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TwistedQuarter.com review

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twistedquarter:
It is not often I have time to respond back in a forum setting . But I thought I would take a moment  to respond back to this statement. Yes  there was a bad coin reject button  that the printing was not correct on , ( came in light  and thin  and not thick and bold )  and we do try to make sure every part leaves 100% perfect but with 60 to 100 orders a day leaving we do make a mistake ....BUT we do stand behind every parts we sell  and what was not mentioned was that WE PAID  for the return postage  to get that button back .. so we could get a credit back from IL . As for the joystick handle  we never heard about this complaint ..and we would of replaced it ....all joystick are bagged or paper wrapped separate ... We always welcome feed back  good or bad  as this is how we grow to serve you ...our customers better.

Andrew

Twisted Quarter Inc.

Well Fed Games:

--- Quote from: twistedquarter on October 06, 2011, 01:42:53 pm ---WE PAID  for the return postage  to get that button back ..

--- End quote ---

Yes, but that was offered only after I basically said I was done with you guys (and after my initial post here). The original suggestion seemed to be for me to mail it back on my dime. I do appreciate it, but it seemed a little too much work on the consumer end to arrange it.


--- Quote from: twistedquarter on October 06, 2011, 01:42:53 pm --- As for the joystick handle  we never heard about this complaint ..and we would of replaced it ....all joystick are bagged or paper wrapped separate ...

--- End quote ---

I'm sorry, but no, this is not true. My Ms. Pac/Galaga replacement stick was in the same bag as the metal prongs of the stick base's microswitches, and the balltop was significantly scratched. According to your website, "An 18% restocking fee will apply to all returns," so I (unsuccessfully) tried to buff out the scratch myself, as I didn't want to lose 18% plus shipping back for a $16 joystick. If you look in the email I sent about the reject button, I did mention this joystick issue, and never heard back about it.

I got the reject button back today, thanks. If there is a chance to get a refund or replacement for the Ms. Pac balltop/shaft, let me know.

I would love to keep ordering from you guys, as I love your selection (some of the new joysticks look great!), but two orders in a row with something wrong makes me wary about a third.

edit: for clarity.

FrizzleFried:
I've ordered from TQ a number of times and never had a problem.  One time I was ordering something light and the auto-ship quote was outrageous... I sent an email to Andrew and he hooked me up with more reasonable shipping...

Where else are you going to find those kickass lock/switches?

portugese pirate:
Ive also ordered from him in the past and have had no problems.........Im sure he will make it right

Well Fed Games:

--- Quote from: portugese pirate on October 12, 2011, 06:44:23 pm ---Ive also ordered from him in the past and have had no problems.........Im sure he will make it right

--- End quote ---

Eh, I am not going to push it. I got a replacement stick from GGG, all is well. It would probably be wise for them to be more active here on the forums like Randy T.... they obviously had to make an account to respond to my post (their post count is 1 as of right now).

I will probably order from them again at some point... but I will be sure to specifically ask that all plastic parts be wrapped separately. I've already put two nasty gouges in the balltop I got from GGG (I'm one clumsy SOB), but at least it came mint... I would rather mess up my parts myself. 

Kind of related, just put in my first order with Bob Roberts, good transaction so far! I think I will be dealing with Paradise Arcade soon for some buttons, so I think I will have run the gamut of arcade suppliers then!

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