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Anyone else had problems with EMDKAY?
Ginsu Victim:
--- Quote from: CheffoJeffo on August 24, 2010, 08:52:41 pm ---(most likely the phone call was the first that Craig heard about the problem).
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Brent.
--- Quote ---(in which case, there is no excuse for Craig not responding)
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Brent.
zallax:
I replied using the e-mail address with my order. I used the form on Brent's web site. I sent a PM. When I found out there was a phone number, I called it and left a message there. None of these, I feel should have even been warranted as I feel I should have been contacted if there was unexpected occurrence after payment was received
surface tension:
--- Quote from: zallax on August 25, 2010, 12:38:29 am ---I replied using the e-mail address with my order. I used the form on Brent's web site. I sent a PM. When I found out there was a phone number, I called it and left a message there. None of these, I feel should have even been warranted as I feel I should have been contacted if there was unexpected occurrence after payment was received
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You are quite right. Hoopz is totally on the money with his statement too. If you're handing your money over upfront, then the vendor has an obligation to let you know if things are going to slip outside of the terms on the website... if there are any. If you are a casual vendor and fulfil orders as and when you can, then you need to be upfront about it. It's not a problem as it's then up to the buyer as they then know the score.
Yes, sometimes something may come up in real life, but it shouldn't really take this long to get a response... and as mentioned, it shouldn't be up to the buyer to chase to find out if there's a problem!
That's my opinion anyway :)
CheffoJeffo:
I guess I get wound up on this topic and should ease up -- it's your money and you have a perfect right to spend it where you want. Sorry for being over the top.
FWIW, I think that saint's commentary about expectations and disappointment is right on the money.