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-VENDOR- GroovyGameGear.com - Latest updates to our catalog
AchillesPDX:
--- Quote from: PL1 on June 28, 2016, 05:41:52 pm ---
--- Quote from: AchillesPDX on June 28, 2016, 03:10:35 pm ---Just curious what the typical turn-around time is on a small order. I just placed one this morning and am unrealistically hoping to have it for the weekend. :)
--- End quote ---
Welcome aboard, AchillesPDX. ;D
This weekend? (July 2nd) -- Not much chance.
Next weekend? (July 9th) -- Very good chance.
My two recent orders took 6-7 days from order placed to order shipped + 2 days for Priority Mail delivery. ;D
Scott
--- End quote ---
Thanks for keeping my expectations in check, Scott! ;) My wife is growing quite impatient with this project at this point while I'm secretly stringing it along as slowly as possible - I'm having a great time building!
RandyT:
--- Quote from: yotsuya on June 28, 2016, 06:02:45 pm ---Thank you Randy.
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:)
Delivery times have a number of factors, but are usually based on which, and how many items are ordered and what our current order volume is when the order is placed. There are times when multiple commercial panel and arcade machine builders place bulk orders for our "made to order" parts, and this can slow us down a bit. There are also times of high order volumes from regular customers, and this often occurs the week preceding a national holiday, where folks anticipate having some time off. Unfortunately, we can find ourselves overwhelmed when this happens.
We do our best to get orders out as timely as possible, with most of the smaller, and simple "off the shelf" item orders going out the next day, but our specialized parts with custom options often need to be built when they are ordered.
We have a simple philosophy when it comes to time. We don't rush building, packing or inspection of parts (and yes, we QC virtually every item we ship). We strive to make sure that when the order arrives, everything is exactly as it was ordered, functioning as it should, the order is complete and it arrives undamaged. Over 13 years, we have been 99.99% successful in achieving this goal. We believe that it's far better to wait an extra day or two to receive a trouble free order, than having our customers wait another week+ to correct an oversight.
On a semi-related note, about 30% of the items I purchase personally from smaller sellers on the web seem to have one issue or another, and the headache from the lost time and effort it takes to deal with those situations, is something I wouldn't wish on anyone. This is primarily why we do things the way we do ;).
AchillesPDX:
Thanks for posting Randy! Glad to hear you take care in your business. I look forward to my expertly-packed goodies :applaud:
EDIT:
Hot damn! Just got my tracking number. USPS says it'll be here Friday! :cheers:
RandyT:
Looks like our hosting company is having some issues again. They made it 4 months this time, without a significant issue with their servers, but they have another one at the moment.
As we wish to make the ordering process, and communications through the site, as smooth and reliable as possible, we have put the site on pause while they get things ironed out. In the mean time, we will keep working on the orders we already have in house.
Things should be back to normal in less than 24 hours. As soon as we are convinced that everything is working reliably, we will post an update here, and start taking your orders again. Apologies for the inconvenience.
RandyT
RandyT:
UPDATE: Things are still not back to normal, so we will be leaving the store on pause for a bit longer. Apparently, the hosting company had another major drive failure in their SAN (Storage Area Network), this time affecting their mail servers. They seem to be sorting out some SQL server issues as well. With thousands of customers having been affected, they have been working around the clock to get things back to normal. But progress has been slow.
We have shopped for alternatives, but given the nature of these types of things, and spotty performance at times of even larger company sites, I'm not convinced that moving is the answer. But we are definitely considering it now.
Thank you for your patience while we wait this out. In the meantime, feel free to PM me here if you need assistance with something.
RandyT
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