As much as I hate to open this thread up again, I feel it's necessary for folks to get the facts. As I could not find any unanswered communications, and the OP (likwidtek) seemed not willing to provide details to help, I found the order details myself. Here are the facts regarding this individual's order.
1) likwidtek placed a small order in the afternoon on Monday 25 July.
2) The selected shipping method was the least expensive and slowest available AKA "Parcel Post (4 - 7 days)"
3) We processed payment and placed the order in the order queue the following day.
4) We upgraded this individual's order to Priority Mail at no extra charge and shipped on Friday the 29th, at which time he was sent a ship notice and tracking number.
5) The order was delivered on August 1st.
We have received no other communications from this individual whatsoever, which explains why I could not find it.
Make your own conclusions, folks.
RandyT
Like I said. I placed the orders from both you and Lizard Lick on the morning of the 25th. I received no word from you that it had shipped until a week later when you finally were able to ship it. My qualm is not about the shipping time. It's about the PROCESSING time and lack of communication. It was finally shipped a week later. By that time not only did Lizard Lick process and ship my order but I had already received their order. In that time I sent "c(n)us(o)tom(s)er(p)se(a)rvi(m)ce@groo(spam)vygame(spam)gear.com" 2 emails. Neither of which to this day have been answered.
Again, my problem is that #1, it should not take 1 week to process an order. That's silly. If something comes up where it takes a week to process an order let me know. Put a notification up on your website. And actually REPLY to your emails.
Don't pretend like this is something new. This forum and KLOV all have people saying the exact same thing I am saying.
I FULLY get that:
you have items that other companies may not
you have friends on the forums
you have done a lot to help the hobby
HOWEVER. It's still a business and I'm just letting you know that I had a poor experience. I emailed you twice to try and get an explanation and you ignored them. So I came here.
Like I said in my ignored email "I'm not trying to just be a jerk but I got zero communication from you guys and still you are ignoring my email. I was not looking for anything other than an explanation and an apology but nothing."
*Edit: jarbled the email address.