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Best Buy fail = I win!

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HaRuMaN:
RayB's just mad because 'Canada is like a loft apartment over a really great party. "Keep it down, eh?"'

Vigo:
I needed to buy cheap plastic business card holders for a project I was working on. I looked online and found some at Office Depot for $2.13. Since I didn't want to pay shipping, I just printed out the product page (which said I could get it at the store for the same price) and headed over to the store across the street from where I work.

At the store they had these stupid hunks of plastic for $15 each. I needed 5, so I grabbed them, but there was no way in hell I was spending $75 for 5 plastic business card holders. I brought the online printout to the service desk and let them know the price was wrong at the store. The manager told me that I was a "thief printing out a forgery" so I told him to go look online himself. He went online and found the product at the same price I did. Then started swearing and pulled out his price policy book, slamming in down as hard as he can in front of me. Sure enough, they had to honor online prices like the web page said.

The manager turned to me and said, "Well I guess you win, but it is ---smurfs--- like you that are destroying the Office supply retail Industry." I left a few choice words with him as I left with my card holders, but I could see the dude needed an enima. Asshat.

I guess my whole point is that it is not the job of the customer to interpret what prices are mistakes, and what prices are reasonable to believe correct, we are not product purchasing analysts. I don't think that $75 for 5 clear plastic business card holders is correct, but that dude somehow though I was ripping them off and thought the $2.13 was a price mistake.

CheffoJeffo:

--- Quote from: Mikezilla on January 11, 2011, 11:30:35 am ---
--- Quote from: CheffoJeffo on January 10, 2011, 07:35:13 pm ---
--- Quote from: Mikezilla on January 10, 2011, 05:41:26 pm ---I work at a bank, if I screw up, I have feds breathing down my neck, not to mention Im a manager so Im responsible for an entire branch.

--- End quote ---

I think that you picked the absolute worst possible example of responsibility on the entire planet ... not really up on current economics, are you ?

--- End quote ---

I am up to current economics thank you, notice how I didnt say WHAT bank, but you assume most banks work with money right? Not ALL the American banks are in the toilet now anyway, most of them are back to being in decent shape. What Im saying is, like everyone else mentioned, is that if I screw up, I have to honor my mistake. If I quote a CD rate wrong, I have to give it to the customer at what rate Im quoted at. Like others have said, you need to eat the cost because it was your mistake. Thats all I was saying. RayB pissed me of at his "You Americans" remark. I hate that ---steaming pile of meadow muffin---.

--- End quote ---

25 years in financial services in both Canada and the US specializing in risk management and compliance, which makes me believe that it is unlikely that *you* are eating the cost of your mistakes (other than perhaps a hit on your perfomance review), but rather it is your employer ... and people seem to believe that it is OK to rip off corporations.

And, yeah, I can understand the incendiary nature of the "You Americans" remark ... we Canadians get that stuff all the time ... mostly from "You Americans"

 :P

Vigo:

--- Quote from: CheffoJeffo on January 11, 2011, 11:47:35 am ---
--- Quote from: Mikezilla on January 11, 2011, 11:30:35 am ---
--- Quote from: CheffoJeffo on January 10, 2011, 07:35:13 pm ---
--- Quote from: Mikezilla on January 10, 2011, 05:41:26 pm ---I work at a bank, if I screw up, I have feds breathing down my neck, not to mention Im a manager so Im responsible for an entire branch.

--- End quote ---

I think that you picked the absolute worst possible example of responsibility on the entire planet ... not really up on current economics, are you ?

--- End quote ---

I am up to current economics thank you, notice how I didnt say WHAT bank, but you assume most banks work with money right? Not ALL the American banks are in the toilet now anyway, most of them are back to being in decent shape. What Im saying is, like everyone else mentioned, is that if I screw up, I have to honor my mistake. If I quote a CD rate wrong, I have to give it to the customer at what rate Im quoted at. Like others have said, you need to eat the cost because it was your mistake. Thats all I was saying. RayB pissed me of at his "You Americans" remark. I hate that ---steaming pile of meadow muffin---.

--- End quote ---

25 years in financial services in both Canada and the US specializing in risk management and compliance, which makes me believe that it is unlikely that *you* are eating the cost of your mistakes (other than perhaps a hit on your perfomance review), but rather it is your employer ... and people seem to believe that it is OK to rip off corporations.

And, yeah, I can understand the incendiary nature of the "You Americans" remark ... we Canadians get that stuff all the time ... mostly from "You Americans"

 :P

--- End quote ---

Sure they can. They can take the money right out of any bonus earned. They could also fire you, demote you, cut your salary, etc. If employees screw up big enough, they will eat their mistakes. Business 101.

That's beside the point though, You say it's the customers fault for ripping off these corporations, I say it's the corporations job to ensure they don't get ripped off. Best Buy could have made sure they got $50 for Mario Galaxy by putting a $50 price tag on the game. Putting a $20 price tag on Mario Galaxy is a pretty good way to ensure the customer buys it for $20. Not the customers fault that he/she pays the price on the tag. And being American has nothing to do with liking the $20 price tag and jumping on the deal.

Frigo:
Nice score. I had something similar happen to me at BB over the holidays. I found a wireless card for my desktop priced at 29.99. the rep rings it up at 69.99. I tell her where I found it, she checks the tag, and sure enough, cheap wireless card bought! Of course she removed the tag as we walked away from the display so no one else could cash in. Right place, right time, I guess.  :cheers:

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