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RAM Controls
RobotronNut:
sorry i'm coming late to this thread...
Wow.
Wow.
Just, wow...
What. A. Nightmare.
i'm really sorry to hear about so many people still owed so much.
i suspect dave started this whole thing with good intentions, but, when it started getting away from him, instead of doing the honorable thing and making good to the best of his ability, he lied, covered up, and let it snowball into a de-facto pyramid scheme.
we saw the same thing with slickstick.
fortunately for me, i managed to get fair dealing from both christian and dave.
--- Quote from: shilmover on March 05, 2011, 11:08:19 am ---... I loaned him some money that he needed to complete the Yokes project. ...
--- End quote ---
this tells us all we need to know.
for a long time, dave appeared to be well-intentioned, but disorganized.
now we know he was robbing peter to pay paul.
i'm afraid i don't have much optimism for anyone who is still owed something...
but i really hope at least some of you get what you're owed.
MPS:
--- Quote from: Sark on April 21, 2011, 02:32:11 pm ---For the record, I placed an order for a SW reproduction yoke and USB interface on Feb 9 and just received it yesterday, April 20. There's been a transition there at RAM and as it was explained to me Dave's company has been taken over by Dan Johnson. Dan was actually very responsive to emails keeping me informed about catching up on Dave's previous orders. This was very welcome as his correspondence started coming through just as I was giving up on trying to contact Dave, who never replied my emails. Here's hoping Dan can continue to manage the operation and keep his head above water! : )
--- End quote ---
I'd like to echo Sark's comments. I posted my issue with Dave Adams earlier in this thread. Granted, it was a minor issue, but Dave did not take care of it. I wanted it resolved since it involved a control panel overlay that I could only get from RAM.
Shrunkenmaster gave me Dan Johnson's e-mail address. Dan was a pleasure to deal with and was very sympathetic of the problem. I provided him with the original invoice number & the PayPal dispute number. Within two days, he sent out the correct overlay. His communications during those two days were outstanding. I had more messages from Dan in two days than I did with Dave Adams in 8 months. Dan also relayed to me that his company bought out RAM.
I'm not sure how things are going to get sorted out at RAM. If Dave Adams is truly out of the picture, then perhaps the company has a good chance of redeeming itself. Considering how well Dan handled my issue, I would be willing to take a chance and place another order with him.
ids:
Interesting timing - I just got a follow-up email from the new Dan Johnston regarding the busted SWYoke pot I complained about a while back. This is more evidence of someone trolling the backlog of Ram emails. In my case, the pot was replaced a long time ago, so no further action needed. And MPS got an overlay was sent out, Sark got a Yoke... I hear KLOV has other posts of things getting resolved. Sounds like Dan is fixing things. I hope this continues and faith is restored, cause anyone wanting RAM goods (e.g. Yoke) and holding off due to the uncertainty (or whatever you choose to call it) would be well served by a resolution here. That yoke is freakin awesome!
I imagine anyone who loaned Dave money, or pre-ordered a SW Cockpit may have to go after Dave directly.
Any more stories, good or bad?
nick3092:
I'm interested if Dan will be working on new products or if he is just going to be producing the the parts Dave had already designed.
FrizzleFried:
It'll be interesting to see how Dan can deliver multiple brand new reproduction Star Wars Cockpit cabinets...