Author Topic: Groovy Game Gear has crappy communication and is slow. (Mod edit: Disputed, read (Read 42173 times)

drawfull · « **Reply #120 on:** August 04, 2011, 04:08:26 pm »

Can't believe the crap GGG are getting from OP.

You get BMWs in every line of business. ---daisies---, Moaners and Whingers. No matter what you do, some people are never happy.

OP is way off.

CheffoJeffo · « **Reply #121 on:** August 04, 2011, 04:10:48 pm »

C'mon Frizz, we've seen more and more --missioncontrols-- like this creep into the hobby -- they need to be held accountable for what they post and when they misrepresent things. People like this are the reason that I only sell to be people that I know or are a friend-of-a-friend.

This idiot complained about Randy's poor communication OVER A WEEKEND and had completely neglected to mention that he already had a shipping verification and tracking number, despite claiming that all of the details were in his post.

It is pretty clear who has the problem with communication.

ChadTower · « **Reply #122 on:** August 04, 2011, 04:14:04 pm »

I wonder if this guy has any issues with his pool service.

CheffoJeffo · « **Reply #123 on:** August 04, 2011, 04:14:44 pm »

Quote from: ChadTower on August 04, 2011, 04:14:04 pm

I wonder if this guy has any issues with his pool service.

leapinlew · « **Reply #124 on:** August 04, 2011, 04:16:31 pm »

I agree with likwidtek (whats wide tech anyways?). One time, I was thinking about emailing Randy a question, but I didn't, and guess who didn't email me back?.... Randy.

If Randy can't anticipate my questions and answer them before I ask them, that's poor, poor service.

GibsonRiddler · « **Reply #125 on:** August 04, 2011, 04:18:09 pm »

People like this are the reason I got out of retail and service industry. They want it now or they want you to grovel at their feet.

Seems like he didn't take into account time zones or the fact that the postal service does not work on Sunday.

CheffoJeffo · « **Reply #126 on:** August 04, 2011, 04:35:30 pm »

What is going to be interesting is that likwid posted against GGG on reddit in the /r/cade section and I responded.

likwid is the mod there.

Wonder what will happen to my response ?

http://www.reddit.com/r/cade/comments/j78i1/trying_to_build_arcade_need_help_with_controls/

http://www.reddit.com/r/cade/comments/j5ai4/groovy_game_gear_sucks_seriously_details_inside/

Nephasth · « **Reply #127 on:** August 04, 2011, 04:44:31 pm »

Quote from: likwidtek -- from reddit

Also, the forum linked in the sidebar to the right "Build Your Own Arcade Controls" is the best resource in the world for learning how to do this stuff.

It's such a great resource that he failed to notice Randy's ~4500 posts and realize he runs GGG.

Do your homework kids...

Mikezilla · « **Reply #128 on:** August 04, 2011, 04:59:42 pm »

Quote from: CheffoJeffo on August 04, 2011, 04:01:31 pm

Actually, we're all stuck on the fact that you are a whiny little dickwad who totally misrepresented the situation.

Nobody wants to deal with a whiny liar like you.

Hell yeah, beat me to it!

Vigo · « **Reply #129 on:** August 04, 2011, 05:27:43 pm »

@Likweed: I just don't know why you would throw away your reputation out on the major arcade communities in order to smear GGG. Is it really worth it? Do you really expect that you will get the same level of help here or KLOV after being only remembered as the GGG smearing ---tallywhacker---?

A few months ago we had a guy (not gonna name names) who was got uppity about the lack of response to his posts here. After getting zero sympathy, he swallowed his pride and admitted he was out of line. He has actually been a really good guy to have on these forums ever since. We are actually a forgiving bunch, well, except Friz.

Time to shove that ego aside on this one.

Justin Z · « **Reply #130 on:** August 04, 2011, 05:28:45 pm »

Quote from: ChadTower on August 04, 2011, 04:14:04 pm

I wonder if this guy has any issues with his pool service.

