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Best Buy Fail (again)

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wp34:
There aren't too many retail outlets that don't bug you like that.  Shopping for furniture has to be the absolute worst.

Best Buy was far worse in the 80's-90's when the sales people were under commission. 


--- Quote from: dre-w on February 02, 2012, 10:06:22 pm ---So I went into BB today, wasn't really looking for anything in particular..  just kinda browsin through the used games section they now have.  I don't know if I looked suspicious today or what but the same employee asked me three times if I needed help looking for anything.  Twice in the same exact spot, then again in the dvd area.  I was already getting annoyed that I couldn't just browse in peace but then I found a cd that I was unaware had just come out, on sale for 9.99 so I decided to buy it.

But then I started getting annoyed again. "Did you find what you were looking for"  yes  "Do you have a BB rewards card?"  no  "Would you like"  no  "to sign up for one?"  no  "Would you like to apply for a BB"  no just want to buy this cd thanks.  "Would you like a bag for this or are you going to listen to this in your car?"  ... :dunno I'll just take it without a bag.  I almost thought she was going to ask me if I wanted my receipt..

And I was just waiting for the LP guy to stop me at the door but he was too busy chattin up some other younger female employee so I ghosted right by him.

sigh..

--- End quote ---

Hoopz:
I didn't go into my first Best Buy until 93 or 94.  It's sure changed since then.

I don't mind them pestering me in the store as much as I hate waiting in the "customer service" line and seeing 10 employees screwing around behind the counter while 4 people wait 20 minutes for help.  That's why I try not to buy anything there unless absolutely necessary.

wp34:

--- Quote from: Hoopz on February 03, 2012, 09:25:05 am ---I didn't go into my first Best Buy until 93 or 94.  It's sure changed since then.

--- End quote ---

Then you missed the era of "digital ready" speakers.   Being told your existing speakers might not be compatible with a CD player was classic.

Well Fed Games:

--- Quote from: Hoopz on February 03, 2012, 09:25:05 am ---I didn't go into my first Best Buy until 93 or 94.  It's sure changed since then.

I don't mind them pestering me in the store as much as I hate waiting in the "customer service" line and seeing 10 employees screwing around behind the counter while 4 people wait 20 minutes for help.  That's why I try not to buy anything there unless absolutely necessary.

--- End quote ---

Once I tried (unsuccessfully) to get a job at Best Buy, and seeing this kind of thing at my local store only made it worse. I have some sort of mental block where I hate "sellling" people on things (as opposed to just customer service), so it never would have worked anyway.

knave:
Sorry to go against the flow of Besy Buy Hate...

Best Buy stores must vary greatly from store to store. I don't go often but when visit my local store don't I feel pestered at all. I usually get asked if I need assistance once. Granted I only buy something 30% of the time I go so it's not big deal to decline the rewards offer and be on my way. Recipt checking has never been an issue either, if they even bother.

Really the reason I don't shop their more is that their prices are high unless the item is on sale or occasionally I've found a good deal on an open box item. The sales staff usually know way less than I do so I don't even bother unless I have them to lead me directly to the item I know I want.

I would welcome a redesign of Best buy's services and policies but it would be a sad day if they followed Circuit City and Compusa.



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