I pride myself on the work I do, and I can say the almost every time (with the exception of once) my customers love the layouts they get.
I'd like to think I provide quality work, fair pricing, and a fast service with good customer support. My service doesn't just stop once I send the layout.
I thank you guys who have purchased layouts for the support and positive reviews. I love seeing the completed projects.
I had an issue recentley, and I wont name names, where someone said the item delivered was not as promised.
Now when I do a layout I always ask the same things, resolution, orientation, and theme.
Even if the past when issues have come up, somebody provides wrong resultion,etc, I try to make it right.
That was the situation this time, I was provided the wrong resolution and as always did my design to fit. When I was told the issue I offered several options, explained to the customer how to change the PC resultion (which is the easy fix) and telling the customer if needed I would re-do the layout.
I think that in this situation it did not matter what I suggested, the customer was not happy. I respect that. This resulted in a PayPal dispute and the funds were removed from my account.
I provided PayPal with the detailed email exchange which showed clearly the customer did indeed get the files (even sending the completed project to PayPal). Not only that, the emails showed the customer was at one point happy with the purchase.
I'm happy to report that PayPal sided with myself on this issue.
I'm sorry for venting here guys, I just wanted to make it known.
I appreciate all the business that gets sent my way, I love doing these layouts.
This set back had me wanting to stop, but I'm glad I kept doing it.
I'll work hard to provide you guys good stuff so long as you guys want it.
I will complete the sound effects project for all (sorry, BUSY!...got a baby on the way !)
and I'll post some samples for review.
Lastly to the customer who does indeed have an issue I STILL OFFER TO MAKE IT RIGHT!
Just email me and I can resolve the issue no hard feelings.