Chad, serenading me:

TheShanMan · « **Reply #131 on:** August 04, 2011, 05:31:45 pm »

I see the thread title still says "slow". I get that you're unhappy about the lack of communication and it's certainly a valid complaint, but it's hard for people to give that complaint the time of day when you act like such a

, particularly by still not updating the thread title to something a little more accurate and a little less smearing and incorrect.

Mikezilla · « **Reply #132 on:** August 04, 2011, 05:54:48 pm »

Quote from: Vigo on August 04, 2011, 05:27:43 pm

@Likweed: I just don't know why you would throw away your reputation out on the major arcade communities in order to smear GGG. Is it really worth it? Do you really expect that you will get the same level of help here or KLOV after being only remembered as the GGG smearing ---tallywhacker---?

A few months ago we had a guy (not gonna name names) who was got uppity about the lack of response to his posts here. After getting zero sympathy, he swallowed his pride and admitted he was out of line. He has actually been a really good guy to have on these forums ever since. We are actually a forgiving bunch, well, except Friz.

Time to shove that ego aside on this one.

Did I miss that one?! Who was it?

SavannahLion · « **Reply #133 on:** August 04, 2011, 06:10:21 pm »

Quote from: Nephasth on August 04, 2011, 04:44:31 pm

Quote from: likwidtek -- from reddit
Also, the forum linked in the sidebar to the right "Build Your Own Arcade Controls" is the best resource in the world for learning how to do this stuff.

It's such a great resource that he failed to notice Randy's ~4500 posts and realize he runs GGG.

Do your homework kids...

Only 4500? What a baby.....

Vigo · « **Reply #134 on:** August 04, 2011, 06:11:14 pm »

Quote from: Mikezilla on August 04, 2011, 05:54:48 pm

Quote from: Vigo on August 04, 2011, 05:27:43 pm
@Likweed: I just don't know why you would throw away your reputation out on the major arcade communities in order to smear GGG. Is it really worth it? Do you really expect that you will get the same level of help here or KLOV after being only remembered as the GGG smearing ---tallywhacker---?

A few months ago we had a guy (not gonna name names) who was got uppity about the lack of response to his posts here. After getting zero sympathy, he swallowed his pride and admitted he was out of line. He has actually been a really good guy to have on these forums ever since. We are actually a forgiving bunch, well, except Friz.

Time to shove that ego aside on this one.

Did I miss that one?! Who was it?

It was a bit of a hard one to follow, because it took place both over here and on the hyperspin forums.

http://forum.arcadecontrols.com/index.php?topic=112232.msg1191066#msg1191066

http://www.hyperspin-fe.com/forum/showthread.php?s=b158c173168b05dcce31a9f93de4c00f&t=13273

lastrega had started off on the wrong foot, ranting about the lack of help, but after just admitting he was simply just impatient, every post I have read to and from him been very good natured.

FrizzleFried · « **Reply #135 on:** August 04, 2011, 06:12:21 pm »

Quote from: Vigo on August 04, 2011, 05:27:43 pm

@Likweed: well, except Friz.

...hey now!

I forgive those who deserve forgiving... to do otherwise would make me a sheep & a fool, no?

DashRendar · « **Reply #136 on:** August 04, 2011, 06:15:15 pm »

GDI likwidtek, you're making me agree with Frizz.

Nobody should do that.

Hoopz · « **Reply #137 on:** August 04, 2011, 06:16:28 pm »

Wow, I leave work early and don't pay attention here most of the day and this thread turns into dork recess.

In before it goes to PH!

Vigo · « **Reply #138 on:** August 04, 2011, 06:25:41 pm »

Quote from: FrizzleFried on August 04, 2011, 06:12:21 pm

Quote from: Vigo on August 04, 2011, 05:27:43 pm
@Likweed: well, except Friz.

...hey now!

I forgive those who deserve forgiving... to do otherwise would make me a sheep & a fool, no?

I suppose that you do forgive, but you definitely don't forget.

Mikezilla · « **Reply #139 on:** August 04, 2011, 06:51:09 pm »

Ahhh thanks for posting that Vigo, I remember all that now. Good call.

Ond · « **Reply #140 on:** August 04, 2011, 07:13:35 pm »

I'm sitting at the railway station reading this thread, my train is busted (they can't get the doors open!) who is in charge here I want to complain!!!!! This isn't service!

