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Twisted Quarter - Buyer Beware
twistedquarter:
Good Morning , to all that is interesed in Our side of this story . THis is Andrew at Twisted Quarter . If anyone cares to read this then please do so . We ship Mr snow a monitor and after he had it a few days he call me and said it was not working , I told hime to send it back and we would repair or replace it as necessary.. and that this series monitor from Makvision is no longer being made but we do have parts for them if needed ( we always have parts for any monitor we import just in case ) I also told mr snow we would cover his shipping cost back to us if it was deemed defective and send him another or his back repaired ...He was very happy with that ...Then 2 days later he called us cursing and swearing at on of my emploees . there was no reason for this . He was like acrazy person on the phone, making tons of threats , threaten he was going to do charge back ...ect. He blammed us because he sold his 25 " crt monitor already and now has no monitor ...I called Mr snow back and assured him that as aggreed we would replace are repair .. He started cursing at me and threaten to ruin my bussiness and post all over the internet that we ripped him off.. At this point there was no reason to keep this going on .. I explained to him if he wanted a refund that we would give him a refund less the shipping charges but he would never be allowed to purchase fro us again for the way he acted towards me pesronally and my employees .
Now moving fowards . we did get the monitor back , less the mounting brackets and bezel ,,,So I guess in Mr snows mind these we free for hime to keep , he wanted a full refund now but didnt return all the parts ....( can provide an invoice for any one that would like to see) and on furthur review of the Monitor, the maginet on the back has been broken of in two peices ( no way to tell how this happened these are not common the break ) ...
So in 14 years in bussiness , we have never refussed a refund and have always stood behind our parts , yes there are always customers that are not happy , no matter what , but we do try our best ... and im most cases more than others do . But once you start threating us about charge backs and no returning parts ...we are only left to few options..
At this point , we cannot do a refund since he filled a charge back , and he still has not returned all the parts ... the monitor is repaired and works 100% fine ...
So ....if he had not acted the way he did , he would of had his monitor back , but he sent it back for a repair or replacement , then went nuts....and bashed us on the internet and filed a charge back ......there is no winners here .....Just my side of the story ...If any one has any questions feel free to contact me at 941-745-8400 ....andrew Twisted Quarter Inc,
twistedquarter:
Just to follow up , Sorry we do not get to this forum much , we are realy busy , we do ship 150 + orders a day ...And I am a full beleiver that everyone has a right to there opion good or bad ...so I normally do not get involved in all the he said she said stuff ...but when you bash my bussiness I strated with 8 parts 14 years agao and try like heel to provide high quality parts and lower prices than the big boys ...then i get mad ...Mr snows last thread says we never fixed it or refunded his money ...After his rants and threats he did want it back ...we were going to give him the refund ( please read our earlier reply) but he filled a charge back and still has not returned all the items to get a full refund ....can do a refund while there is a charge back investagion going on ....and even if he loses we still we refund his money if he returns parts ... Mr snow mad this the way it has become ...We are not out to cheat or steal....Andew Twisted Quarter
twistedquarter:
Hi Jim, not sure If we know you or not , But What we have said is 100 % true ...Just wanted to defend my bussiness ...also once this is resloved we will have a 26" makvision lcd monitor repaired with full warranty for 15% off cost .....andrew
mcseforsale:
So, how much for the monitor? :cheers:
AJ
twistedquarter:
cannot sell it to this is resloved but , it would be 399.00 thats 100.00 off list ..... it will be an open package /repair item but still has a full 1 year warranty .....andrew @ twisted quarter
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