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Help with Optiwiz - Using TB twist 2 and trackball

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RandyT:


--- Quote from: UncleMame on May 28, 2011, 01:33:12 pm ---This appears to be a software incompatability/software configuration issue with the Optiwiz.

--- End quote ---

There are a huge number of Opti-Wiz's being used out there, with no other similar reports of this type of issue.  It would not be any more "incompatible" than a standard USB HID mouse.  The only way this is possible, would be an application which "hooks" the Windows I/O stream, and discards an axis for some inexplicable reason.  The software cannot just "shut off" an axis on a hardware device which is not specifically designed to allow that type of functionality.  And if it does it to the Opti-Wiz, the same would happen on any other mouse / mouse device.  The Opti-Wiz is still sending the information (it has no choice but to) but something in some underlying software is ignoring it.

Are you using a piece of software to hook the GP-Wiz (and possibly the Mouse) to provide keystrokes, which is launched when you start your front-end, but which is not shut down when you exit?  This sounds like a possibility based on your description.


--- Quote from: UncleMame on May 28, 2011, 01:33:12 pm ---In regards to the static hit - I have built systems for 25 years...

--- End quote ---

You stated that the disconnection / handling of the device triggered the issue.  I can only offer advice based on the information given :)

What front-end? OS Version? I don't have any support requests from you in email.  That would probably be a good place to start.

RandyT

UncleMame:

It's windows 7 running Mala.  And I actually did send you an email on 5/27(you might want to make sure your server received it).

No worries - I'm going to keep on tinkering with it, if I can't figure it out - I'll move to an OptiPac - I was thinking of switching out to an IPAC anyway, so I'll just get an Optipac when I order it.

Thanks anyway, though.

RandyT:


--- Quote from: UncleMame on May 28, 2011, 02:38:07 pm ---It's windows 7 running Mala.  And I actually did send you an email on 5/27(you might want to make sure your server received it).

--- End quote ---

All support requests on that day were answered, and none were received matching this issue.  You might want to try sending it again.  You should really try to solve your software problem.  There's a high probability it will persist, even with a different interface.

I see you are using JoytoKey, which can be mapped to perform mouse functions.  Try exiting the software and/or check the configuration for hooks on the mouse device.  I'm guessing a configuration issue, or the software itself, is doing to the system what I described above.

UncleMame:

I'm not trying to start a p*ssing contest, but feel free to look again - Here's my original Email pasted here.  It was sent later in the day, so it may be sitting in your inbox.  Again, no worries.


--- Quote ---Randy
 
My trackball suddenly seemed to stop working for the x axis - The wheels themselves seem to be spinning and the optiwiz is correctly installed and connected properly.  I have a feeling there may be either a software issue or perhaps a connector problem.  The y-axis works fine, but just not the x-axis.  I uninstalled the driver and reinstalled it, with no change....I'm baffled.  Even when using the trackball in windows, it does not recognize the x-axis.
 
Any advice ?
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Although I am usually up for a challenge I saw a thread with a similar problem from UncleT in the forum where he ran through lots of checks only to find out the pcb boards neded to be changed ("HELP: Trackball w/Optiwiz USB interface results in left/right not working")  I would certainly hope the TB PCBs didn't go bad this early.

I just don't have that much free time to fool around with it and am willing to risk $40 on the Optipac and be able to attach both my spinner and my trackball to one board, eliminating the need for another usb connection to the computer. (I originally thought you could do that with the Optiwiz, but found out otherwise).  Just my personal preference.




RandyT:


--- Quote from: UncleMame on May 28, 2011, 03:24:51 pm ---Here's my original Email pasted here.  It was sent later in the day, so it may be sitting in your inbox.  Again, no worries.

--- End quote ---

Like I stated, never arrived.  Looked in all of my folders.  Ironically, I did receive questions yesterday concerning issues with competitors products, and the individual wanted to know if purchasing an Opti-Wiz would solve his issues :D.  Similar to you, his solution was in setting up his software correctly.


--- Quote ---I just don't have that much free time to fool around with it and am willing to risk $40...

--- End quote ---

Ok, but I think you will find the answer to your issue in my last post.  The rule of thumb with any hardware of this nature is "if it works at the desktop, before you start loading software, it works."  Anything beyond that will be software / configuration issues.

RandyT


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