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Game on Grafix review aka "mamemarquee"
kalars123:
Game on Grafix aka "Mame Marquee"
Shopping experience 8/10
Shopping on the Game on Grafix website was a breeze everything is in category's and easy to find, most all of the products have good clear pictures to represent the product. Though some picture could do to be abit larger, overall i was thoroughly impressed.
Ordering experience 10/10
Placing my order was simple and straight to the point no convoluted basket's or trying to up sale, just a simple checkout interface that lets you choose your shipping option and spend your money.
:soapbox:
Shipping experience 5/10
First i want to say that i thoroughly read all the product/ordering/shipping information proved to me I always do when I am about to spend a large amount of money. I understood that it would take 7-10 day's to print the product and have it shipped. I placed my order on the 6th a Friday, I understood that no work would begin until the 10th because of the weekend that's fine and understandable. I had heard nothing from them for 2 full weeks until i contacted them on the 20th also a Friday, inquiring as to the progress of my order, I was informed that there was a defect in on of the items I ordered and that it had to be reprinted, Ok i understand that fine HOWEVER since that was the case it should have been communicated to me that there would be a delay. They promptly shipped my order on the 20th, and it was delivered on the 25th.
Product experience and quality 10/10
Packaging was simple and to the point, it was packed in a HEAVY cardboard tube, to insure no damage to the product. I thoroughly inspected each piece that i received 6 pieces in total.
Marquee 10/10
Absolute perfection great product sturdy and beautiful printing I had to trim it unfortunately due to my own bad calculation's.
Front control panel 9/10
Again absolute perfection same great quality and great printing through i would have preferred it printed on the heaver duty paper used for CP overlay's and CP side art.
Control panel side art 10/10
Once again the same GREAT printing and quality is there, rugged nothing is gonna scratch this stuff. However this is where things started to go down hill, the artwork was not 100% reproduction it is not proper left and right artwork it a mirror image, in other words. Instead of reading the name of the manufacture from back to front on both side's, one side is read back to front and the other side read's front to back. So very disappointing.
"edit 06/07/11 After having talked with Scott at GoG I did in-fact receive the right art and I'm and ID10T"
Side art 10/10
This is where it get's really bad. I have absolutely no complaints about the craftsmanship, the artwork is a QUALITY reproduction it's as beautiful as i remember in the arcades. HOWEVER again it is not proper left and right artwork it is mirror image, on the 2P side of the cabinet the artwork is ASTONISHINGLY perfect correct size, went on easily just perfect. On the 1P side though the text for the artwork is backwards, it looks horrible and i have had to move my cabinet with the 1p side to a wall to hide it. And to make matter's worse whoever cut the sheet from the printer used a dull knife and left a jagged edge at the bottom which caused the adhesive protection sheet to split causing application to be a nightmare after working on it for over 2hrs I finally got it on with no bubble's or wrinkle's.
"edit 06/07/11 I got in touch with Scott from GoG and sent him picture's of the bad side he apologized profusely and sent me out replacement side art the next day priority mail 2 day shipping"
Customer Service 7/10
After contacting Game on Grafix about the shipping issue's they prompted got in touch with me and told me what was going on and that my product would be shipped immediately, they even refunded me $7.68 for the trouble.
Over All 8/10
Even with the issue's stated above, Scott from GoG when above and beyond to fix the issue, I 100% recommend shopping here, in fact I have placed an order for a custom CPO and am waiting for it eagerly
Turnarcades:
Scott has been great over the years and supplied many quality pieces to the community. We've been using their services even here in the UK as their quality is far superior to that of other printers we've worked with in the UK. It is worth noting on your points that the service has dropped off slightly but Scott has explained on the website that it is a small operation and as he has had many family commitments, a change of priority was in order and his focus has been elsewhere for the last few months. This is unfortunate but I can sympathise with that as our business works in much the same way and so may suffer if I am not 100% able to focus on it. It may therefore explain why some of the finishing is not 100% spot on and hopefully Scott will pick things up in time.
kalars123:
I understand that, I'm not really angry about the customer service/shipping or anything like that, the thing i found most disappointing and something that really just chaps my :censored: is the mirror image artwork, i genuinely feel cheated with the amount of money that the artwork cost me it should be proper left right artwork.
I want to reiterate that I would still recommend Game on Grafix to friends and family member's, however after my experience i would tell them it's almost required to inquire about the artwork first and make sure it's the proper artwork before purchasing.
Turnarcades:
--- Quote from: kalars123 on May 29, 2011, 11:55:49 am ---I understand that, I'm not really angry about the customer service/shipping or anything like that, the thing i found most disappointing and something that really just chaps my :censored: is the mirror image artwork, i genuinely feel cheated with the amount of money that the artwork cost me it should be proper left right artwork.
--- End quote ---
I agree with the mirror image comment. I recently created a 'Dark Knight' artwork set for one of our cabinets and the side-artwork was of the joker holding a playing card; I had to photoshop the text on the card to be the correct way round on the other side. Out of curiosity, what artwork was it you had? got any shots of the two sides?
kalars123:
The artwork I ordered was the MK3 repo art, I'll take some picks in the morning, the artwork LOOKS great sept that the text is backwards
"edit"
also after seeing the pics i see some wrinkle's i missed on the 1p side GRRRR
the CP sides are the same way, 2p side say's Midway 1p side says yawdiM
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