor and after he had it a few days he call me and said it was not working , I told hime to send it back and we would repair or replace it as necessary.. and that this series monitor from Makvision is no longer being made but we do have parts for them if needed ( we always have parts for any monitor we import just in case ) I also told mr snow we would cover his shipping cost back to us if it was deemed defective and send him another or his back repaired ...He was very happy with that ...Then 2 days later he called us cursing and swearing at on of my emploees . there was no reason for this . He was like acrazy person on the phone, making tons of threats , threaten he was going to do charge back ...ect. He blammed us because he sold his 25 " crt monitor already and now has no monitor ...I called Mr snow back and assured him that as aggreed we would replace are repair .. He started cursing at me and threaten to ruin my bussiness and post all over the internet that we ripped him off.. At this point there was no reason to keep this going on .. I explained to him if he wanted a refund that we would give him a refund less the shipping charges but he would never be allowed to purchase fro us again for the way he acted towards me pesronally and my employees .
Now moving fowards . we did get the monitor back , less the mounting brackets and bezel ,,,So I guess in Mr snows mind these we free for hime to keep , he wanted a full refund now but didnt return all the parts ....( can provide an invoice for any one that would like to see) and on furthur review of the Monitor, the maginet on the back has been broken of in two peices ( no way to tell how this happened these are not common the break ) ...
So in 14 years in bussiness , we have never refussed a refund and have always stood behind our parts , yes there are always customers that are not happy , no matter what , but we do try our best ... and im most cases more than others do . But once you start threating us about charge backs and no returning parts ...we are only left to few options..
At this point , we cannot do a refund since he filled a charge back , and he still has not returned all the parts ... the monitor is repaired and works 100% fine ...
So ....if he had not acted the way he did , he would of had his monitor back , but he sent it back for a repair or replacement , then went nuts....and bashed us on the internet and filed a charge back ......there is no winners here .....Just my side of the story ...If any one has any questions feel free to contact me at 941-745-8400 ....andrew Twisted Quarter Inc,
--- End quote ---
--- Quote from: twistedquarter on September 12, 2012, 11:34:10 am ---Just to follow up , Sorry we do not get to this forum much , we are realy busy , we do ship 150 + orders a day ...And I am a full beleiver that everyone has a right to there opion good or bad ...so I normally do not get involved in all the he said she said stuff ...but when you bash my bussiness I strated with 8 parts 14 years agao and try like heel to provide high quality parts and lower prices than the big boys ...then i get mad ...Mr snows last thread says we never fixed it or refunded his money ...After his rants and threats he did want it back ...we were going to give him the refund ( please read our earlier reply) but he filled a charge back and still has not returned all the items to get a full refund ....can do a refund while there is a charge back investagion going on ....and even if he loses we still we refund his money if he returns parts ... Mr snow mad this the way it has become ...We are not out to cheat or steal....Andew Twisted Quarter
--- End quote ---
Andrew you are a liar....period. I never called anyone up cussing and yelling. You were the one who called me; all of my correspondence was done via email with you. In fact, you called me 6 times in a 3 minute period. I had to leave a conference call because you were being rather persistent in a creepy way. Your call was in response to my last email stating I would take this to the forums. The only cussing I did was when I told your employee Mike to stop acting like a dick in an email for which I have already mentioned and apologized. That is a far cry from being irate and yelling.
