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Best Buy fail = I win!
saint:
--- Quote from: Dartful Dodger on January 10, 2011, 07:02:06 pm ---The whole false advertizing thing was to stop stores from bait and switching. If you see something is accidentally/ unintentionally priced wrong and you buy it for that wrong price, you are no better than the person who sees a wet floor and slips on it to get an easy lawsuit settlement.
--- End quote ---
Is everyone sitting down?
+1.
I don't understand the moral justification that it's OK to take advantage of a mistake at a big store but it's not at a mom-n-pop store. I don't see how the morality changes based on who the victim is. Best Buy will certainly be hurt less by the mistake, but that doesn't change the morality (good, bad, or indifferent) of one's actions. :dunno
I don't think much of Best Buy's sales tactics either. They range from pushy to outright deceptive (premium digital cables?), but it's my conscience I have to answer to when the day's done.
Gray_Area:
I went to a clothing resale store recently because someone had given me some long-sleeve button-up shirts that didn't quite fit me. Out of four or five, they only wanted one, and offered two dollars. I asked them whether they donated clothes, they said yes, and I said they could keep the remaining items I'd brought.
The place uses these special credit cards that are kept when the credit runs out on them. When at the counter for the one item I was keeping, out of four I had tried out, the cashier told me I had about $14 on the card. ?? She said maybe the card hadn't gotten zeroed out before they gave it to me. Well, I did want one other of the remaining three items - so I bought it with the credit on the card.
Gorotsuki:
International and big business have no morals, and care nothing about us.
The fact that you can work at Best Buy and be poor is a testament to that.
DaveMMR:
To detractors of the OP's deal, I have a similar story from the early 90's: I was at a record store and there was an Aerosmith box-set with two different prices - one for the cassette version and one for the CD version. The CD version was accidentally priced at the cassette price (at least $10 cheaper). I didn't know that was the case and brought it to the register where I was informed it was labeled wrong. I resigned to putting it back, without an argument or a complaint, but the cashier stopped me and told me THEY HAD TO honor the price.
This is not about "sticking it to the man". Businesses have a level of "accountability" they must adhere to and that includes pricing their products accurately and non-deceptively. Sorry the employee made a mistake or someone was having "an off day". Just because someone's job is labeled as "minimum-wage and trivial" doesn't make it any less important to the company.
Even though my job doesn't deal with customers in the normal sense (we're a title company dealing with mortgage customers), we OFTEN lose money because of simple mistakes because someone didn't charge a certain fee or did something wrong in the process.
It is not the customers' job to ensure employees are doing their job correctly (we can go the cynical route and even theorize that a disgruntled employee may sometimes mislabel products on purpose). If someone gets a substantial discount on an item, it should be a cheap lesson that management needs to zero in on the problems that exist in their organization. If it doesn't, well it's doomed to fail anyway.
EDIT (Another Point): Discarding rules, etc. - it may actually cost stores MORE in the long run denying borrower his/her credit in part due to a pricing error. Best Buy says that the price is not valid and suddenly you have a customer who (a) now distrusts the company and (b) will probably not return with, at least, hopes of scoring another "unadvertised deal" and possibly buying something else while there. I think some repeat business was worth more than the $30 they lost that day. They'll consider it a "loss leader" and move on.
saint:
Don't get me wrong - I don't object to getting good deals and I think it's fine to take advantage of a price mistake if the store is willing to honor the mistake. That kind of service brings repeat customers. I have a strong objection to "sticking it to the man" attitudes.
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