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turnarcades and ultimarc review

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UKShark:
I guess everyone uses ultimarc.com but I just want to up them as they have the best customer service and know what they are talking about.
I love ultimarc and want a T-Shirt lol.  TEN out of TEN

Ive had some issues with turnarcades, they have provided some people with fantastic cabs and have the best pre-sales service in the uk.
I dont feel my cab was upto scratch and am in the process of trying to sort it out, follow my progress with turnarcades here:
http://ukshark101.blogspot.com/

FIVE out of TEN

jimmy2x2x:
I have used Ultimarc and agree they are excellent!

Your Turnarcades build is shocking to me, I often see a representative on these boards (is it Craig?), and he seems very knowledgeable, helpful, doesn't hawk his product line and a nice chap all round to be honest.

I think you are being a little harsh in some areas, like unfinished internal panels.  But I also feel you are right to complain about most of the other elements.  I don't need to go into detail the pictures say it all.

Would be interested what other members think of it.

Hope it all gets resolved soon, as I'm sure it will.

Edwards80:
He is away on a break/premises move until the 20th.

Can only comment on my cab - I got a 4 player king shell (cabinet only, no electronics at all apart from the marquee light + comes with Marquee, Bezel + Plexi) and I am very very pleased with the finish of the cab.

I'll post my build when I finish it so people can see the Turnarcades cab. Sorry to hear you aren't happy with yours though :(

Epyx:
Based on the pictures alone, I would agree, some poor workmanship.  

In them email you received it was stated
--- Quote ---and also why we insist customers read and accept the terms and conditions to understand that machines/cabinets will not match commercial quality
--- End quote ---

To me this is a bit deceptive because the website quotes:


--- Quote ---Every Turnarcades machine is hand-built from the ground up by a small team of builders. Around 50-60 man-hours go into the average complete arcade machine; a combination of woodwork, joinery, electronics and programming skills that use unique techniques developed over 7 years of research and 2 years of building experience.
--- End quote ---

After reading that quote on build quality from the website it sounds to me like I would be ordering a commercial "quality" cab. I would not reasonably expect *any* fine print indicating anything to the contrary.  If you read the terms and conditions the emphasis is on durability versus a commercial machine and on transportation damage etc...the terms do not state that what you receive (given no shipping damage) will be below commercial quality on an aesthetic level.

So again, based on the pictures, ya I would be PO'd as well because the website delivers its pitch to imply that what you are getting is going to look commercial but not be authorized or durable for commercial use. To me this implies a more fragile build but one that delivers commercial aesthetics. The pictures do not back this up.

Just my 2 cents.

Now, for the devil's advocate bit...

I know that buying your cab probably meant your expectation of having to do much was either very low...or nil. I can accept that and would expect the same if I was ordering a cab like this. However, with that said, I don't think you need to do a lot on your end to get it looking how it should have.

The monitor should be replaced though, that shouldn't even be up for discussion...if it arrives with paint flecks on it, you SHOULD NOT be in a position to have to risk cleaning the screen...if you were to damage it you would likely be told sorry, warranty kaput so that to me is a no brainer. The seller should replace that. I am happy to hear that Andy took care of you on the other front though.

BobA:
Doesn't sound like a review more like a ---smurfette---.   Granted some of your pics look bad but show the whole cab and how it looks.

Nice first post.   

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