On top of that I left my cell phone at home and can't call anyone.

Lol Who gives a ---steaming pile of meadow muffin---, it's Friday here and soon it will be the weekend and I'll be back working on my cab. I know we live in a world where instant gratification is the norm especially with younger folks but this really is a hobby where patience and some basic manners will get you the best results.

I've ordered from GGG a few times, one time I messed up and accidentally ordered the wrong parts, my email to Randy mid order got my order changed no probs.

Personally, to have a supplier who actively involves himself regularly in discussions on these boards i.e. is a contributing part of the community is more important to me than a few days difference on a delivery or quick response on an email.

jimfath · « **Reply #141 on:** August 04, 2011, 07:55:08 pm »

I found this thread looking for information on why Electric Ice 2 buttons have not been available. I'm relatively new to this board and I thought this thread was going to be a major indictment of GGG when I read the subject line. It turned out to just be a few sour notes and a chorus of praise.

Like many have noted, the op seemed overly harsh and possess unrealistic expectations and end results. Objectivity will serve better than hyperbole but reviews on line tend to be overly positive and overly negative.

Everyone is entitled to their opinion. I'm just saying it came off as slightly overzealous. I haven't bought anything from Randy but he has replied to me on a few questions before. Sometimes days later. Dems da brakes.

Quote from: RandyT on August 03, 2011, 04:46:24 pm

You'd be very surprised at our customer list.... US Department of Defense, etc.

Oh my god... Does this mean Missile Command is REAL

Necro · « **Reply #142 on:** August 04, 2011, 08:07:27 pm »

-- Edited to not be so angry in my post - TL;DR: OP should apologize and chill out.

bradx · « **Reply #143 on:** August 04, 2011, 08:08:34 pm »

if anything likwidtech owes randy an apology. also if i got an email complaining in a similar situation after giving a tracking number and free upgrade to priority shipping i would probably ignore it too and concentrate on doing business, figure they will be happy when the order gets there promptly.

yotsuya · « **Reply #144 on:** August 04, 2011, 08:12:16 pm »

I just hope Randy doesn't blacklist Arizona. There's parts I need!

animatorJustin · « **Reply #145 on:** August 04, 2011, 11:37:16 pm »

+1 GGG very quick turnaround.

TheChairmanH2K · « **Reply #146 on:** August 04, 2011, 11:57:28 pm »

ordered a stick, close to 60 buttons and some misc stuff from GGG for my first cabinet earlier this year. a week to the day i had my parts in hand. got the order confirmation email within an hour of making it, got the shipping email a day or two later and the parts exactly 7 days after i ordered them. i had a question about quick disconnects on the site and wasnt sure which to get as wiring is new to me. posted a thread here and Randy replied on here within a couple hours to steer me in the right direction as to the stock on his site. ordered them ten minutes after i read his response and got the stuff within a week. its only two orders, i know, but the fast shipping/processing and the overall service tells me that GGG actually cares about its customers and does their best to make us happy. cant please everyone all the time and thats just life but Randy/GGG does a damn fine job of trying.

just my .02

Well Fed Games · « **Reply #147 on:** August 05, 2011, 12:53:52 am »

1. Start Reddit forum that covers same ground as BYOAC
2. Piss off BYOAC forum users
3. ??
4. Profit!

this is a good place hang online and a wonderful resource. Make a new username, get the lay of the land before freaking out about things, and you will enjoy it here.

tsaylor · « **Reply #148 on:** August 05, 2011, 02:15:40 am »

Wow. Just wow. I don't think I'd complain about any order that took a week, from any company. And to sound bitter about it? Again I say wow.

The one point OP keeps coming back to is the ignored emails. Well, Randy said he never received them and I would take him at his word. I'm sure there are several possible explanations, and you'll probably never know what happened to those messages, but if they weren't received then you can't fault him for not responding.

