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ChadTower:

--- Quote from: ChadTower on February 24, 2011, 04:28:11 pm ---
This does remind me that my router and modem are both like 7 years old.  

--- End quote ---


Ironically this morning my net connection was dead.  Modem getting no traffic at all from the outside.  Seems to actually work, though.  Bill is current.  After a bunch of digging (from another location) on Comcast's website I discover my modem was end of lifed and is no longer allowed on their network.  It was actually end of lifed 18 months ago when they phased out DOCSIS 1.  They sent out replacement modems to everyone except apparently me.  No notification that they were going to kill my service, either.  Especially annoying given that it's a leased modem.  For the last couple of years it appears I've been getting half the speed I am paying for because of the ancient modem and for the last year the connection cycling has been my modem fighting to stay on a network that was telling it to smeg off.

Sigh.  Comcast's customer service blows.  I have a DOCSIS 3 modem overnighting from Newegg.  Now to argue with them about getting my speed tier brought up to par with my sub package.  Apparently they only do that if you complain, too.

leapinlew:

--- Quote from: ChadTower on March 01, 2011, 11:38:20 am --- they only do that if you complain, too.

--- End quote ---

Same with lowering the bill

HaRuMaN:
Well, I bought a new WRT54GL (flashable) from Newegg for $50 shipped.  Did some checking, my last one lasted around 8 years, not 6...  so not a bad run.

SavannahLion:
Comcast/xfinity sucks royal ass. I moved two blocks down and Comcast told me my modem wouldn't work at the new house because it was on a different network. Despite my argument that it worked beautifully and I got better speeds. But no... they say, its not possible. They forced me to close my old account after two weeks and open a new account. Too bad the new account needed a new ---smurfing--- modem. Too bad the new modem was in shortage for two ---smurfing--- weeks. Too bad the "activation" software worked only in Windows prompting a "repair technician" to come out two weeks later.

Did I get any sort of refund for my troubles? Nope, nothing and I complained like Hell. All I got was a "reduced" rate for six months.

Comcast pulls all sorts of stupid ---steaming pile of meadow muffin--- with their customers. If your hardware fails, you have to go clear across town M-F 9-5 to get it exchanged out. If your digital tv is incompatible with their digital service you're allowed a maximum of two basic boxes. Except you have to clear across town to get them.

I would be more than happy to ditch their ---steaming pile of meadow muffin--- tastic service but they're the only high speed provider in town and they know it.  Why someone won't swoop in and literally soak up their dissatisfied customers is beyond me. The fiberoptics are in place but they've been dark since they were installed. Go figure.

drventure:
That sucks. I had comcast, had to switch to timewarner when I moved, but I jumped to Verizon Fios as soon as they fiber was lit in the neighborhood (and they started offering a sweet deal to sign up for phone/tv/inet).

Took a while, but they've been great, They even came out after I'd been hit by lightning and replaced EVERYTHING free of charge. I'm normally no fan of cable services but Verizon has been spot on with FIOS, except for one irritation. They're "normal" tuner box automatically turns itself off after a few hours, so TIVO's won't work with them. You have to get their DVR for the tuner to stay on all the time so TIVO will work.

But I'll likely be upgrading to a HD Tivo with a cable card here pretty soon, so hopefully that won't be an issue. And when I complained, they gave me their HD DVR  for free, so they at least made up for it.

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