You on the other hand were a total jerk on the phone when I finally answered. I see you failed to mention threatening me with legal action (which just shows your ignorance on legal matters), telling me you would simply return the broken monitor to me so it would cost me more shipping money, how the monitor probably wasnt broken in the first place or I was an idiot and didnt know how to hook it up, or random other rubish that came spewing out of your mouth. At least you publicly admitted the monitor was indeed a dud. Yes, I did tell you I would involve the credit card company but that wasn't a threat. It was a last resort as a consumer who was dealing with a bad merchant. I also told you I would bring this to the forums. I have been completely upfront about the entire ordeal. Now you show up and want everyone to think you are the "good guy"
Second, the charge back is for $500 which is the cost of the monitor. The total purchase price was $560. The mounting bezel and the bracket were not worth returning after factoring in shipping. They were also not part of the claim. Get your facts straight Andrew and stop with the " I am the victim seller here". Post up the invoice and the bank claim. Gee Andrew, I am seeing a pattern here. I would have never filed the charge back had you refunded the money. You had the monitor in your possession for 16 days, verified it was broken, yet you never contacted me or refunded the money. Here is the FedEx tracking number for all to view. Check the dates folks and cross reference the date of the shipment and the arrival of the package with the start date of this thread. FedEx - 807422215090358
You sit on the return for half a month after receiving it and took no action after you agree to the refund, so I contacted the credit card company. Wow, I guess that makes me a really bad guy and a criminal. You also didnt agree to a full refund Andrew - another lie. You wanted to gouge me with a ridiculous return percentage. So why havent you refunded the money yet Andrew? If you want the bezel and the mount returned, I can have that in the mail today as long as you refund the entire $560. Or, you can send me another working, brand new monitor. I am tired of dealing with your lies and half-truths. I am calling you out here and now. Send me the monitor or refund the money. Post your decision for all to see Andrew.
And to set the record straight, this was my 3rd purchase with TQ. Another monitor that works fine and a molex tool.
Chris
csnow:
Yeah, I know. I just love how this guy wants to play the victim. I cant wait for him to answer the community as to why he didn't refund the money after receiving and verifying the monitor was broken. The monitor got there on 8/21. The bank claim (for the purchase price of the monitor only) wasn't initiated until 9/6. He had 16 days - over half a month to give me a refund. Common Andrew......speak up.
twistedquarter:
Jim , speaking up for you .....We have not refunded the money since we still dont have all the parts back ... he return the monitor for a repair or replacement ...then he changed his mind and want a refund ...IT CLEARLY staes no refund on electronic items ...they are repaired or replaced ...Simple as that ...BUT after CHRIS started curseing at my employee MIKE and calling him things LIKE D__ICK HEAD ... and being a total ass we told him we would give him his money back and he is blocked from everybuying againg .....And that goes for our e-bay store , or web site, and the 2 other companies that we drop ship parts for ...THis guy was such and ass . Once we got the monitor back , all the parts were no there , the brackets were missing , the bezel was missing , So how are supposed to give a full refund and he gets to keep the parts he wants .....BULL CRAP>>>> .... THen he files a Charge back ... so IT now sits here till his bank makes a decesion .....IF he wins great he is gone out of my life ...If WE win , THen I will refund him the money due less the parts he kept ...And this is what gets me so pissed off ..ANYBODY out there that knows me knows that I will bend over backwards .....But when we talk and you agree to have it repaired or replaced ...then you slam us...claim you never said any of that ...blah blah blah .....FOR $ 500.00 do you think I have time for this ....bottom line... 1. We offered to repair or replace them monitor and credit him for shipping charges back , he agreed . 2. HE sent the monitor back to us ...them changed his mind and wanted a FULL REFUND , but keep parts . 3. By the time we got it back and had time to inspect it ...Someone give hime the bright idea to file a charge back ...So now it sits here till it is resolved ....PERIOD ....I am done playing this lets see what Twisted Quarter says about this .... Any body that has ever dealt with us knows we are stand up and sell only quality parts and ship fast ....NOBODY has ever gotten screwed by TWISTED QUARTER....and we should of just stuck to our policy and said no it is a repair or excahnge .....and we would not of been here today ....bottom line BUYERS REMORSE is not a warranty item .... I am done and will not be replaying to this any longer ... You can beleive what ever side of the story you choose ... AND IF ANYONE DOES NOT BELEIVE WE ARE A FAIR AND HONEST COMPANY THEN THERE ARE SEVERAL OTHER PLACES TO BUY PARTS FROM....WE DO THIS TO KEEP THE GAMES GOING ....NOT BY ANY MEANS DO i GET RICH DOING THIS ..MY INVESTMENTS KEEP ME HAPPY ...AND THIS IS FUN...BUT WHEN IT IS NO LONGER FUN I WILL CLOSE IT DOWN ....AND DEALING WITH TYPE OF B.S. MAKES NOT VERY FUN .......ANDREW @ TWISTED QUARTER 941-745-8400
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