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ArcadeEmulator.net - Good or Bad

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koobs64:
I see arcadeemulator.net is on this forum and has many posts so I wanted to ask the question of whether or not anyone here has ordered from this vendor and had issues. I was hoping to get a response before I post my recent dealing with arcadeemulator.net in order to determine if my experiences were isolated or if they are an indication of how they do business. Let me know. Thanks.

yotsuya:

--- Quote from: koobs64 on May 09, 2012, 10:02:10 pm ---I see arcadeemulator.net is on this forum and has many posts so I wanted to ask the question of whether or not anyone here has ordered from this vendor and had issues. I was hoping to get a response before I post my recent dealing with arcadeemulator.net in order to determine if my experiences were isolated or if they are an indication of how they do business. Let me know. Thanks.

--- End quote ---

I've ordered from him. I've gotten my stuff, but honestly he's not the fastest. To be fair, he ships once a week, on Saturday if I'm not mistaken. So if you placed on order on Sunday, you'd have to wait.

lordnacho:
Ordered from divemaster a few times.  If I'm not mistaken he's in the military and away all week.
I've gotten Ultimarc gear from him so not to pay the international shipping.

Nephasth:
I almost made an order with him. But he asked to be gifted the money via Paypal. I don't have a problem doing this for private sales with other forum members (or adding the Paypal fees to the total), but I won't do this with a vendor.

koobs64:
Here is my story. I just got done with a MAME conversion and like others I ordered all my ultimarc products from arcadeemulator to avoid the international shipping fees but in the end I wish I had just ordered them from the source.

In total I made 4 orders from him due to me changing my plans as I built.

First order was an IPAC and 8 ultralux buttons with chrome surrounds. Shipping time was great. I did not get a notification of the shipment but it was no big deal since I got the stuff in good time. Got everything in good condition. Opened it up and noticed I got 6 Ultimarc branded microswitches and 2 Sanwa branded microswitches. Was not a big deal until I assembled them and noticed a huge difference in how they feel. I contacted emulator thinking this should be fixed and got a very poor response. Basically he told me since they were both switches which at one time or another came with the ultralux buttons I had to just deal with it. I kept on emailing and finally got him to agree to send me 2 more ultimarc switches if I sent back the 2 sanwa switches. I did this and got the new ones in good time.

Second order 2 weeks after the first was one more ultralux button since I wanted to add a pause button to my panel. Ordered it, got a email saying it was shipped, and then got a clear surround instead of the chrome. Contacted him and once again sent the clear back and got a chrome.

Third order 2 weeks after the second was 2 more ultralux buttons since I added a 1 player and 2 player coin. Did not get an email about shipping but thought no big deal since I did not the first time either.

Fourth order a few days after the third was 5 ultralux LEDS since they fit perfectly into my Midway coin door light sockets. Got an email saying they were shipped and got the LEDs in perfect condition.

Since I had gotten my fourth order and not my third I contacted him asking its status. He said the order did not go through and he would ship it out. Perfect. A week went by and nothing. I asked again and he said to be patient. Nothing. I asked again a few days later and he said to wait a few more and if it was not there then he would resend. Nothing. Sent another email on the day he said to wait until because I still did not have the buttons. No response. I finally got the buttons 3.5 weeks after I had ordered them. According to the shipping label they were shipped 2 days before i got them.

I understand that my orders were small and probably not a high priority but after talking to some friends who have ordered from Ultimarc with similar projects in the future I will order from them and order extra in case my plans change. I think it will save a lot of headaches. 

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