Main > Main Forum
No yoke from Ram Controls
VanillaGorilla:
I'm sorry to not see some sort of 'mea culpa' from Dave on the issue in this thread...I think he should have his word in it before any decision is made. I agree, the silence is deafening, but my transaction experience with him was beyond my expectations. He didn't even charge me shipping last I ordered, and my Missile Command rebuild kit was shipped UPS RED so I had it in or under 24 hours...but I've said all of this before..
opt2not:
--- Quote from: HarumaN on December 21, 2010, 01:12:08 pm ---Perhaps a custom title is in order...
--- End quote ---
...and maybe a poll to go along with it?
LeedsFan:
I bought a yoke from him very recently and the transaction was very smooth and fast. I would have thought that getting out pre-orders would now not be a problem. I can imagine how annoying it must be to have waited for so long for a yoke and then have someone like me get mine so fast. This is the puzzling aspect of it all.
The only thing I did in the transaction that I have never done before is contact Dave first about availability. I explained that I expected a UPS tracking number within 7 days of payment or I would request a refund. And I only did this because of the bad feedback he was getting on these boards. But Dave came through like a champion. I had the yoke within 100 hours or so from paying for it. And I live in Leeds, England.
I'm sitting on the fence on this one. I don't want to say "Don't ban him from trading" because I can clearly see that many other people are still waiting after a very, very long time and that would just annoy you all. I really cannot understand it in all honesty. :dunno
RayB:
Dave, if you're reading this, this is what you should do starting today:
1. Shut off all orders now. Any Paypal orders still coming through, click REFUND right away and add the note that you're temporarily closed.
2. Dedicate a weekend with no other distractions to:
A) Add a contact form to your website. Have it send to a new email address that you can ensure works and won't need a too-strong spam filter as a result. This ensures people have an avenue to reach you with no "didn't get it" excuses.
B) Organize your remaining order / pre-order list in a spreadsheet updated, checked. Contact any unknowns. Prepare remaining orders.
C) Get friends and family to help with the orders and shipping of the backlog.
Once all orders are caught up on, you'll breathe a sigh of relief. Everyone will be happy. You can then re-open the online store knowing that monkey is off your back.
JMB:
--- Quote from: RayB on December 21, 2010, 02:52:35 pm ---
A) Add a contact form to your website. Have it send to a new email address that you can ensure works and won't need a too-strong spam filter as a result. This ensures people have an avenue to reach you with no "didn't get it" excuses.
--- End quote ---
The whole "I didn't get the email." thing has bugged me the most of his excuses. If this was the 90's and companies were still connecting to the internet via modem pool I'd buy some email issues. In this day and age when you can get email practically anywhere on a wide variety of devices it just doesn't fly. That ranks right up there with "the dog ate my homework."