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ArcadeDepot.com review

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jrose78:
I received the Cocktail table today and here are a couple quick observations and pics

1.) Someone at arcadedepot has got packaging down to an art. Nothing was damaged that I could see doing a quick check and its not a surprise. I don't think it possible the way this was packed. You really have to see it to appreciate it.

2.) The poly coat was not dry and I will try and show it in the picture. When I removed the plastic it was kind of stuck and made a weird pattern. I am going to need to sand it down and apply another coat of Polly. Not a big deal to me. EDIT: It may just need a light sand.

3.) The quality is really really good.

4.)  I am missing parts! Where are my control panels? All 3 are missing! do they come in another package? Why wasn't I told ahead of time?  I sent Scott an email letting him know.

EDIT: Scott got back to me and said there is a second package and that I should have it in a couple days. He also said that it should have been mentioned on the invoice. I will check the invoice when I get home this afternoon.

Update: Scott has gotten back to me quickly the last couple emails and has even offered me a new cab. I refused of course as the poly coat being a little rough is not the end of the world and he provided me with info on the poly they used. I will update this as time goes on and I assemble the cab.  Feel free to ask any questions.

Unstupid:
Looks nice!

jrose78:
I ordered on April 3rd and now its may 8th and I still don't have the control panels. I was told they ship in a different box but I never got it. I really don't understand why this didn't arrive at the same time as the main box. Here is the original email from Scott about the second package dated May 2nd:

Hi Jason,

Yes, we shipped them in a separate box to prevent damaging them during
transit.  You should have them within a day or two.  There should have
been a note on the invoice about a "Box 2" for those items so that you
weren't concerned about them not being in the primary box.  I'll
double-check, but everything should be okay.  I'll let you know if I find
any different.

Well now its May 8th and no second box. I emailed Scott May 4th to inquire about a tracking #. No response. I emailed him again today.  I really shouldn't have to keep after him  :dunno . I can't assemble the cab without the control panels. 

DrArcade:

--- Quote from: jrose78 on May 01, 2012, 08:31:51 pm ---EDIT: Scott got back to me and said there is a second package and that I should have it in a couple days. He also said that it should have been mentioned on the invoice. I will check the invoice when I get home this afternoon.

--- End quote ---

Just out of curiousity what was the result of the above?

Mr. CAST

jrose78:
I did get the second package the day I posted.  The package label had a date of May 7th so it was just shipped.  The third wooden control panel had a hole for the dowel pin that went through the routed area of the joystick so I had to drill a new hole for the dowel pin away from said area.  Other than that it was good. I would compare my experience with arcadedepot to a Chinese restaurant with the best food but the worst customer service (Sorry for the sterotype) . Scott is great to deal with when you can get a hold of him or should I say when he wants to respond to you.  I welcome any other questions. Oh and I mounted my LCD Dell LP2065. I took the monitor out of the plastic housing to do this. I will try and add a picture in a bit.

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