Thanks, I figured it was something with formatting but was going to get into it and edit the whole listing tomorrow...
I will make sure to fix it when I dig in
I appreciate the QA comments this is a really important part of this business. Before my career change part of my responsibilities was oversight of repairs and a manufacturing line, so I take QA very seriously.
Our typical policy is 100% testing of a first run, and then sampling on subsequent runs. Sampling rate goes down if we have no failures consistently, but once we have a failure, we usually revert to 100% testing for QA. While we trust our vendors to do their own QA, we manage that aspect internally. What this means is that for at least the rest of this run and the next run, all titanium shafts will be tested for proper threading before shipping. If the rest of these two runs have no problems, we will revert to sampling.
Our policy is also very simple at the customer end, if it's broken, then contact us 95% of the time we will replace it without any issues, 5% of the time we find someone connects 110V to a 5 volt power connection, runs 12V on 5V LEDs or something like that, and most of the time, we just replace it anyways. We really do see this as a collaborative effort, running our business with happy customers is easier, and more fun. This is something we do because both Susan and I really do enjoy arcade machines. If it's not fun(at least most of the time) why do it? So enjoy the parts, keep the comments coming and look for some new stuff in the next 2 weeks, we have some AWESOME wiring harenesses, some really cool ball tops, and a few other surprises in the near future!