Also, count me as another happy GGG customer. Great products, great communication, and quite reasonable delivery times was my experience. I even sent some stupid questions via email, and Randy promptly replied with helpful info. I'd recommend GGG to anyone.

brad808 · « **Reply #149 on:** August 05, 2011, 06:43:10 am »

Count me in on people that were satisfied with GGG. Ordered for the first time a few weeks ago, got my stuff all was there, good price on it. I have no complaints and I will order from them in the future.

mimic · « **Reply #150 on:** August 05, 2011, 11:52:09 pm »

Is it too late to pile on likwidtek? Did I miss the pile-on train?
Anyway, let me just add that this is such a really small hiccup in GGG's performance, it seems like they (ok, he) always delivers (a biased happy customer here) and if few days of delays and lack of responses is such an issue for your, why not bite your lip, give few more days and then just never do business again with GGG, instead of trying to crap on someones otherwise very respectable and well performing business. Who most importantly isn't just a reseller, but also provides original produtcs.
It's not like you gonna lose all your hard earned money, I'm pretty sure you purchased all using CC or PayPal, so you should be safe? Ok, so you won't play Donkey Kong for few more days, look there are kids somewhere out there that die of starvation. In perspective, I think your situation is pretty good by their standards.
waaaaah where is my joystick! waaaaah!

brack · « **Reply #151 on:** August 06, 2011, 12:41:11 am »

I don't mean to drudge up old bad history, but I recall a stretch a few years back when Lizard Lick was getting hammered for being significantly behind on all orders. Filling them months after the fact. I tried to find a thread to confirm but I'm tired and apparently can't find anything. There was speculation that they were waiting on funds from orders to be able to pay their suppliers in order to get the parts.

I just find it interesting that the OP cites one vendor as standing out over another when the one he compares them to has had instances of being much worse.

Hopefully someone can find some threads on the topic to back it up. Again, I apologize if I am incorrect as my memory isn't all that great. Please don't take this as an indictment against LL as I have no personal experience with them. More just an example of sometimes companies of these sizes have brief interuptions. If I am correct, I dare you to compare LL, GGG, Ram Controls, Happ, and Ultimarc (some of the more notable vendors in this hobby)at their worse and tell me where you'd rank GGG.

Malenko · « **Reply #152 on:** August 06, 2011, 11:27:06 am »

Thread synopsis:

Parts were ordered to be delivered in a week, and were delivered in a week. lildikweed wasnt happy the items arrived when they were supposed to.

That sound right?

Nephasth · « **Reply #153 on:** August 06, 2011, 11:46:16 am »

That pretty much sums her up!

FrizzleFried · « **Reply #154 on:** August 06, 2011, 12:00:40 pm »

An apology to Randy and GGG here and on KLOV would go a LONG way to repair Likwid's tarnished reputation.

Take a step back... breath... realize you pulled a ---meecrob--- and apologize.

That simple.

DashRendar · « **Reply #155 on:** August 06, 2011, 12:03:06 pm »

To be fair to likwid, his complaint was a lack of communication, not delivery time.

But Randy indicated he never received likwid's emails, and likwid never received Randy's. That's not GGG's fault, nor is it likwid's. It just happens sometimes.

Nephasth · « **Reply #156 on:** August 06, 2011, 12:11:43 pm »

Quote from: DashRendar on August 06, 2011, 12:03:06 pm

But Randy indicated he never received likwid's emails, and likwid never received Randy's. That's not GGG's fault, nor is it likwid's. It just happens sometimes.

Did the USPS start handling email now?

Hoopz · « **Reply #157 on:** August 06, 2011, 01:57:19 pm »

It's something Randy should look into though. The OP said that he sent it via the contact for on GGG's website. Randy should be getting 100% of those without any SPAM filters getting them.

ed12 · « **Reply #158 on:** August 06, 2011, 02:26:08 pm »

i just do not get it

for 1 i run a repair business and 7-day's ?
let's try 14...or i drive for the part's
in my shop is a machine waiting for a micro board

i the co. that built it is long gone.
my coustmer know's this so i buy from the board's
again 14+ day's,so my point is if u want it that fast
STOCK IT.or wait for shipping
it's about that simple

ed

RayB · « **Reply #159 on:** August 06, 2011, 02:46:11 pm »

My guess is the dude is ADHD, forgot to press "submit" on the contact form and thinks it sent through.


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